IDEAS home Printed from https://ideas.repec.org/a/eee/transe/v34y1998i2p137-148.html
   My bibliography  Save this article

Quality management influences on logistics performance

Author

Listed:
  • Anderson, Ronald D.
  • Jerman, Roger E.
  • Crum, Michael R.

Abstract

The importance of quality management practices in the achievement of operational results and customer satisfaction in logistics has been asserted in many studies. However, though widely adopted, quality management does not have a uniformly accepted framework as a basis for assessment of improvement efforts. This study develops quality management constructs and a casual model based on the criteria utilized in the Malcolm Baldrige National Quality Award. Casual relationships between quality management factors and logistics outcomes, specifically logistics operational performance and customer service, are established. Implications of the findings for management are discussed.

Suggested Citation

  • Anderson, Ronald D. & Jerman, Roger E. & Crum, Michael R., 1998. "Quality management influences on logistics performance," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 34(2), pages 137-148, June.
    • Handle: RePEc:eee:transe:v:34:y:1998:i:2:p:137-148
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S1366554598000088
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kayakutlu, Gulgun & Buyukozkan, Gulcin, 2011. "Assessing performance factors for a 3PL in a value chain," International Journal of Production Economics, Elsevier, vol. 131(2), pages 441-452, June.
    2. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
    3. Angela Poulakidas & Paul A. Dion, 2016. "The Influence of Corporate Reputation on Preference for Biodiesel Supplier," Corporate Reputation Review, Palgrave Macmillan, vol. 19(4), pages 331-344, November.
    4. Morrow, Paula C. & McElroy, James C. & Scheibe, Kevin P., 2011. "Work unit incivility, job satisfaction, and total quality management among transportation employees," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(6), pages 1210-1220.
    5. Sohn, So Young & Han, Hong Kyu & Jeon, Hye Jin, 2007. "Development of an Air Force Warehouse Logistics Index to continuously improve logistics capabilities," European Journal of Operational Research, Elsevier, vol. 183(1), pages 148-161, November.
    6. Niu, Baozhuang & Yue, Haoran & Luo, Huajiang & Shang, Weixin, 2019. "Pricing for newly-launched experience products: Free trial or not?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 126(C), pages 149-176.
    7. Wu, Sarah Jinhui & Zhang, Dongli, 2013. "Analyzing the effectiveness of quality management practices in China," International Journal of Production Economics, Elsevier, vol. 144(1), pages 281-289.
    8. Kenneth Button & Elly Doyle & Roger Stough, 2000. "Intelligent transport systems in commercial fleet management: a study of short term economic benefits," Transportation Planning and Technology, Taylor & Francis Journals, vol. 24(2), pages 155-170, October.
    9. Can Saglam, Yesim & Yildiz Çankaya, Sibel & Golgeci, Ismail & Sezen, Bulent & Zaim, Selim, 2022. "The role of communication quality, relational commitment, and reciprocity in building supply chain resilience: A social exchange theory perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 167(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transe:v:34:y:1998:i:2:p:137-148. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/600244/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.