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Process quality management and technological innovation revisited: a contingency perspective from an emerging market

Author

Listed:
  • Jie Wu

    (University of Macau)

  • Zefu Wu

    (City University of Macau)

  • Kathryn Rudie Harrigan

    (Columbia University)

Abstract

Following the efficiency logic that argues process quality management provides an important basis for firms’ internal controls over their innovation activities, this study which is set within emerging markets extends the literature by shedding light upon an interesting phenomenon: employing process quality management reduces purchasing risk for potential customers by conveying valuable information regarding the firms who employ it (a symbolic logic argument). Emerging market firms who must accomplish accelerated learning internally while overcoming the external information asymmetry typically associated with domestically-based technological innovations have found a way to enhance originality and while also maintaining efficiency by successfully managing process quality subjective to local institutional quality.

Suggested Citation

  • Jie Wu & Zefu Wu & Kathryn Rudie Harrigan, 2019. "Process quality management and technological innovation revisited: a contingency perspective from an emerging market," The Journal of Technology Transfer, Springer, vol. 44(6), pages 1871-1890, December.
    • Handle: RePEc:kap:jtecht:v:44:y:2019:i:6:d:10.1007_s10961-018-9710-4
    DOI: 10.1007/s10961-018-9710-4
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    More about this item

    Keywords

    Process quality management; Explorative innovation; Exploitative innovation; Institutional quality; Emerging markets;
    All these keywords.

    JEL classification:

    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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