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Process performance improvement in justice organizations—Pitfalls of performance measurement

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  • Pekkanen, Petra
  • Niemi, Petri

Abstract

The paper focuses on the problems and pitfalls of process performance measurement in justice organizations and the possible negative on process performance. The characteristics and pitfalls of process performance measurement in justice organizations are analyzed with two case studies conducted in two Finnish courts. The empirical findings are compared to the attributes of a good performance measurement system adopted from the literature. It is found that the main areas needing attention in judicial performance measurement are: understanding the causal relationships, improving the informativeness of used measures, improving the role of the measures as communication devices, and using the measures as incentives for improvement. On the basis of these findings, some potential solutions for improving performance measurement in public sector professional organizations are offered.

Suggested Citation

  • Pekkanen, Petra & Niemi, Petri, 2013. "Process performance improvement in justice organizations—Pitfalls of performance measurement," International Journal of Production Economics, Elsevier, vol. 143(2), pages 605-611.
    • Handle: RePEc:eee:proeco:v:143:y:2013:i:2:p:605-611
    DOI: 10.1016/j.ijpe.2012.08.009
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    References listed on IDEAS

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    1. Juhani Ukko & Jarkko Tenhunen & Hannu Rantanen, 2008. "The impacts of performance measurement on the quality of working life," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 10(1), pages 86-98.
    2. Juhani Ukko & Sanna Pekkola & Hannu Rantanen, 2009. "A framework to support performance measurement at the operative level of an organisation," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 11(4), pages 313-335.
    3. Zapata-Phelan, Cindy P. & Colquitt, Jason A. & Scott, Brent A. & Livingston, Beth, 2009. "Procedural justice, interactional justice, and task performance: The mediating role of intrinsic motivation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(1), pages 93-105, January.
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    Cited by:

    1. Aline Pietrix Seepma & Dirk Pieter van Donk & Carolien de Blok, 2021. "On publicness theory and its implications for supply chain integration: The case of criminal justice supply chains," Journal of Supply Chain Management, Institute for Supply Management, vol. 57(3), pages 72-103, July.
    2. Mu, Enrique & Chung, Tingting Rachel & Reed, Lawrence Ian, 2017. "Paradigm shift in criminal police lineups: Eyewitness identification as multicriteria decision making," International Journal of Production Economics, Elsevier, vol. 184(C), pages 95-106.

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