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Mobile payment is not all the same: The adoption of mobile payment systems depending on the technology applied

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  • de Luna, Iviane Ramos
  • Liébana-Cabanillas, Francisco
  • Sánchez-Fernández, Juan
  • Muñoz-Leiva, Francisco

Abstract

This study compares the factors that determine consumer acceptance SMS (Short Message Service), NFC (Near Field Communication) and QR (Quick Response) mobile payment systems, in addition to determining the principal factors which influence the adoption of these mobile payment systems as means payment. A comprehensive review of the scientific literature has justified the development of a behavioral model that explains intention to use of mobile payments. The results and novelty of this research lies in the formulation of a different behavior according to the use given by users to each of the proposed payment tools. The conclusions and implications for management provide alternatives for companies.

Suggested Citation

  • de Luna, Iviane Ramos & Liébana-Cabanillas, Francisco & Sánchez-Fernández, Juan & Muñoz-Leiva, Francisco, 2019. "Mobile payment is not all the same: The adoption of mobile payment systems depending on the technology applied," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 931-944.
    • Handle: RePEc:eee:tefoso:v:146:y:2019:i:c:p:931-944
    DOI: 10.1016/j.techfore.2018.09.018
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    References listed on IDEAS

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    1. Iviane Ramos-de-Luna & Francisco Montoro-Ríos & Francisco Liébana-Cabanillas, 2016. "Determinants of the intention to use NFC technology as a payment system: an acceptance model approach," Information Systems and e-Business Management, Springer, vol. 14(2), pages 293-314, May.
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