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On the complex nature of patient evaluations of general practice service

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  • de Ruyter, Ko
  • Wetzels, Martin

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  • de Ruyter, Ko & Wetzels, Martin, 1998. "On the complex nature of patient evaluations of general practice service," Journal of Economic Psychology, Elsevier, vol. 19(5), pages 565-590, October.
    • Handle: RePEc:eee:joepsy:v:19:y:1998:i:5:p:565-590
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    References listed on IDEAS

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    1. Hall, Judith A. & Dornan, Michael C., 1988. "What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature," Social Science & Medicine, Elsevier, vol. 27(9), pages 935-939, January.
    2. de Ruyter, Ko & Bloemer, Jose & Peeters, Pascal, 1997. "Merging service quality and service satisfaction. An empirical test of an integrative model," Journal of Economic Psychology, Elsevier, vol. 18(4), pages 387-406, June.
    3. Sternthal, Brian & Tybout, Alice M & Calder, Bobby J, 1987. "Confirmatory versus Comparative Approaches to Judging Theory Tests," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 14(1), pages 114-125, June.
    4. Claes Fornell, 1995. "The Quality of Economic Output: Empirical Generalizations About Its Distribution and Relationship to Market Share," Marketing Science, INFORMS, vol. 14(3_supplem), pages 203-211.
    5. Hall, Judith A. & Dornan, Michael C., 1988. "Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels," Social Science & Medicine, Elsevier, vol. 27(6), pages 637-644, January.
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    Cited by:

    1. Javier Garcia-Lacalle, 2010. "Balancing physician workload and patient satisfaction: a dilemma for hospital managers," Public Money & Management, Taylor & Francis Journals, vol. 30(3), pages 183-188, May.
    2. Garcia-Lacalle, Javier & Martin, Emilio, 2010. "Rural vs urban hospital performance in a 'competitive' public health service," Social Science & Medicine, Elsevier, vol. 71(6), pages 1131-1140, September.
    3. Leonard, Kenneth L., 2008. "Is patient satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne effect," Journal of Health Economics, Elsevier, vol. 27(2), pages 444-459, March.

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