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Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels

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  • Hall, Judith A.
  • Dornan, Michael C.

Abstract

Consumer satisfaction with medical care was examined in a meta-analysis of 221 studies. For each study, (1) a coding form was filled out that described sample characteristics, design, and instrument methodology, and (2) the study sample's overall satisfaction level was transformed to a 0.00-1.00 scale. This article summarizes the study attributes as compiled from the coding form, presents grand satisfaction means over all studies, and tests for differences in satisfaction between studies that employed different methods of research.

Suggested Citation

  • Hall, Judith A. & Dornan, Michael C., 1988. "Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels," Social Science & Medicine, Elsevier, vol. 27(6), pages 637-644, January.
    • Handle: RePEc:eee:socmed:v:27:y:1988:i:6:p:637-644
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    Cited by:

    1. Katarzyna Krot & Iga Rudawska, 2021. "How Public Trust in Health Care Can Shape Patient Overconsumption in Health Systems? The Missing Links," IJERPH, MDPI, vol. 18(8), pages 1-15, April.
    2. Nicoloro-SantaBarbara, Jennifer & Rosenthal, Lisa & Auerbach, Melissa V. & Kocis, Christina & Busso, Cheyanne & Lobel, Marci, 2017. "Patient-provider communication, maternal anxiety, and self-care in pregnancy," Social Science & Medicine, Elsevier, vol. 190(C), pages 133-140.
    3. Timothy Calton & Anna Cheetham & Karen D'Silva & Cristine Glazebrook, 2009. "International Schizophrenia Research and the Concept of Patient-Centredness: an Analysis Over Two Decades," International Journal of Social Psychiatry, , vol. 55(2), pages 157-169, March.
    4. Sun, Shiwei & Zhang, Jin & Zhu, Yiwei & Jiang, Mian & Chen, Shuhui, 2022. "Exploring users' willingness to disclose personal information in online healthcare communities: The role of satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    5. Rajkumar Giridhari Singh, 2012. "Customers’ Satisfaction on the Hospitals Services: A Comparison," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 3(3), pages 37-43, September.
    6. Margrit Löbner & Janine Stein & Melanie Luppa & Alexander Konnopka & Hans Jörg Meisel & Lutz Günther & Jürgen Meixensberger & Katarina Stengler & Matthias C Angermeyer & Hans-Helmut König & Steffi G R, 2017. "Choosing the right rehabilitation setting after herniated disc surgery: Motives, motivations and expectations from the patients’ perspective," PLOS ONE, Public Library of Science, vol. 12(8), pages 1-20, August.
    7. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
    8. Prof. Dr. Klaus Bendel & Prof. Dr. Wenzel Matiaske & Prof. Dr. Florian Schramm, 2000. "'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument," Report 003, Werkstatt für Organisations- und Personalforschung.
    9. de Ruyter, Ko & Wetzels, Martin, 1998. "On the complex nature of patient evaluations of general practice service," Journal of Economic Psychology, Elsevier, vol. 19(5), pages 565-590, October.
    10. Li, L. X. & Benton, W. C., 1996. "Performance measurement criteria in health care organizations: Review and future research directions," European Journal of Operational Research, Elsevier, vol. 93(3), pages 449-468, September.

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