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Separating the confident from the correct: Leveraging member knowledge in groups to improve decision making and performance

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  • Bonner, Bryan L.
  • Bolinger, Alexander R.

Abstract

Groups often struggle to distinguish expert members from others who stand out for various reasons but may not be particularly knowledgeable (Littlepage & Mueller, 1997). We examined an intervention designed to improve group decision making and performance through instructing group members to search for information they already possessed that was relevant to a problem. Participants estimated values and expressed their confidence in their estimates individually and then a second time either individually or in a group. This was done with or without the intervention. Results indicated that: (1) groups were more confident than, and out-performed, individuals, (2) group decision making was best captured by models predicting more influence for more accurate members when the intervention was used and more influence for more confident members in its absence, and (3) groups that received the intervention out-performed groups that did not.

Suggested Citation

  • Bonner, Bryan L. & Bolinger, Alexander R., 2013. "Separating the confident from the correct: Leveraging member knowledge in groups to improve decision making and performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 122(2), pages 214-221.
    • Handle: RePEc:eee:jobhdp:v:122:y:2013:i:2:p:214-221
    DOI: 10.1016/j.obhdp.2013.07.005
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    References listed on IDEAS

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    2. Argote, Linda & Fahrenkopf, Erin, 2016. "Knowledge transfer in organizations: The roles of members, tasks, tools, and networks," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 146-159.

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