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Diversity's harvest: Interactions of diversity sources and communication technology on creative group performance

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  • Giambatista, Robert C.
  • Bhappu, Anita D.

Abstract

Our research is based on arguments that three different diversity sources in groups - agreeableness, openness, and ethnicity - might simultaneously possess separation properties that result in social categorization and variety properties that provide non-redundant and value-adding information resources. To help understand how these diversity sources interact with the additive and reductive features of communication technology to impact group creativity, we designed two studies involving computer mediation, nominal group technique, and face-to-face (control) communication. Our findings suggest that agreeableness, openness, and ethic diversity possess both negative separation and positive variety properties. Whereas the separation properties of all three diversity sources, as well as the variety properties of openness diversity, are evident in newly-formed groups, the variety properties of agreeableness and ethnic diversity are only manifest in mature groups. Finally, the additive and reductive features of communication technology interact with all three diversity sources to impact creative group performance in different ways.

Suggested Citation

  • Giambatista, Robert C. & Bhappu, Anita D., 2010. "Diversity's harvest: Interactions of diversity sources and communication technology on creative group performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 111(2), pages 116-126, March.
    • Handle: RePEc:eee:jobhdp:v:111:y:2010:i:2:p:116-126
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    References listed on IDEAS

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    1. Bhappu, Anita D. & Griffith, Terri L. & Northcraft, Gregory B., 1997. "Media Effects and Communication Bias in Diverse Groups," Organizational Behavior and Human Decision Processes, Elsevier, vol. 70(3), pages 199-205, June.
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    Cited by:

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    2. Jennifer Oetzel & Chang Hoon Oh, 2019. "Melting pot or tribe? Country-level ethnic diversity and its effect on subsidiaries," Journal of International Business Policy, Palgrave Macmillan, vol. 2(1), pages 37-61, March.
    3. Lionel P. Robert Jr & Alan R. Dennis & Manju K. Ahuja, 2018. "Differences are Different: Examining the Effects of Communication Media on the Impacts of Racial and Gender Diversity in Decision-Making Teams," Information Systems Research, INFORMS, vol. 29(3), pages 525-545, September.
    4. Swaab, Roderick I. & Phillips, Katherine W. & Schaerer, Michael, 2016. "Secret conversation opportunities facilitate minority influence in virtual groups: The influence on majority power, information processing, and decision quality," Organizational Behavior and Human Decision Processes, Elsevier, vol. 133(C), pages 17-32.
    5. Hong Ren & Barbara Gray & David A. Harrison, 2015. "Triggering Faultline Effects in Teams: The Importance of Bridging Friendship Ties and Breaching Animosity Ties," Organization Science, INFORMS, vol. 26(2), pages 390-404, April.
    6. Haiping Yu & Youqing Peng & Yunying Hung & Lin Zhou, 2018. "Immigrant nurses’ perceptions on cultural differences‐based job concerns: A phenomenological study in Shanghai China," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(17-18), pages 3418-3425, September.

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