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Are we truly wicked when gossiping at work? The role of valence, interpersonal closeness and social awareness

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  • Tassiello, Vito
  • Lombardi, Sara
  • Costabile, Michele

Abstract

This paper questions the belief that gossip is always damaging and that people are more interested in negative than in positive information about others. Starting from this, we seek to understand whether a certain valenced gossip (positive vs. negative and malicious vs. non-malicious) is more likely to be spread in the workplace. We test this relationship through three experimental studies by considering the moderating effect of the social linkages among the actors involved in the gossip. We found that positive and non-malicious gossip are more likely to be shared with co-workers especially when the gossip object belongs to the receiver's social group and when the gossiper reckons that the receiver may verify the news heard. We interpret these results with the lens of impression management, in that people transmit certain gossip to their co-workers with the aim of gaining social status and reputation within their organization, fostering their social bonds.

Suggested Citation

  • Tassiello, Vito & Lombardi, Sara & Costabile, Michele, 2018. "Are we truly wicked when gossiping at work? The role of valence, interpersonal closeness and social awareness," Journal of Business Research, Elsevier, vol. 84(C), pages 141-149.
  • Handle: RePEc:eee:jbrese:v:84:y:2018:i:c:p:141-149
    DOI: 10.1016/j.jbusres.2017.11.013
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    References listed on IDEAS

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    1. Grant Packard & Andrew D. Gershoff & David B. Wooten, 2016. "When Boastful Word of Mouth Helps versus Hurts Social Perceptions and Persuasion," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 43(1), pages 26-43.
    2. Lim, Boon C. & Chung, Cindy M.Y., 2011. "The impact of word-of-mouth communication on attribute evaluation," Journal of Business Research, Elsevier, vol. 64(1), pages 18-23, January.
    3. repec:cup:judgdm:v:5:y:2010:i:5:p:411-419 is not listed on IDEAS
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    Cited by:

    1. Boqiang Zong & Elena Martinescu & Bianca Beersma & Shiyong Xu & Lihua Zhang, 2024. "How Multi-Source Gossip Affects Targets’ Emotions and Strategic Behavioral Responses," Journal of Business Ethics, Springer, vol. 189(2), pages 385-402, January.
    2. Vanessa Begemann & Nale Lehmann-Willenbrock & Maie Stein, 2023. "Peeling Away the Layers of Workplace Gossip: A Framework, Review, and Future Research Agenda to Study Workplace Gossip as a Dynamic and Complex Behavior," Merits, MDPI, vol. 3(2), pages 1-21, April.
    3. Zhang, Hao & Liang, Xiaoning & Qi, Chenyue, 2021. "Investigating the impact of interpersonal closeness and social status on electronic word-of-mouth effectiveness," Journal of Business Research, Elsevier, vol. 130(C), pages 453-461.
    4. Kim, Andrea & Moon, Jinhee & Shin, Jiseon, 2019. "Justice perceptions, perceived insider status, and gossip at work: A social exchange perspective," Journal of Business Research, Elsevier, vol. 97(C), pages 30-42.

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