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The perfection of the narcissistic self: A qualitative study on luxury consumption and customer equity

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  • Kang, Yeu-Jin
  • Park, Seong-Yeon

Abstract

This study explores the buying behaviors of the two types of narcissistic orientations, covert and overt, to see the differences in purchasing behavior and psychology in luxury consumption and their different contributions to customer equity of luxury brands. Covert narcissistic consumptions show counterfeit product consuming behaviors and a fast purchasing cycle, prefer to have trendy items, value quantity more than quality, and choose loud luxury goods. On the other hand, overt narcissistic consumption shows socially responsible consuming behaviors and a comparatively slower purchasing cycle, the preference to have classic and limited symbolic items, prioritizing quality over quantity, and choosing quiet luxury goods. This research confirms that the two types of narcissistic orientations encourage people to have different modalities in luxury consumption and make different contributions to customer equity of luxury brands.

Suggested Citation

  • Kang, Yeu-Jin & Park, Seong-Yeon, 2016. "The perfection of the narcissistic self: A qualitative study on luxury consumption and customer equity," Journal of Business Research, Elsevier, vol. 69(9), pages 3813-3819.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:9:p:3813-3819
    DOI: 10.1016/j.jbusres.2015.12.073
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    Cited by:

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    2. Sangjae Lee & Kun Chang Lee, 2020. "Comparative Study of Service Quality on VIP Customer Satisfaction in Internet Banking: South Korea Case," Sustainability, MDPI, vol. 12(16), pages 1-21, August.
    3. Gianluigi Guido & Cesare Amatulli & Alessandro M. Peluso & Clarissa Matteis & Luigi Piper & Giovanni Pino, 2020. "Measuring internalized versus externalized luxury consumption motivations and consumers’ segmentation," Italian Journal of Marketing, Springer, vol. 2020(1), pages 25-47, March.
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    5. Iaia, Lea & Leonelli, Simona & Masciarelli, Francesca & Christofi, Michael & Cooper, Sir Cary, 2022. "The malevolent side of masstige consumers’ behavior: The role of dark triad and technology propensity," Journal of Business Research, Elsevier, vol. 149(C), pages 954-966.
    6. Michaela Merk & Géraldine Michel, 2019. "The dark side of salesperson brand identification in the luxury sector: When brand orientation generates management issues and negative customer perception," Post-Print hal-02045833, HAL.
    7. Farhad Aliyev & Taylan Urkmez & Ralf Wagner, 2019. "A comprehensive look at luxury brand marketing research from 2000 to 2016: a bibliometric study and content analysis," Management Review Quarterly, Springer, vol. 69(3), pages 233-264, September.
    8. Nyuherno Aris Wibowo & Fulgentinus Danardana Murwani & Ludi Wishnu Wardana, 2017. "Parenting Styles for the Deaf Children in Disseminating Entrepreneurship," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(7), pages 143-163, July.
    9. Merk, Michaela & Michel, Géraldine, 2019. "The dark side of salesperson brand identification in the luxury sector: When brand orientation generates management issues and negative customer perception," Journal of Business Research, Elsevier, vol. 102(C), pages 339-352.

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