IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v69y2016i3p1061-1070.html
   My bibliography  Save this article

Does social exclusion influence multiple channel use? The interconnections with community, happiness, and well-being

Author

Listed:
  • Dennis, Charles
  • Alamanos, Eleftherios
  • Papagiannidis, Savvas
  • Bourlakis, Michael

Abstract

This paper examines how social exclusion affects consumer use of multiple shopping channels (traditional stores, online by computer and mobile retailing by cell phone) and how these choices affect consumers' happiness and wellbeing. The findings from an online survey (n=1368) in the United States indicate that socially-excluded people spend more time shopping by all three channels, with the most significant being the cell phone. The latter channel is also more significant for younger respondents and for those who report a mobility/disability issue. Time spent on traditional store shopping and shopping by cell phone both have significant positive effects on happiness and wellbeing. Shopping by cell phone significantly ameliorates the negative effects of social exclusion on happiness and wellbeing for consumers with mobility/disability issues. The paper also includes practical implications for retail marketing managers' and policy makers' communication strategies.

Suggested Citation

  • Dennis, Charles & Alamanos, Eleftherios & Papagiannidis, Savvas & Bourlakis, Michael, 2016. "Does social exclusion influence multiple channel use? The interconnections with community, happiness, and well-being," Journal of Business Research, Elsevier, vol. 69(3), pages 1061-1070.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:3:p:1061-1070
    DOI: 10.1016/j.jbusres.2015.08.019
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296315003562
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2015.08.019?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Childers, Terry L. & Kaufman-Scarborough, Carol, 2009. "Expanding opportunities for online shoppers with disabilities," Journal of Business Research, Elsevier, vol. 62(5), pages 572-578, May.
    2. A.B. Atkinson & John Hills, 1998. "Exclusion, Employment and Opportunity," CASE Papers 004, Centre for Analysis of Social Exclusion, LSE.
    3. Eberhardt, M.S. & Pamuk, E.R., 2004. "The importance of place of residence: Examining health in rural and nonrural areas," American Journal of Public Health, American Public Health Association, vol. 94(10), pages 1682-1686.
    4. Stanley, John K. & Hensher, David A. & Stanley, Janet R. & Vella-Brodrick, Dianne, 2011. "Mobility, social exclusion and well-being: Exploring the links," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(8), pages 789-801, October.
    5. Taylor, Mark P. & Jenkins, Stephen P. & Sacker, Amanda, 2011. "Financial capability and psychological health," Journal of Economic Psychology, Elsevier, vol. 32(5), pages 710-723.
    6. Liu, Chuanlan & Forsythe, Sandra, 2011. "Examining drivers of online purchase intensity: Moderating role of adoption duration in sustaining post-adoption online shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 18(1), pages 101-109.
    7. Farag, Sendy & Schwanen, Tim & Dijst, Martin & Faber, Jan, 2007. "Shopping online and/or in-store? A structural equation model of the relationships between e-shopping and in-store shopping," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(2), pages 125-141, February.
    8. Jaehoon Lee & L. J. Shrum, 2012. "Conspicuous Consumption versus Charitable Behavior in Response to Social Exclusion: A Differential Needs Explanation," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 39(3), pages 530-544.
    9. Schuetz, Jenny & Kolko, Jed & Meltzer, Rachel, 2012. "Are poor neighborhoods “retail deserts”?," Regional Science and Urban Economics, Elsevier, vol. 42(1-2), pages 269-285.
    10. El Hedhli, Kamel & Chebat, Jean-Charles & Sirgy, M. Joseph, 2013. "Shopping well-being at the mall: Construct, antecedents, and consequences," Journal of Business Research, Elsevier, vol. 66(7), pages 856-863.
    11. John Pucher & John Renne, 2005. "Rural mobility and mode choice: Evidence from the 2001 National Household Travel Survey," Transportation, Springer, vol. 32(2), pages 165-186, March.
    12. Neil Wrigley & Cliff Guy & Michelle Lowe, 2002. "Urban Regeneration, Social Inclusion and Large Store Development: The Seacroft Development in Context," Urban Studies, Urban Studies Journal Limited, vol. 39(11), pages 2101-2114, October.
    13. A.B. Atkinson & John Hills, 1998. "Exclusion, Employment and Opportunity," CASE Papers case04, Centre for Analysis of Social Exclusion, LSE.
    14. Konuş, Umut & Verhoef, Peter C. & Neslin, Scott A., 2008. "Multichannel Shopper Segments and Their Covariates," Journal of Retailing, Elsevier, vol. 84(4), pages 398-413.
    15. Bruner, Gordon II & Kumar, Anand, 2005. "Explaining consumer acceptance of handheld Internet devices," Journal of Business Research, Elsevier, vol. 58(5), pages 553-558, May.
    16. MacInnis, Deborah J & Price, Linda L, 1987. "The Role of Imagery in Information Processing: Review and Extensions," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 13(4), pages 473-491, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Xueqin Wang & Yiik Diew Wong & Kum Fai Yuen, 2021. "Rise of ‘Lonely’ Consumers in the Post-COVID-19 Era: A Synthesised Review on Psychological, Commercial and Social Implications," IJERPH, MDPI, vol. 18(2), pages 1-22, January.
    2. De Vries, Eline L.E. & Zhang, Sha, 2020. "The effectiveness of random discounts for migrating customers to the mobile channel," Journal of Business Research, Elsevier, vol. 110(C), pages 272-281.
    3. Ueno, Akiko & Dennis, Charles & Dafoulas, Georgios A., 2023. "Digital exclusion and relative digital deprivation: Exploring factors and moderators of internet non-use in the UK," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
    4. Mansi Jain & Gagan Deep Sharma & Mandeep Mahendru, 2019. "Can I Sustain My Happiness? A Review, Critique and Research Agenda for Economics of Happiness," Sustainability, MDPI, vol. 11(22), pages 1-36, November.
    5. Rosenbaum, Mark S. & Friman, Margareta & Ramirez, Germán Contreras & Otterbring, Tobias, 2020. "Therapeutic servicescapes: Restorative and relational resources in service settings," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
    6. Choudrie, Jyoti & Junior, Chike-Obuekwe & McKenna, Brad & Richter, Shahper, 2018. "Understanding and conceptualising the adoption, use and diffusion of mobile banking in older adults: A research agenda and conceptual framework," Journal of Business Research, Elsevier, vol. 88(C), pages 449-465.
    7. Radosław Wolniak & Bożena Skotnicka-Zasadzień, 2021. "Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland," Sustainability, MDPI, vol. 13(2), pages 1-26, January.
    8. Seong-A Kim & Heungsoon Kim, 2023. "Path Modeling between Urban Factors and Happiness of People with Disabilities: Using Partial Least Squares Multi-Group Analysis," Land, MDPI, vol. 12(4), pages 1-18, April.
    9. AbedRabbo, Majd & Hart, Cathryn & Ellis-Chadwick, Fiona & AlMalak, Zeina, 2022. "Towards rebuilding the highstreet: Learning from customers’ town centre shopping journeys," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    10. Pantano, Eleonora & Viassone, Milena & Boardman, Rosy & Dennis, Charles, 2022. "Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
    11. Léa Cauchard & Sara Laurent, 2021. "Le Nudge Peut-Il Soutenir La Perception D'Inclusion Numérique De L'Utilisateur ?," Post-Print hal-03544586, HAL.
    12. Bassano, Clara & Piciocchi, Paolo & Spohrer, James (Jim) C. & Pietronudo, Maria Cristina, 2018. "Managing value co-creation in consumer service systems within smart retail settings," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 190-197.
    13. Wang, Jiawei, 2023. "The relationship between loneliness and consumer shopping channel choice: Evidence from China," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    14. Bart Geurden & Jeroen Cant & Joris Beckers, 2022. "Food Accessibility in the Suburbs of the Metropolitan City of Antwerp (Belgium): A Factor of Concern in Local Public Health and Active and Healthy Aging," IJERPH, MDPI, vol. 19(23), pages 1-13, November.
    15. Justina Sidlauskiene & Yannick Joye & Vilte Auruskeviciene, 2023. "AI-based chatbots in conversational commerce and their effects on product and price perceptions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-21, December.
    16. Elms, Jonathan & de Kervenoael, Ronan & Hallsworth, Alan, 2016. "Internet or store? An ethnographic study of consumers' internet and store-based grocery shopping practices," Journal of Retailing and Consumer Services, Elsevier, vol. 32(C), pages 234-243.
    17. Garrouch, Karim & Ghali, Zohra, 2023. "On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    18. Jyoti Choudrie & Sutee Pheeraphuttranghkoon & Soheil Davari, 2020. "The Digital Divide and Older Adult Population Adoption, Use and Diffusion of Mobile Phones: a Quantitative Study," Information Systems Frontiers, Springer, vol. 22(3), pages 673-695, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tania Burchardt & Julian Le Grand, 2002. "Constraint and Opportunity: Identifying Voluntary Non-Employment," CASE Papers case55, Centre for Analysis of Social Exclusion, LSE.
    2. Maite Blázquez Cuesta & Santiago Budría, 2014. "Deprivation and Subjective Well-Being: Evidence from Panel Data," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 60(4), pages 655-682, December.
    3. Maggioni, Isabella & Sands, Sean & Kachouie, Reza & Tsarenko, Yelena, 2019. "Shopping for well-being: The role of consumer decision-making styles," Journal of Business Research, Elsevier, vol. 105(C), pages 21-32.
    4. Tindara Addabbo & Rosa García-Fernández & Carmen Llorca-Rodríguez & Anna Maccagnan, 2013. "The effect of the crisis on material deprivation in Italy and Spain," Department of Economics (DEMB) 0019, University of Modena and Reggio Emilia, Department of Economics "Marco Biagi".
    5. Frank A Cowell & Christian Schluter, 1998. "Measuring Income Mobility with Dirty Data (published in Ethnic and Racial Studies, 22(3), May 1999)," CASE Papers 016, Centre for Analysis of Social Exclusion, LSE.
    6. Sengupta, Arjun, 2010. "Extreme Poverty and Human Rights: A Case Study of the United States of America," Bangladesh Development Studies, Bangladesh Institute of Development Studies (BIDS), vol. 33(1-2), pages 275-310, March-Jun.
    7. Maite Blázquez Cuesta & Elena Cottini & Herrarte, A. (Ainhoa), 2012. "GINI DP 39: Socioeconomic Gradient in Health: How Important is Material Deprivation?," GINI Discussion Papers 39, AIAS, Amsterdam Institute for Advanced Labour Studies.
    8. Julia Rouse & Dilani Jayawarna, 2011. "Structures of Exclusion from Enterprise Finance," Environment and Planning C, , vol. 29(4), pages 659-676, August.
    9. Darmody, Merike & Smyth, Emer, 2018. "The goals and governance of the social inclusion and community activation programme (SICAP) 2015-2017: a mixed methods study," Research Series, Economic and Social Research Institute (ESRI), number RS68.
    10. Yuka Fujimoto & Jasim Uddin, 2022. "Inclusive Leadership for Reduced Inequality: Economic–Social–Economic Cycle of Inclusion," Journal of Business Ethics, Springer, vol. 181(3), pages 563-582, December.
    11. Stefan Buzar, 2007. "When Homes Become Prisons: The Relational Spaces of Postsocialist Energy Poverty," Environment and Planning A, , vol. 39(8), pages 1908-1925, August.
    12. Christopher T. Whelan & Bertrand Maitre, 2008. "“New” and “Old” Social Risks: Life Cycle and Social Class Perspectives on Social Exclusion in Ireland," The Economic and Social Review, Economic and Social Studies, vol. 39(2), pages 131-156.
    13. Luna Bellani & Conchita D’Ambrosio, 2011. "Deprivation, Social Exclusion and Subjective Well-Being," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 104(1), pages 67-86, October.
    14. Annie Abello & Rebecca Cassells & Anne Daly & Gabriela D’Souza & Riyana Miranti, 2016. "Youth Social Exclusion in Australian Communities: A New Index," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 128(2), pages 635-660, September.
    15. Borooah, Vani, 2000. "Targeting Social Need: Why are Deprivation Levels in Northern Ireland Higher for Catholics than for Protestants?," MPRA Paper 19415, University Library of Munich, Germany.
    16. Bernabe, Sabine, 2002. "Informal employment in countries in transition: a conceptual framework," LSE Research Online Documents on Economics 6389, London School of Economics and Political Science, LSE Library.
    17. Anahely Medrano, 2013. "Elites and Poverty in the Neoliberal Era: The Case of Mexico," Poverty & Public Policy, John Wiley & Sons, vol. 5(2), pages 203-223, June.
    18. Brand, Christian & Schwanen, Tim & Anable, Jillian, 2020. "‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
    19. Tania Burchardt & Julian Le Grand, 2002. "Constraint and Opportunity: Identifying Voluntary Non-Employment," CASE Papers 055, Centre for Analysis of Social Exclusion, LSE.
    20. Barslund, Mikkel & Di Bartolomeo, Anna & Ludolph, Lars, 2017. "Gender Inequality and Integration of Non-EU Migrants in the EU," CEPS Papers 12262, Centre for European Policy Studies.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:69:y:2016:i:3:p:1061-1070. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.