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Shopping well-being at the mall: Construct, antecedents, and consequences

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  • El Hedhli, Kamel
  • Chebat, Jean-Charles
  • Sirgy, M. Joseph

Abstract

The study defines shopping well-being at the mall as a shopper's perceived impact of a shopping mall in contributing to satisfaction in important life domains resulting in a global judgment that the mall contributes significantly to one's overall quality of life. Particularly, the study puts forward six predictive factors of the retail mix as influencing shopping well-being: functionality, convenience, safety, leisure, atmospherics, and self-identification. Additionally, the study predicts that shopping well-being positively influences mall loyalty and positive word of mouth. A shopper survey conducted in two North-American shopping malls provides data testing several predictions of potential theoretical and managerial significances.

Suggested Citation

  • El Hedhli, Kamel & Chebat, Jean-Charles & Sirgy, M. Joseph, 2013. "Shopping well-being at the mall: Construct, antecedents, and consequences," Journal of Business Research, Elsevier, vol. 66(7), pages 856-863.
    • Handle: RePEc:eee:jbrese:v:66:y:2013:i:7:p:856-863
    DOI: 10.1016/j.jbusres.2011.06.011
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    References listed on IDEAS

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