IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v69y2016i12p6079-6087.html
   My bibliography  Save this article

The dynamic nature of social accounts: An examination of how interpretive processes impact on account effectiveness

Author

Listed:
  • Tucker, Danielle A.
  • Hendy, Jane
  • Barlow, James

Abstract

Social accounts are a powerful tool in influencing the behavior of organizational members during major change. Examination of their effectiveness has largely focused on the design of accounts to influence behavioral and affective responses. However, when used in real life practice, more individualized, interpretive and agentic responses to social accounts have been found to influence effectiveness. Using an example of large-scale organizational change, moving from one hospital facility to another, we explore the dynamic and contextual interpretation of social accounts over time. Our findings expand social account theory by examining how potentially successful change communications are derailed by the relevance of the account in relation to an individual's past, by the individuals' ability to express agency and by temporality; how over time, lived experience can alter the perceived truthfulness of an account and alter its potency.

Suggested Citation

  • Tucker, Danielle A. & Hendy, Jane & Barlow, James, 2016. "The dynamic nature of social accounts: An examination of how interpretive processes impact on account effectiveness," Journal of Business Research, Elsevier, vol. 69(12), pages 6079-6087.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:12:p:6079-6087
    DOI: 10.1016/j.jbusres.2016.06.014
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296316304477
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2016.06.014?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Saku Mantere, 2008. "Role Expectations and Middle Manager Strategic Agency," Journal of Management Studies, Wiley Blackwell, vol. 45(2), pages 294-316, March.
    2. Gabriel, Yiannis, 2000. "Storytelling in Organizations: Facts, Fictions, and Fantasies," OUP Catalogue, Oxford University Press, number 9780198297062.
    3. Pettigrew, Andrew M., 1997. "What is a processual analysis?," Scandinavian Journal of Management, Elsevier, vol. 13(4), pages 337-348, December.
    4. Dijke, Marius van & Cremer, David De, 2011. "When social accounts promote acceptance of unfair ultimatum offers: The role of the victim's stress responses to uncertainty and power position," Journal of Economic Psychology, Elsevier, vol. 32(3), pages 468-479, June.
    5. Heckmann, Nadine & Steger, Thomas & Dowling, Michael, 2016. "Organizational capacity for change, change experience, and change project performance," Journal of Business Research, Elsevier, vol. 69(2), pages 777-784.
    6. Rodolphe Durand & Joep Cornelissen, 2012. "More than just novelty: conceptual blending and causality," Post-Print hal-00699180, HAL.
    7. Sally Maitlis & Scott Sonenshein, 2010. "Sensemaking in Crisis and Change: Inspiration and Insights From Weick (1988)," Journal of Management Studies, Wiley Blackwell, vol. 47(3), pages 551-580, May.
    8. Linda Rouleau, 2005. "Micro‐Practices of Strategic Sensemaking and Sensegiving: How Middle Managers Interpret and Sell Change Every Day," Journal of Management Studies, Wiley Blackwell, vol. 42(7), pages 1413-1441, November.
    9. De Cremer, David & van Dijk, Eric & Pillutla, Madan M., 2010. "Explaining Unfair Offers in Ultimatum Games and their Effects on Trust: An Experimental Approach," Business Ethics Quarterly, Cambridge University Press, vol. 20(1), pages 107-126, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Julia Balogun & Claus Jacobs & Paula Jarzabkowski & Saku Mantere & Eero Vaara, 2014. "Placing Strategy Discourse in Context: Sociomateriality, Sensemaking, and Power," Journal of Management Studies, Wiley Blackwell, vol. 51(2), pages 175-201, March.
    2. Florence Allard-Poesi, 2015. "Dancing in the Dark: Making Sense of Managerial Roles during Strategic Conversations," Working Papers hal-01145772, HAL.
    3. Florence Allard-Poesi, 2015. "Dancing in the dark: Making sense of managerial roles during strategic conversations," Post-Print hal-01490734, HAL.
    4. Allard-Poesi, Florence, 2015. "Dancing in the dark: Making sense of managerial roles during strategic conversations," Scandinavian Journal of Management, Elsevier, vol. 31(3), pages 338-350.
    5. Per Engelseth & Richard Glavee-Geo & Artur Janusz & Enoch Niboi, 2020. "The Emergent Nature of Networked Sustainable Procurement," Sustainability, MDPI, vol. 13(1), pages 1-18, December.
    6. Ricardo Azambuja & Gazi Islam, 2019. "Working at the boundaries: Middle managerial work as a source of emancipation and alienation," Grenoble Ecole de Management (Post-Print) halshs-01959107, HAL.
    7. Elbasha, Tamim & Avetisyan, Emma, 2018. "A framework to study strategizing activities at the field level: The example of CSR rating agencies," European Management Journal, Elsevier, vol. 36(1), pages 38-46.
    8. Lionel Garreau & Serge Perrot, 2012. "Comprendre la dynamique de la socialisation organisationnelle: Une approche par le sensemaking," Post-Print halshs-00949067, HAL.
    9. Lionel Garreau & Serge Perrot, 2012. "Comprendre la dynamique de la socialisation organisationnelle : une approche par le sensemaking," Post-Print halshs-01054809, HAL.
    10. F. Grazzini, 2010. "Processus de constitution des rôles managériaux dans la formation de la stratégie – une lecture ancrée dans la théorie des représentations sociales," Post-Print halshs-00534813, HAL.
    11. Valérie-Inès de La Ville & Eléonore Mounoud, 2015. "A Narrative to Approach to Strategy as Practice: strategy making from texts and narratives," Post-Print halshs-01390100, HAL.
    12. Schuler, Benedikt Alexander & Orr, Kevin & Hughes, Jeffrey, 2023. "My colleagues (do not) think the same: Middle managers’ shared and separate realities in strategy implementation," Journal of Business Research, Elsevier, vol. 160(C).
    13. Eero Vaara & Juha-Antti Lamberg, 2016. "Taking historical embeddedness seriously : Three historical approaches to advance strategy process and practice research," Post-Print hal-02276732, HAL.
    14. Matt Statler & David Oliver, 2016. "The Moral of the Story: Re-framing Ethical Codes of Conduct as Narrative Processes," Journal of Business Ethics, Springer, vol. 136(1), pages 89-100, June.
    15. Nicolas Battard & Paul F. Donnelly & Vincent Mangematin, 2012. "Integration of multiple stakeholders in scientific research : A sensemaking-sensegiving approach," Grenoble Ecole de Management (Post-Print) hal-01514751, HAL.
    16. Maria Lusiani & Ann Langley, 2013. "Professionals as strategists? Channelling and organizing distributed strategizing," Working Papers 32, Venice School of Management - Department of Management, Università Ca' Foscari Venezia.
    17. Mariano L. M. Heyden & Sebastian P. L. Fourné & Bastiaan A. S. Koene & Renate Werkman & Shahzad (Shaz) Ansari, 2017. "Rethinking ‘Top‐Down’ and ‘Bottom‐Up’ Roles of Top and Middle Managers in Organizational Change: Implications for Employee Support," Journal of Management Studies, Wiley Blackwell, vol. 54(7), pages 961-985, November.
    18. Nora Meziani & Laure Cabantous, 2020. "Acting Intuition into Sense: How Film Crews Make Sense with Embodied Ways of Knowing," Journal of Management Studies, Wiley Blackwell, vol. 57(7), pages 1384-1419, November.
    19. Ricardo Azambuja & Gazi Islam, 2019. "Working at the boundaries: Middle managerial work as a source of emancipation and alienation," Post-Print halshs-01959107, HAL.
    20. Gino Cattani & Daniel Sands & Joe Porac & Jason Greenberg, 2018. "Competitive Sensemaking in Value Creation and Capture," Strategy Science, INFORMS, vol. 3(4), pages 632-657, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:69:y:2016:i:12:p:6079-6087. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.