IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v69y2016i11p4953-4958.html
   My bibliography  Save this article

Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory

Author

Listed:
  • Ferreira, Fernando A.F.
  • Jalali, Marjan S.
  • Ferreira, João J.M.

Abstract

Concern over ethical management and ethical principles in banking practices is rapidly increasing. The alignment of such concerns with daily operations, however, is often far from simple. This study proposes the use of cognitive mapping to enhance our understanding of the key factors underlying ethical banking and the manner in which they inter-relate with each other. Cognitive mapping provides a process for the integration and representation of a group of experts' experience-focused thinking, and as such allows for the development of a well-informed methodological framework. By depicting the cause-and-effect linkages among determinants of ethical banking, and analyzing them in a holistic way, such a map not only serves as a support for the integration of values, ethics and banking, but can help create theory, based on experts' practice in this field.

Suggested Citation

  • Ferreira, Fernando A.F. & Jalali, Marjan S. & Ferreira, João J.M., 2016. "Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory," Journal of Business Research, Elsevier, vol. 69(11), pages 4953-4958.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958
    DOI: 10.1016/j.jbusres.2016.04.058
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296316302211
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2016.04.058?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Elisabeth Paulet & Mia Parnaudeau & Francesc Relano, 2015. "Banking with Ethics: Strategic Moves and Structural Changes of the Banking Industry in the Aftermath of the Subprime Mortgage Crisis," Post-Print hal-01370236, HAL.
    2. Durif, Fabien & Geay, Bénédicte & Graf, Raoul, 2013. "Do key account managers focus too much on commercial performance? A cognitive mapping application," Journal of Business Research, Elsevier, vol. 66(9), pages 1559-1567.
    3. S Bell & S Morse, 2013. "Groups and facilitators within problem structuring processes," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 64(7), pages 959-972, July.
    4. Ferreira, Fernando A.F. & Marques, Carla S.E. & Bento, Paulo & Ferreira, João J.M. & Jalali, Marjan S., 2015. "Operationalizing and measuring individual entrepreneurial orientation using cognitive mapping and MCDA techniques," Journal of Business Research, Elsevier, vol. 68(12), pages 2691-2702.
    5. Abbas Mardani & Ahmad Jusoh & Edmundas Kazimieras Zavadskas & Zainab Khalifah & Khalil MD Nor, 2015. "Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality: a systematic review of the literature," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 16(5), pages 1034-1068, October.
    6. Marlene N M Filipe & Fernando A F Ferreira & Sérgio P Santos, 2015. "A multiple criteria information system for pedagogical evaluation and professional development of teachers," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 66(11), pages 1769-1782, November.
    7. Elisabeth Paulet & Miia Parnaudeau & Francesc Relano, 2015. "Banking with Ethics: Strategic Moves and Structural Changes of the Banking Industry in the Aftermath of the Subprime Mortgage Crisis," Journal of Business Ethics, Springer, vol. 131(1), pages 199-207, September.
    8. Fernando A. F. Ferreira & Sérgio P. Santos & Paulo M. M. Rodrigues & Ronald W. Spahr, 2014. "Evaluating retail banking service quality and convenience with MCDA techniques: a case study at the bank branch level," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 15(1), pages 1-21, February.
    9. R J Ormerod, 2013. "Logic and rationality in OR interventions: an examination in the light of the ‘critical rationalist’ approach," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 64(4), pages 469-487, April.
    10. S Howick & C Eden, 2011. "Supporting strategic conversations: the significance of a quantitative model building process," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(5), pages 868-878, May.
    11. C Eden & F Ackermann, 2000. "Mapping distinctive competencies: a systemic approach," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 51(1), pages 12-20, January.
    12. Elisabeth Paulet & Mia Parnaudeau & Francesc Relano, 2015. "Banking with Ethics: Strategic Moves and Structural Changes of the Banking Industry in the Aftermath of the Subprime Mortgage Crisis," Post-Print hal-01507995, HAL.
    13. Duncan Shaw, 2004. "Creativity and learning through electronic group causal mapping," International Journal of Innovation and Learning, Inderscience Enterprises Ltd, vol. 1(4), pages 364-377.
    14. Ferreira, Fernando A.F. & Jalali, Marjan S. & Ferreira, João J.M., 2016. "Integrating qualitative comparative analysis (QCA) and fuzzy cognitive maps (FCM) to enhance the selection of independent variables," Journal of Business Research, Elsevier, vol. 69(4), pages 1471-1478.
    15. Zheng, Changjun & Ashraf, Badar Nadeem, 2014. "National culture and dividend policy: International evidence from banking," Journal of Behavioral and Experimental Finance, Elsevier, vol. 3(C), pages 22-40.
    16. P H Grinyer, 2000. "A cognitive approach to group strategic decision taking: a discussion of evolved practice in the light of received research results," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 51(1), pages 21-35, January.
    17. Keeney, Ralph L., 1996. "Value-focused thinking: Identifying decision opportunities and creating alternatives," European Journal of Operational Research, Elsevier, vol. 92(3), pages 537-549, August.
    18. Antonella Padova & Enrico Scarso, 2012. "Managing large amounts of knowledge objects: cognitive and organisational problems," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 10(3), pages 287-295, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Braga, Irina F.B. & Ferreira, Fernando A.F. & Ferreira, João J.M. & Correia, Ricardo J.C. & Pereira, Leandro F. & Falcão, Pedro F., 2021. "A DEMATEL analysis of smart city determinants," Technology in Society, Elsevier, vol. 66(C).
    2. Ferreira, João J.M. & Jalali, Marjan S. & Ferreira, Fernando A.F., 2018. "Enhancing the decision-making virtuous cycle of ethical banking practices using the Choquet integral," Journal of Business Research, Elsevier, vol. 88(C), pages 492-497.
    3. Kaklauskas, A. & Zavadskas, E.K. & Banaitis, A. & Meidute-Kavaliauskiene, I. & Liberman, A. & Dzitac, S. & Ubarte, I. & Binkyte, A. & Cerkauskas, J. & Kuzminske, A. & Naumcik, A., 2018. "A neuro-advertising property video recommendation system," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 78-93.
    4. María del Carmen Valls Martínez & Pedro Antonio Martín-Cervantes & Sandra Peña Rodríguez, 2021. "Ethical Banking and Poverty Alleviation Banking: The Two Sides of the Same Solidary Coin," Sustainability, MDPI, vol. 13(21), pages 1-22, October.
    5. María Eulalia Serrano Pérez, 2017. "El índice SEBI como medida del nivel de compromiso con los principios que definen la banca ética," Contaduría y Administración, Accounting and Management, vol. 62(4), pages 1377-1392, Octubre-D.
    6. Nicholas Igbudu & Zanete Garanti & Temitope Popoola, 2018. "Enhancing Bank Loyalty through Sustainable Banking Practices: The Mediating Effect of Corporate Image," Sustainability, MDPI, vol. 10(11), pages 1-11, November.
    7. María Eulalia Serrano Pérez, 2017. "SEBI index: Measuring the commitment to the principles of social banking," Contaduría y Administración, Accounting and Management, vol. 62(4), pages 1393-1407, Octubre-D.
    8. Marita Susanna Svane & Sanne Frandsen, 2024. "Formal Ethics, Content Ethics and Relational Ethics: Three Approaches to Constructing Ethical Sales Cultures and Identities in Retail Banking," Journal of Business Ethics, Springer, vol. 189(2), pages 269-286, January.
    9. Debmallya Chatterjee & Amol S. Dhaigude, 2020. "An Integrated Fuzzy Cognitive Map Approach in Modelling Factors of Management Quality in Banking Performance," Global Business Review, International Management Institute, vol. 21(3), pages 763-779, June.
    10. Francisco C. Marques & Fernando A. F. Ferreira & Constantin Zopounidis & Audrius Banaitis, 2022. "A system dynamics-based approach to determinants of family business growth," Annals of Operations Research, Springer, vol. 311(2), pages 799-819, April.
    11. Kumbure, Mahinda Mailagaha & Tarkiainen, Anssi & Luukka, Pasi & Stoklasa, Jan & Jantunen, Ari, 2020. "Relation between managerial cognition and industrial performance: An assessment with strategic cognitive maps using fuzzy-set qualitative comparative analysis," Journal of Business Research, Elsevier, vol. 114(C), pages 160-172.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ferreira, João J.M. & Jalali, Marjan S. & Ferreira, Fernando A.F., 2018. "Enhancing the decision-making virtuous cycle of ethical banking practices using the Choquet integral," Journal of Business Research, Elsevier, vol. 88(C), pages 492-497.
    2. Fernando A. F. Ferreira & Ronald W. Spahr & Mark A. Sunderman & Audrius Banaitis & João J. M. Ferreira, 2017. "A learning-oriented decision-making process for real estate brokerage service evaluation," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 453-474, September.
    3. Ana Rita S. C. Azevedo & Fernando A. F. Ferreira, 2019. "Analyzing the dynamics behind ethical banking practices using fuzzy cognitive mapping," Operational Research, Springer, vol. 19(3), pages 679-700, September.
    4. Maria A. S. Xavier & Fernando A. F. Ferreira & José P. Esperança, 2021. "An intuition-based evaluation framework for social credit applications," Annals of Operations Research, Springer, vol. 296(1), pages 571-590, January.
    5. Carayannis, Elias G. & Ferreira, Fernando A.F. & Bento, Paulo & Ferreira, João J.M. & Jalali, Marjan S. & Fernandes, Bernardo M.Q., 2018. "Developing a socio-technical evaluation index for tourist destination competitiveness using cognitive mapping and MCDA," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 147-158.
    6. Kladakis, George & Chen, Lei & Bellos, Sotirios K., 2023. "Ethical bank disclosures and liquidity creation," Journal of International Financial Markets, Institutions and Money, Elsevier, vol. 84(C).
    7. Simon Cornée & Anastasia Cozarenco & Ariane Szafarz, 2023. "The Changing Role of Banks in the Financial System: Social Versus Conventional Banks," Palgrave Macmillan Studies in Banking and Financial Institutions, in: Chrysovalantis Gaganis & Fotios Pasiouras & Menelaos Tasiou & Constantin Zopounidis (ed.), Sustainable Finance and ESG, pages 1-25, Palgrave Macmillan.
    8. Hamidi, M. Luthfi & Worthington, Andrew C., 2018. "Islamic Social Banking: The Way Forward," Jurnal Ekonomi Malaysia, Faculty of Economics and Business, Universiti Kebangsaan Malaysia, vol. 52(1), pages 179-190.
    9. Anna Lašáková & Anna Remišová & Ľubica Bajzíková, 2021. "Differences in Occurrence of Unethical Business Practices in a Post-Transitional Country in the CEE Region: The Case of Slovakia," Sustainability, MDPI, vol. 13(6), pages 1-33, March.
    10. Francesc Relano, 2015. "Disambiguating the concept of social banking," Post-Print hal-01507875, HAL.
    11. Fernando A. F. Ferreira & Ieva Meidutė-Kavaliauskienė & Edmundas K. Zavadskas & Marjan S. Jalali & Sandra M. J. Catarino, 2019. "A Judgment-Based Risk Assessment Framework for Consumer Loans," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(01), pages 7-33, January.
    12. Seles, Bruno Michel Roman Pais & Lopes de Sousa Jabbour, Ana Beatriz & Jabbour, Charbel Jose Chiappetta & Latan, Hengky & Roubaud, David, 2019. "Do Environmental Practices Improve Business Performance Even in an Economic Crisis? Extending the Win-Win Perspective," Ecological Economics, Elsevier, vol. 163(C), pages 189-204.
    13. Marta P. V. Gonçalves & Fernando A. F. Ferreira & Marina Dabić & João J. M. Ferreira, 2024. "“Navigating through the digital swamp”: assessing SME propensity for online marketplaces," Review of Managerial Science, Springer, vol. 18(9), pages 2583-2612, September.
    14. María Eulalia Serrano Pérez, 2017. "El índice SEBI como medida del nivel de compromiso con los principios que definen la banca ética," Contaduría y Administración, Accounting and Management, vol. 62(4), pages 1377-1392, Octubre-D.
    15. Felipe Arias Fogliano de Souza Cunha & Erick Meira & Renato J. Orsato, 2021. "Sustainable finance and investment: Review and research agenda," Business Strategy and the Environment, Wiley Blackwell, vol. 30(8), pages 3821-3838, December.
    16. Fernando A. F. Ferreira & Marjan S. Jalali & Paulo Bento & Carla S. E. Marques & João J. M. Ferreira, 2017. "Enhancing individual entrepreneurial orientation measurement using a metacognitive decision making-based framework," International Entrepreneurship and Management Journal, Springer, vol. 13(2), pages 327-346, June.
    17. Braga, Irina F.B. & Ferreira, Fernando A.F. & Ferreira, João J.M. & Correia, Ricardo J.C. & Pereira, Leandro F. & Falcão, Pedro F., 2021. "A DEMATEL analysis of smart city determinants," Technology in Society, Elsevier, vol. 66(C).
    18. Manuel D. N. T. Oliveira & Fernando A. F. Ferreira & Guillermo O. Pérez-Bustamante Ilander & Marjan S. Jalali, 2017. "Integrating cognitive mapping and MCDA for bankruptcy prediction in small- and medium-sized enterprises," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(9), pages 985-997, September.
    19. María Eulalia Serrano Pérez, 2017. "SEBI index: Measuring the commitment to the principles of social banking," Contaduría y Administración, Accounting and Management, vol. 62(4), pages 1393-1407, Octubre-D.
    20. Juan Camilo Mejia-Escobar & Juan David González-Ruiz & Eduardo Duque-Grisales, 2020. "Sustainable Financial Products in the Latin America Banking Industry: Current Status and Insights," Sustainability, MDPI, vol. 12(14), pages 1-25, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:69:y:2016:i:11:p:4953-4958. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.