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Innovation in healthcare: Issues and future trends

Author

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  • Thakur, Ramendra
  • Hsu, Sonya H.Y.
  • Fontenot, Gwen

Abstract

Despite the fact that there has been significant improvement in the healthcare industry, inefficiency still exists and little accomplished in understanding how to overcome those inefficiencies using innovation in healthcare. This study seeks to answer the following research questions. How do executives and practitioners define the term innovation in healthcare? How do healthcare organizations come up with innovative ideas and how do they make those innovative decisions? How do healthcare executives and practitioners roll out those innovative changes in their organizations? What strategies do these organizations apply toward the formulation of innovative decisions? What role does information technology play in the innovative process? The researchers conducted in-depth interviews to answer several research questions. The respondents included 21C-level healthcare executives from 15 healthcare units. Results of the decision-making processes used by these executives concerning innovation conclude with a practical model. Finally, implications for practitioners and policy makers and future trends complete the paper.

Suggested Citation

  • Thakur, Ramendra & Hsu, Sonya H.Y. & Fontenot, Gwen, 2012. "Innovation in healthcare: Issues and future trends," Journal of Business Research, Elsevier, vol. 65(4), pages 562-569.
    • Handle: RePEc:eee:jbrese:v:65:y:2012:i:4:p:562-569
    DOI: 10.1016/j.jbusres.2011.02.022
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    1. Niemelä, Riikka & Pikkarainen, Minna & Ervasti, Mari & Reponen, Jarmo, 2019. "The change of pediatric surgery practice due to the emergence of connected health technologies," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 352-365.
    2. Chen-Wei Yang, 2015. "Implementing hospital innovation in Taiwan: the perspectives of institutional theory and social capital," International Journal of Health Planning and Management, Wiley Blackwell, vol. 30(4), pages 403-425, October.
    3. Frangeskou, Marianna & Erthal, Alice & Ndibalema, Rweyemamu, 2024. "Managing the tensions of standardized work processes in healthcare operations: The job crafting lens," Journal of Business Research, Elsevier, vol. 173(C).
    4. Eka Ardhani Sisdyani & Bambang Subroto & Erwin Saraswati & Zaki Baridwan, 2020. "Levers of Eco-control and Green Behavior in Medical Waste Management," International Journal of Energy Economics and Policy, Econjournals, vol. 10(4), pages 194-204.
    5. Mohammad Jamal Khan & Sahrish Ahmad & Hasliza Abdul Halim & Noor Hazlina Ahmad, 2022. "The Effect of Service Innovation Orientation and Open Innovation on Innovation Performance of Medium and Small Private Hospitals in India," SAGE Open, , vol. 12(3), pages 21582440221, August.
    6. Taran Thune & Magnus Gulbrandsen, 2016. "Innovation in hospitals: piloting a tool for investigating contributions of hospital employees to innovation," Working Papers on Innovation Studies 20161211, Centre for Technology, Innovation and Culture, University of Oslo.
    7. Ortiz-Barrios, Miguel & Arias-Fonseca, Sebastián & Ishizaka, Alessio & Barbati, Maria & Avendaño-Collante, Betty & Navarro-Jiménez, Eduardo, 2023. "Artificial intelligence and discrete-event simulation for capacity management of intensive care units during the Covid-19 pandemic: A case study," Journal of Business Research, Elsevier, vol. 160(C).
    8. Yu, Tiffany Hui-Kuang & Wang, David Han-Min & Wu, Kuo-Lun, 2015. "Reexamining the red herring effect on healthcare expenditures," Journal of Business Research, Elsevier, vol. 68(4), pages 783-787.
    9. Angel L. Meroño-Cerdan & Carolina López-Nicolas, 2013. "Understanding the drivers of organizational innovations," The Service Industries Journal, Taylor & Francis Journals, vol. 33(13-14), pages 1312-1325, October.
    10. Waleed AL-Hadban & Shafiz Affendi Mohd Yusof & Kamarul Faizal Hashim, 2016. "The Barriers and Facilitators to the Adoption of New Technologies in Public Healthcare Sector: A Qualitative Investigation," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(1), pages 159-159, December.
    11. Daniela Carlucci & Matteo Mura & Giovanni Schiuma, 2019. "Fostering Employees’ Innovative Work Behaviour In Healthcare Organisations," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 24(02), pages 1-28, April.
    12. Denicolai, Stefano & Previtali, Pietro, 2023. "Innovation strategy and digital transformation execution in healthcare: The role of the general manager," Technovation, Elsevier, vol. 121(C).
    13. Sharma, Shikha & Conduit, Jodie & Rao Hill, Sally, 2014. "Organisational capabilities for customer participation in health care service innovation," Australasian marketing journal, Elsevier, vol. 22(3), pages 179-188.
    14. Spyros Arvanitis & Euripidis N. Loukis, 2014. "Investigating the effects of ICT on innovation and performance of European hospitals," KOF Working papers 14-366, KOF Swiss Economic Institute, ETH Zurich.
    15. Kwan Soo Hong & DonHee Lee, 2018. "Impact of operational innovations on customer loyalty in the healthcare sector," Service Business, Springer;Pan-Pacific Business Association, vol. 12(3), pages 575-600, September.
    16. Yusuf O. Akinwale & Hoda M. AboAlsamh, 2023. "Technology Innovation and Healthcare Performance among Healthcare Organizations in Saudi Arabia: A Structural Equation Model Analysis," Sustainability, MDPI, vol. 15(5), pages 1-15, February.
    17. Ravi Thambusamy & Prashant Palvia, 2020. "U.S. Healthcare Provider Capabilities and Performance: the Mediating Roles of Service Innovation and Quality," Information Systems Frontiers, Springer, vol. 22(1), pages 91-111, February.
    18. Francoise Contreras Torres & Juan C. Espinosa & Utz Dornberger & Yonni Angel Cuero Acosta, 2017. "Leadership and Employees’ Innovative Work Behavior: Test of a Mediation and Moderation Model," Asian Social Science, Canadian Center of Science and Education, vol. 13(9), pages 1-9, September.
    19. Thune, Taran & Mina, Andrea, 2016. "Hospitals as innovators in the health-care system: A literature review and research agenda," Research Policy, Elsevier, vol. 45(8), pages 1545-1557.
    20. Eckhaus, Eyal & Iholkina, Vasylyna & Shkolnik, Eleonora, 2022. "The impact of healthcare executive seniority on implementation of innovative methods of diagnosis and prevention," Health Policy, Elsevier, vol. 126(10), pages 996-1001.
    21. Proksch, Dorian & Haberstroh, Marcus Max & Pinkwart, Andreas, 2017. "Increasing the national innovative capacity: Identifying the pathways to success using a comparative method," Technological Forecasting and Social Change, Elsevier, vol. 116(C), pages 256-270.
    22. Spanjers, R., 2012. "Be patient : A longitudinal study on adoption and diffusion of information technology innovation in Dutch healthcare," Other publications TiSEM 594c1680-fb6d-4396-aaf6-e, Tilburg University, School of Economics and Management.
    23. Adi Alsyouf & Awanis Ku Ishak & Abdalwali Lutfi & Fahad Nasser Alhazmi & Manaf Al-Okaily, 2022. "The Role of Personality and Top Management Support in Continuance Intention to Use Electronic Health Record Systems among Nurses," IJERPH, MDPI, vol. 19(17), pages 1-30, September.

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