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Measuring innovation in services

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  • Rinaldo Evangelista
  • Giorgio Sirilli

Abstract

Some of the problematic issues in the measurement of innovation in the service sector are discussed, in particular the applicability of the definitions and methodologies set out in the OECD Oslo Manual on the statistical measurement of technological innovation, which was used in the recent European Community Innovation Survey of the manufacturing sector. The results of a pilot survey in Italy and other surveys are compared and some suggestions made for the design of a questionnaire for the service sector. It is suggested that the Oslo Manual framework can be used to collect innovation data in the service sector with some changes in the definition of innovation and in the list of expenditure items. The economic impact of technological and organisational innovation, though considered a crucial issue, is still not amenable to statistical measurement. Copyright , Beech Tree Publishing.

Suggested Citation

  • Rinaldo Evangelista & Giorgio Sirilli, 1995. "Measuring innovation in services," Research Evaluation, Oxford University Press, vol. 5(3), pages 207-215, December.
    • Handle: RePEc:oup:rseval:v:5:y:1995:i:3:p:207-215
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    File URL: http://hdl.handle.net/10.1093/rev/5.3.207
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    Cited by:

    1. Sirilli, Giorgio & Evangelista, Rinaldo, 1998. "Technological innovation in services and manufacturing: results from Italian surveys," Research Policy, Elsevier, vol. 27(9), pages 881-899, December.
    2. Faridah Djellal & Faïz Gallouj, 1999. "Services and the search for relevant innovation indicators: a review of national and international surveys," Science and Public Policy, Oxford University Press, vol. 26(4), pages 218-232, August.
    3. Alan Hughes & Eric Wood, 1999. "Rerthinking Innovation Comparisons between Manufacturing and Services: The Experience of the CBR SME Surveys in the UK," Working Papers wp140, Centre for Business Research, University of Cambridge.
    4. Frida Thomas Pacho, 2018. "Diversified Network Effects on Innovation Performance in Tanzania: Innovation Strategy in Service Firms," Journal of Entrepreneurship and Business Innovation, Macrothink Institute, Journal of Entrepreneurship and Business Innovation, vol. 5(1), pages 1-1, December.
    5. Thakur, Ramendra & Hsu, Sonya H.Y. & Fontenot, Gwen, 2012. "Innovation in healthcare: Issues and future trends," Journal of Business Research, Elsevier, vol. 65(4), pages 562-569.
    6. Başak Dalgıç & Burcu Fazlıoğlu, 2021. "Innovation and firm growth: Turkish manufacturing and services SMEs," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 11(3), pages 395-419, September.
    7. Konté, Almamy & Ndong, Mariama, 2012. "The informal ICT sector and innovation processes in Senegal," MERIT Working Papers 2012-009, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    8. Hipp, Christiane & Grupp, Hariolf, 2005. "Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies," Research Policy, Elsevier, vol. 34(4), pages 517-535, May.
    9. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen advances in service innovation studies," Chapters, in: Ada Scupola & Lars Fuglsang (ed.), Services, Experiences and Innovation, chapter 3, pages 39-65, Edward Elgar Publishing.
    10. Hollenstein, Heinz, 2003. "Innovation modes in the Swiss service sector: a cluster analysis based on firm-level data," Research Policy, Elsevier, vol. 32(5), pages 845-863, May.
    11. Lopez-Rodriguez, Jesus & Martinez-Lopez, Diego, 2017. "Looking beyond the R&D effects on innovation: The contribution of non-R&D activities to total factor productivity growth in the EU," Structural Change and Economic Dynamics, Elsevier, vol. 40(C), pages 37-45.
    12. Evangelista, Rinaldo & Savona, Maria, 2003. "Innovation, employment and skills in services. Firm and sectoral evidence," Structural Change and Economic Dynamics, Elsevier, vol. 14(4), pages 449-474, December.
    13. Rinaldo Evangelista & Matteo Lucchese & Valentina Meliciani, 2015. "Business services and the export performances of manufacturing industries," Journal of Evolutionary Economics, Springer, vol. 25(5), pages 959-981, November.
    14. Faridah Djellal & Faïz Gallouj, 2000. "Le « casse-tête » de la mesure de l'innovation dans les services : enquête sur les enquêtes," Revue d'Économie Industrielle, Programme National Persée, vol. 93(1), pages 7-28.
    15. Evangelista, Rinaldo & Lucchese, Matteo & Meliciani, Valentina, 2013. "Business services, innovation and sectoral growth," Structural Change and Economic Dynamics, Elsevier, vol. 25(C), pages 119-132.
    16. Faridah Djellal & Faïz Gallouj, 2001. "L’organisation du processus d’innovation dans les services : les résultats d’une enquête postale," Post-Print halshs-01247790, HAL.
    17. Rafael Cáceres & Joaquin Guzmán, 2015. "Seeking an innovation structure common to both manufacturing and services," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 361-379, September.
    18. Jeremy Howells, 2010. "Services and Innovation and Service Innovation: New Theoretical Directions," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 3, Edward Elgar Publishing.
    19. Thierry Rayna & Ludmila Striukova, 2009. "Luxury without guilt: service innovation in the all-inclusive hotel industry," Service Business, Springer;Pan-Pacific Business Association, vol. 3(4), pages 359-372, December.
    20. Luisa Fernanda Tribiño (Editor) & María Luisa Galán (Editor) & Nancy Rueda (Editor) & Manuel Leguizamón (Editor), 2016. "Debates contemporáneos sobre el turismo tomo III. Desafíos actuales en la gestión e innovación del turismo: perspectivas y apuestas para su manejo," Books, Universidad Externado de Colombia, Facultad de Administración de Empresas Turísticas y Hoteleras, number 23, April.
    21. J Howells & B Tether & F Gallouj & F Djellal & C Gallouj & K Blind & J Edler & C Hipp & F Montobbio & N Corrocher & A Macpherson & D Banach, 2004. "Innovation in Services: Issues at Stake and Trends," Working Papers halshs-01113600, HAL.

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