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Consumers' decision-making process and their online shopping behavior: a clickstream analysis

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  • Senecal, Sylvain
  • Kalczynski, Pawel J.
  • Nantel, Jacques

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  • Senecal, Sylvain & Kalczynski, Pawel J. & Nantel, Jacques, 2005. "Consumers' decision-making process and their online shopping behavior: a clickstream analysis," Journal of Business Research, Elsevier, vol. 58(11), pages 1599-1608, November.
    • Handle: RePEc:eee:jbrese:v:58:y:2005:i:11:p:1599-1608
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    References listed on IDEAS

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    9. Brown, Jacqueline Johnson & Reingen, Peter H, 1987. "Social Ties and Word-of-Mouth Referral Behavior," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 14(3), pages 350-362, December.
    10. Gerald Häubl & Valerie Trifts, 2000. "Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids," Marketing Science, INFORMS, vol. 19(1), pages 4-21, May.
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    5. Dominik Jung & Verena Dorner & Christof Weinhardt & Hakan Pusmaz, 2018. "Designing a robo-advisor for risk-averse, low-budget consumers," Electronic Markets, Springer;IIM University of St. Gallen, vol. 28(3), pages 367-380, August.
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    9. Bhatnagar, Amit & Papatla, Purushottam, 2019. "Do habits influence the types of information that smartphone shoppers seek?," Journal of Business Research, Elsevier, vol. 94(C), pages 89-98.
    10. Malin Sundström & Anita Radon, 2015. "Utilizing The Concept Of Convenience As A Business Opportunity In Emerging Markets," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 6(2).
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    13. Vanhala, Mika & Lu, Chien & Peltonen, Jaakko & Sundqvist, Sanna & Nummenmaa, Jyrki & Järvelin, Kalervo, 2020. "The usage of large data sets in online consumer behaviour: A bibliometric and computational text-mining–driven analysis of previous research," Journal of Business Research, Elsevier, vol. 106(C), pages 46-59.
    14. Julita Szlachciuk & Olena Kulykovets & Maciej Dębski & Adriana Krawczyk & Hanna Górska-Warsewicz, 2022. "The Shopping Behavior of International Students in Poland during COVID-19 Pandemic," IJERPH, MDPI, vol. 19(18), pages 1-19, September.
    15. Benedicktus, Ray L., 2011. "The effects of 3rd party consensus information on service expectations and online trust," Journal of Business Research, Elsevier, vol. 64(8), pages 846-853, August.
    16. Melović, Boban & Šehović, Damir & Karadžić, Vesna & Dabić, Marina & Ćirović, Dragana, 2021. "Determinants of Millennials' behavior in online shopping – Implications on consumers’ satisfaction and e-business development," Technology in Society, Elsevier, vol. 65(C).
    17. Toufaily, Elissar & Ricard, Line & Perrien, Jean, 2013. "Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model," Journal of Business Research, Elsevier, vol. 66(9), pages 1436-1447.
    18. Xu, Xun & Munson, Charles L. & Zeng, Shuo, 2017. "The impact of e-service offerings on the demand of online customers," International Journal of Production Economics, Elsevier, vol. 184(C), pages 231-244.
    19. Bosnjak, Michael & Galesic, Mirta & Tuten, Tracy, 2007. "Personality determinants of online shopping: Explaining online purchase intentions using a hierarchical approach," Journal of Business Research, Elsevier, vol. 60(6), pages 597-605, June.
    20. Farah, Maya F. & Ramadan, Zahy B. & Harb, Dana H., 2019. "The examination of virtual reality at the intersection of consumer experience, shopping journey and physical retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 136-143.

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