IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v154y2023ics014829632200813x.html
   My bibliography  Save this article

The consequences of collaborative overload: A long-term investigation of helping behavior

Author

Listed:
  • Kim, Andrea
  • Kim, Youngsang
  • Cho, Younsung

Abstract

Given the growing demand for interpersonal helping in contemporary organizations, this study proposes a mechanism and a boundary condition by which helpers incur personal and professional costs over time. Drawing on the conservation of resources theory, we hypothesize that job demands mediate the link between helping escalation and negative outcomes and that the resulting detrimental processes depend on organizational tenure. Our analysis of a four-wave dataset of 898 workers in a U.S. health care organization reveals that helping escalation leads to emotional exhaustion and work-to-family conflict through job demands. Furthermore, the adverse outcomes of collaborative overload are more salient among helpers with a longer tenure. Our claims and findings provide theoretical and practical implications about the rampant phenomenon of collaborative overload and its dynamics from a long-term perspective.

Suggested Citation

  • Kim, Andrea & Kim, Youngsang & Cho, Younsung, 2023. "The consequences of collaborative overload: A long-term investigation of helping behavior," Journal of Business Research, Elsevier, vol. 154(C).
    • Handle: RePEc:eee:jbrese:v:154:y:2023:i:c:s014829632200813x
    DOI: 10.1016/j.jbusres.2022.113348
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S014829632200813X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2022.113348?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Marina Astakhova, 2015. "The Curvilinear Relationship between Work Passion and Organizational Citizenship Behavior," Journal of Business Ethics, Springer, vol. 130(2), pages 361-374, August.
    2. A. Newman & G. Schwarz & B. Cooper & S. Sendjaya, 2017. "How Servant Leadership Influences Organizational Citizenship Behavior: The Roles of LMX, Empowerment, and Proactive Personality," Journal of Business Ethics, Springer, vol. 145(1), pages 49-62, September.
    3. Jonathon Halbesleben & Jean-Pierre Neveu & Samantha Paustian-Underdahl & Mina Westman, 2014. "Getting to the “COR”: Understanding the Role of Resources in Conservation of Resources Theory," Post-Print hal-02049109, HAL.
    4. Liu, Yongmei & He, Hongwei & Zhu, Weichun, 2020. "Motivational analyses of the relationship between negative affectivity and workplace helping behaviors: A Conservation of Resources perspective," Journal of Business Research, Elsevier, vol. 108(C), pages 362-374.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tuan, Luu Trong & Ngan, Vu Thanh, 2021. "Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons: Dual mediation paths and moderating role of service role identity," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
    2. Oubrich, Mourad & Hakmaoui, Abdelati & Benhayoun, Lamiae & Solberg Söilen, Klaus & Abdulkader, Bisan, 2021. "Impacts of leadership style, organizational design and HRM practices on knowledge hiding: The indirect roles of organizational justice and competitive work environment," Journal of Business Research, Elsevier, vol. 137(C), pages 488-499.
    3. Alfredo Rodríguez-Muñoz & Gerardo Montes-Maroto & Mirko Antino & Francisco Gil-Rodríguez & Paula Ruíz-Zorrilla, 2021. "Mindful You, Relaxed and Beneficial Me: A Daily Diary Study of Coworker Dyads," Journal of Happiness Studies, Springer, vol. 22(2), pages 767-786, February.
    4. Uju Violet Alola & Simplice A. Asongu & Andrew Adewale Alola, 2019. "Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy," Working Papers of the African Governance and Development Institute. 19/091, African Governance and Development Institute..
    5. Wenjun Wu & Dengke Yu, 2023. "The role of individual perceptions in the completion of formalistic tasks," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.
    6. Ximeng Jia & Chen Chen & Yaoqin Li & Mengyu Hao, 2023. "From childhood poverty to good boss: the impact of CEO's early-life experience on corporate employee responsibility," Asian Business & Management, Palgrave Macmillan, vol. 22(5), pages 1937-1961, November.
    7. Sana Mumtaz & Chris Rowley, 2020. "The relationship between leader–member exchange and employee outcomes: review of past themes and future potential," Management Review Quarterly, Springer, vol. 70(1), pages 165-189, February.
    8. Daniel, Carole & Gentina, Elodie & Mesmer-Magnus, Jessica, 2022. "Mindfulness buffers the deleterious effects of workaholism for work-family conflict," Social Science & Medicine, Elsevier, vol. 306(C).
    9. Kalpina Kumari & Jawad Abbas & Jinsoo Hwang & Lucian Ionel Cioca, 2022. "Does Servant Leadership Promote Emotional Intelligence and Organizational Citizenship Behavior among Employees? A Structural Analysis," Sustainability, MDPI, vol. 14(9), pages 1-18, April.
    10. Jin Lu & Mohammad Falahat & Yuen Onn Choong & Phaik Kin Cheah, 2024. "From servant leadership to organizational citizenship behavior: A theoretically grounded moderated mediation framework for Chinese private enterprises," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    11. Dimitrova, Mihaela & Chia, Sherwin Ignatius & Shaffer, Margaret A. & Tay-Lee, Cheryl, 2020. "Forgotten travelers: Adjustment and career implications of international business travel for expatriates," Journal of International Management, Elsevier, vol. 26(1).
    12. Hampson, Daniel P. & Gong, Shiyang & Xie, Yi, 2021. "How consumer confidence affects price conscious behavior: The roles of financial vulnerability and locus of control," Journal of Business Research, Elsevier, vol. 132(C), pages 693-704.
    13. Ma Ying & Naveed Ahmad Faraz & Fawad Ahmed & Ali Raza, 2020. "How Does Servant Leadership Foster Employees’ Voluntary Green Behavior? A Sequential Mediation Model," IJERPH, MDPI, vol. 17(5), pages 1-21, March.
    14. Michael J. Dorsch & Kjell Y. Törnblom & Ali Kazemi, 2017. "A Review of Resource Theories and Their Implications for Understanding Consumer Behavior," Journal of the Association for Consumer Research, University of Chicago Press, vol. 2(1), pages 5-25.
    15. Giles Hirst & Gillian Yeo & Nicole Celestine & Shen-Yang (Sonya) Lin & Alex Richardson, 2020. "It’s not just action but also about reflection: Taking stock of agency research to develop a future research agenda," Australian Journal of Management, Australian School of Business, vol. 45(3), pages 376-401, August.
    16. Zhining Wang & Shuang Ren & Doren Chadee & Yuhang Chen, 2024. "Employee Ethical Silence Under Exploitative Leadership: The Roles of Work Meaningfulness and Moral Potency," Journal of Business Ethics, Springer, vol. 190(1), pages 59-76, February.
    17. Wan Jiang & Qinxuan Gu & Thomas Li-Ping Tang, 2019. "Do Victims of Supervisor Bullying Suffer from Poor Creativity? Social Cognitive and Social Comparison Perspectives," Journal of Business Ethics, Springer, vol. 157(3), pages 865-884, July.
    18. Guangyi Xu & Jianji Zeng & Hongli Wang & Chen Qian & Xinran Gu, 2022. "How Transformational Leadership Motivates Employee Involvement: The Roles of Psychological Safety and Traditionality," SAGE Open, , vol. 12(1), pages 21582440211, February.
    19. Jianji Zeng & Guangyi Xu, 2020. "How Servant Leadership Motivates Innovative Behavior: A Moderated Mediation Model," IJERPH, MDPI, vol. 17(13), pages 1-14, July.
    20. Xia Tiantian & Zhang Zhenduo & Xiao Huan & Xiu Jing & Jia Wentong, 2021. "The Curvilinear Relationship Between Job Control and Voice: Role of Emotional Resistance to Change and Supervisor Developmental Feedback," SAGE Open, , vol. 11(2), pages 21582440211, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:154:y:2023:i:c:s014829632200813x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.