IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v154y2023ics0148296322008104.html
   My bibliography  Save this article

The adoption of remote work platforms after the Covid-19 lockdown: New approach, new evidence

Author

Listed:
  • Sahut, Jean Michel
  • Lissillour, Raphael

Abstract

With the aim of providing further insights into the driving factors influencing behavioral intentions and expectations to use remote work after the Covid-19 lockdown, this study draws on an enhanced version of the technology acceptance model to analyze the determinants and moderating factors of remote work platform use. From an analysis of quantitative data collected from questionnaires and qualitative data from interviews with employees of Chinese firms in the service sector, we conclude that post-lockdown adoption of remote work is explained by three main variables: behavioral intention, behavioral expectation and facilitating conditions, but demographic characteristics and factors related to the specific features of remote work all nevertheless moderate the relationships in our model. In addition to gender, the generational gap and behavioral tendency should be taken into consideration to improve employee acceptance rates.

Suggested Citation

  • Sahut, Jean Michel & Lissillour, Raphael, 2023. "The adoption of remote work platforms after the Covid-19 lockdown: New approach, new evidence," Journal of Business Research, Elsevier, vol. 154(C).
    • Handle: RePEc:eee:jbrese:v:154:y:2023:i:c:s0148296322008104
    DOI: 10.1016/j.jbusres.2022.113345
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296322008104
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2022.113345?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Satish Nambisan, 2017. "Digital Entrepreneurship: Toward a Digital Technology Perspective of Entrepreneurship," Entrepreneurship Theory and Practice, , vol. 41(6), pages 1029-1055, November.
    2. Kaplan, Sarah & Tripsas, Mary, 2008. "Thinking about technology: Applying a cognitive lens to technical change," Research Policy, Elsevier, vol. 37(5), pages 790-805, June.
    3. Jean-Michel Sahut & Luca Iandoli & Frédéric Teulon, 2021. "The age of digital entrepreneurship," Small Business Economics, Springer, vol. 56(3), pages 1159-1169, February.
    4. Choudrie, Jyoti & Junior, Chike-Obuekwe & McKenna, Brad & Richter, Shahper, 2018. "Understanding and conceptualising the adoption, use and diffusion of mobile banking in older adults: A research agenda and conceptual framework," Journal of Business Research, Elsevier, vol. 88(C), pages 449-465.
    5. Manuela Perez Perez, Angel Martinez Sanchez, M. Pilar de Luis Carnicer, 2003. "The management of teleworking adoption: an organisational study of feasibility perception in industrial and service companies," International Journal of Human Resources Development and Management, Inderscience Enterprises Ltd, vol. 3(3), pages 226-248.
    6. Patricia Baudier & Chantal Ammi & Matthieu Deboeuf-Rouchon, 2020. "Smart home : highly-educated students' acceptance," Post-Print hal-02292941, HAL.
    7. Kevin Daniels & David Lamond & Peter Standen, 2001. "Teleworking: Frameworks for Organizational Research," Journal of Management Studies, Wiley Blackwell, vol. 38(8), pages 1151-1185, December.
    8. Shaw, Norman & Sergueeva, Ksenia, 2019. "The non-monetary benefits of mobile commerce: Extending UTAUT2 with perceived value," International Journal of Information Management, Elsevier, vol. 45(C), pages 44-55.
    9. Baudier, Patricia & Ammi, Chantal & Deboeuf-Rouchon, Matthieu, 2020. "Smart home: Highly-educated students' acceptance," Technological Forecasting and Social Change, Elsevier, vol. 153(C).
    10. Mariani, Marcello M. & Ek Styven, Maria & Teulon, Fréderic, 2021. "Explaining the intention to use digital personal data stores: An empirical study," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    11. Xiang Zhou & Samma Faiz Rasool & Jing Yang & Muhammad Zaheer Asghar, 2021. "Exploring the Relationship between Despotic Leadership and Job Satisfaction: The Role of Self Efficacy and Leader–Member Exchange," IJERPH, MDPI, vol. 18(10), pages 1-20, May.
    12. Sarbu, Miruna, 2018. "The role of telecommuting for work-family conflict among German employees," Research in Transportation Economics, Elsevier, vol. 70(C), pages 37-51.
    13. Likoebe M. Maruping & Hillol Bala & Viswanath Venkatesh & Susan A. Brown, 2017. "Going beyond intention: Integrating behavioral expectation into the unified theory of acceptance and use of technology," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 68(3), pages 623-637, March.
    14. Mokhtarian, Patricia L. & Bagley, Michael N. & Salomon, Ilan, 1998. "The Impact of Gender, Occupation, and Presence of Children on Telecommuting Motivations and Constraints," University of California Transportation Center, Working Papers qt6792b1k7, University of California Transportation Center.
    15. Monecke, Armin & Leisch, Friedrich, 2012. "semPLS: Structural Equation Modeling Using Partial Least Squares," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 48(i03).
    16. Guillermo Gallacher & Iqbal Hossain, 2020. "Remote Work and Employment Dynamics under COVID-19: Evidence from Canada," Canadian Public Policy, University of Toronto Press, vol. 46(S1), pages 44-54, July.
    17. Mahardika, Harryadin & Thomas, Dominic & Ewing, Michael Thomas & Japutra, Arnold, 2020. "Comparing the temporal stability of behavioural expectation and behavioural intention in the prediction of consumers pro-environmental behaviour," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    18. Song, Chi-hoon & Kim, Sang Woo & Sohn, Young-woo, 2020. "Acceptance of public cloud storage services in South Korea: A multi-group analysis," International Journal of Information Management, Elsevier, vol. 51(C).
    19. Gupta, Prashant & Seetharaman, A. & Raj, John Rudolph, 2013. "The usage and adoption of cloud computing by small and medium businesses," International Journal of Information Management, Elsevier, vol. 33(5), pages 861-874.
    20. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    21. Patricia L. Mokhtarian & Michael N. Bagley & Ilan Salomon, 1998. "The impact of gender, occupation, and presence of children on telecommuting motivations and constraints," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 49(12), pages 1115-1134.
    22. Soga, Lebene Richmond & Bolade-Ogunfodun, Yemisi & Mariani, Marcello & Nasr, Rita & Laker, Benjamin, 2022. "Unmasking the other face of flexible working practices: A systematic literature review," Journal of Business Research, Elsevier, vol. 142(C), pages 648-662.
    23. Brittany Harker Martin & Rhiannon MacDonnell, 2012. "Is telework effective for organizations?," Management Research Review, Emerald Group Publishing Limited, vol. 35(7), pages 602-616, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Muhammad Farrukh Shahzad & Shuo Xu & Rimsha Baheer, 2024. "Assessing the factors influencing the intention to use information and communication technology implementation and acceptance in China’s education sector," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    2. Lavaei Adaryani, Rasool & Palouj, Mojtaba & Karbasioun, Mostafa & Asadi, Ali & Gholami, Hesamedin & Kianirad, Ali & Joodi Damirchi, Milad, 2024. "Antecedents of blockchain adoption in the poultry supply chain: An extended UTAUT model," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    3. Bullini Orlandi, Ludovico & Veglianti, Eleonora & Zardini, Alessandro & Rossignoli, Cecilia, 2024. "Enhancing employees' remote work experience: Exploring the role of organizational job resources," Technological Forecasting and Social Change, Elsevier, vol. 199(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Battisti, Enrico & Alfiero, Simona & Leonidou, Erasmia, 2022. "Remote working and digital transformation during the COVID-19 pandemic: Economic–financial impacts and psychological drivers for employees," Journal of Business Research, Elsevier, vol. 150(C), pages 38-50.
    2. Saura, Jose Ramon & Ribeiro-Soriano, Domingo & Zegarra Saldaña, Pablo, 2022. "Exploring the challenges of remote work on Twitter users' sentiments: From digital technology development to a post-pandemic era," Journal of Business Research, Elsevier, vol. 142(C), pages 242-254.
    3. Motamarri, Saradhi & Akter, Shahriar & Hossain, Md Afnan & Dwivedi, Yogesh K, 2022. "How does remote analytics empowerment capability payoff in the emerging industrial revolution?," Journal of Business Research, Elsevier, vol. 144(C), pages 1163-1174.
    4. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris, 2022. "Does remote work flexibility enhance organization performance? Moderating role of organization policy and top management support," Journal of Business Research, Elsevier, vol. 139(C), pages 1501-1512.
    5. Culot, Giovanna & Orzes, Guido & Sartor, Marco & Nassimbeni, Guido, 2020. "The future of manufacturing: A Delphi-based scenario analysis on Industry 4.0," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
    6. Laurent Taskin, 2003. "Télétravail: les mythes d'une success story. Entre autonomie et contrôle," Post-Print halshs-03511615, HAL.
    7. Wang, Guoqiang & Tan, Garry Wei-Han & Yuan, Yunpeng & Ooi, Keng-Boon & Dwivedi, Yogesh K., 2022. "Revisiting TAM2 in behavioral targeting advertising: A deep learning-based dual-stage SEM-ANN analysis," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    8. Große-Kreul, Felix, 2022. "What will drive household adoption of smart energy? Insights from a consumer acceptance study in Germany," Utilities Policy, Elsevier, vol. 75(C).
    9. Tzu-Hsin Chu & Cheng-Min Chao & Hsieh-Hsi Liu & Der-Fa Chen, 2022. "Developing an Extended Theory of UTAUT 2 Model to Explore Factors Influencing Taiwanese Consumer Adoption of Intelligent Elevators," SAGE Open, , vol. 12(4), pages 21582440221, December.
    10. Renata Walczak & Krzysztof Koszewski & Robert Olszewski & Krzysztof Ejsmont & Anikó Kálmán, 2023. "Acceptance of IoT Edge-Computing-Based Sensors in Smart Cities for Universal Design Purposes," Energies, MDPI, vol. 16(3), pages 1-22, January.
    11. Cong Cheng & Hongfang Cui, 2024. "Combining digital and legacy technologies: firm digital transformation strategies—evidence from Chinese manufacturing companies," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
    12. Francisco Olmo-García & Fernando Javier Crecente-Romero & María Teresa Val-Núñez & María Sarabia-Alegría, 2023. "Entrepreneurial activity in an environment of digital transformation: an analysis of relevant factors in the euro area," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-10, December.
    13. Queiroz, Maciel M. & Fosso Wamba, Samuel, 2019. "Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA," International Journal of Information Management, Elsevier, vol. 46(C), pages 70-82.
    14. Jiyoung Kimjeon & Per Davidsson, 2022. "External Enablers of Entrepreneurship: A Review and Agenda for Accumulation of Strategically Actionable Knowledge," Entrepreneurship Theory and Practice, , vol. 46(3), pages 643-687, May.
    15. O'Keefe, Paul & Caulfield, Brian & Brazil, William & White, Peter, 2016. "The impacts of telecommuting in Dublin," Research in Transportation Economics, Elsevier, vol. 57(C), pages 13-20.
    16. Shafiqul Islam & Mohammad Fakhrul Islam & Noor-E- Zannat, 2023. "Behavioral Intention to Use Online for Shopping in Bangladesh: A Technology Acceptance Model Analysis," SAGE Open, , vol. 13(3), pages 21582440231, September.
    17. Sufyan, Muhammad & Degbey, William Y. & Glavee-Geo, Richard & Zoogah, Baniyelme D., 2023. "Transnational digital entrepreneurship and enterprise effectiveness: A micro-foundational perspective," Journal of Business Research, Elsevier, vol. 160(C).
    18. Thomas de Graaff & Piet Rietveld, 2004. "ICT and Substitution Between Out-of-Home and at-Home Work: The Importance of Timing," Environment and Planning A, , vol. 36(5), pages 879-896, May.
    19. Rini Rachmawati & Ulfah Choirunnisa & Zat Ayuningsih Pambagyo & Yosi Atikah Syarafina & Rizki Adriadi Ghiffari, 2021. "Work from Home and the Use of ICT during the COVID-19 Pandemic in Indonesia and Its Impact on Cities in the Future," Sustainability, MDPI, vol. 13(12), pages 1-17, June.
    20. Pal, Debajyoti & Zhang, Xiangmin & Siyal, Saeed, 2021. "Prohibitive factors to the acceptance of Internet of Things (IoT) technology in society: A smart-home context using a resistive modelling approach," Technology in Society, Elsevier, vol. 66(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:154:y:2023:i:c:s0148296322008104. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.