IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v146y2022icp325-337.html
   My bibliography  Save this article

In search of the Holy Grail in global virtual teams: The mediating role of satisfaction on performance outcomes

Author

Listed:
  • Gilli, Katharina
  • Veglio, Valerio
  • Gunkel, Marjaana
  • Taras, Vas

Abstract

Although the satisfaction–performance relationship has been well-established in the context of traditional face-to-face teams, prior research has largely overlooked the context of global virtual teams (GVTs). As the COVID-19 pandemic has given virtual teams a further boost and increased their relevance, it is unclear whether findings based on traditional teams are generalizable to GVTs. Our multilevel analysis, based on a sample of 2,756 participants working in 689 teams, examines the relationship between satisfaction and both individual and team performance in GVTs. Our results show that increased individual satisfaction with the team’s effort and performance is negatively associated with individual performance in GVTs. In contrast, average satisfaction within the team leads to higher team and individual performance. The results show that satisfaction positively mediates the effects of team motivation and technical expertise, and negatively mediates the effect of conflict and individual and team performance. Our study contributes to the “Holy Grail”-literature by extending the satisfaction–performance relationship to the contemporary setting of GVTs and enriches the current literature by examining the mechanisms contributing to high individual performance in GVTs.

Suggested Citation

  • Gilli, Katharina & Veglio, Valerio & Gunkel, Marjaana & Taras, Vas, 2022. "In search of the Holy Grail in global virtual teams: The mediating role of satisfaction on performance outcomes," Journal of Business Research, Elsevier, vol. 146(C), pages 325-337.
    • Handle: RePEc:eee:jbrese:v:146:y:2022:i:c:p:325-337
    DOI: 10.1016/j.jbusres.2022.03.056
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296322002934
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2022.03.056?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Taras, Vas & Baack, Daniel & Caprar, Dan & Dow, Douglas & Froese, Fabian & Jimenez, Alfredo & Magnusson, Peter, 2019. "Diverse effects of diversity: Disaggregating effects of diversity in global virtual teams," Journal of International Management, Elsevier, vol. 25(4).
    2. Vahtera, Pekka & Buckley, Peter & Aliyev, Murod, 2017. "Affective conflict and identification of knowledge sources in MNE teams," International Business Review, Elsevier, vol. 26(5), pages 881-895.
    3. Martha L. Maznevski & Katherine M. Chudoba, 2000. "Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness," Organization Science, INFORMS, vol. 11(5), pages 473-492, October.
    4. Ale Ebrahim, Nader & Ahmed, Shamsuddin & Taha, Zahari, 2008. "Virtual teams: A literature review," MPRA Paper 27001, University Library of Munich, Germany, revised Jan 2009.
    5. Bengt Holmstrom, 1982. "Moral Hazard in Teams," Bell Journal of Economics, The RAND Corporation, vol. 13(2), pages 324-340, Autumn.
    6. Lionel P. Robert & Sangseok You, 2018. "Are you satisfied yet? Shared leadership, individual trust, autonomy, and satisfaction in virtual teams," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 69(4), pages 503-513, April.
    7. Szymanski, Mike & Fitzsimmons, Stacey R. & Danis, Wade M., 2019. "Multicultural managers and competitive advantage: Evidence from elite football teams," International Business Review, Elsevier, vol. 28(2), pages 305-315.
    8. Sirkka L. Jarvenpaa & Dorothy E. Leidner, 1999. "Communication and Trust in Global Virtual Teams," Organization Science, INFORMS, vol. 10(6), pages 791-815, December.
    9. Dasí, Àngels & Pedersen, Torben & Gooderham, Paul N. & Elter, Frank & Hildrum, Jarle, 2017. "The effect of organizational separation on individuals’ knowledge sharing in MNCs," Journal of World Business, Elsevier, vol. 52(3), pages 431-446.
    10. Daniel Bello & Kwok Leung & Lee Radebaugh & Rosalie L Tung & Arjen van Witteloostuijn, 2009. "From the Editors: Student samples in international business research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 40(3), pages 361-364, April.
    11. Nader Ale Ebrahim & Shamsuddin Ahmed & Zahari Taha, 2009. "Virtual R & D teams in small and medium enterprises: A literature review," Post-Print hal-00593358, HAL.
    12. Van Ryssen, Stefaan & Godar, Susan Hayes, 2000. "Going international without going international: multinational virtual teams," Journal of International Management, Elsevier, vol. 6(1), pages 49-60.
    13. Günter K Stahl & Martha L Maznevski & Andreas Voigt & Karsten Jonsen, 2010. "Unraveling the effects of cultural diversity in teams: A meta-analysis of research on multicultural work groups," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 41(4), pages 690-709, May.
    14. Raushan Gross, 2018. "Connecting the Links Between Leadership Styles and Virtual Team Effectiveness," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 26(02), pages 185-205, June.
    15. Kayworth, Timothy & Leidner, Dorothy, 2000. "The global virtual manager: a prescription for success," European Management Journal, Elsevier, vol. 18(2), pages 183-194, April.
    16. Jolene Galegher & Robert E. Kraut, 1994. "Computer-Mediated Communication for Intellectual Teamwork: An Experiment in Group Writing," Information Systems Research, INFORMS, vol. 5(2), pages 110-138, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Davaei, Mahboobeh & Gunkel, Marjaana & Veglio, Valerio & Taras, Vas, 2022. "The influence of cultural intelligence and emotional intelligence on conflict occurrence and performance in global virtual teams," Journal of International Management, Elsevier, vol. 28(4).
    2. Ambos, Tina C. & Ambos, Björn & Eich, Katharina J. & Puck, Jonas, 2016. "Imbalance and Isolation: How Team Configurations Affect Global Knowledge Sharing," Journal of International Management, Elsevier, vol. 22(4), pages 316-332.
    3. Taras, Vas & Baack, Daniel & Caprar, Dan & Dow, Douglas & Froese, Fabian & Jimenez, Alfredo & Magnusson, Peter, 2019. "Diverse effects of diversity: Disaggregating effects of diversity in global virtual teams," Journal of International Management, Elsevier, vol. 25(4).
    4. Ale Ebrahim, Nader & Ahmed Shamsuddin & Abdul Rashid, Salwa Hanim & Taha, Zahari, 2012. "Effective Virtual Teams for New Product Development," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 7(21), pages 1971-1985.
    5. Sylvaine Castellano & Philippe Davidson & Insaf Khelladi, 2017. "Creativity techniques to enhance knowledge transfer within global virtual teams in the context of knowledge-intensive enterprises," The Journal of Technology Transfer, Springer, vol. 42(2), pages 253-266, April.
    6. Jimenez, Alfredo & Boehe, Dirk M. & Taras, Vasyl & Caprar, Dan V., 2017. "Working Across Boundaries: Current and Future Perspectives on Global Virtual Teams," Journal of International Management, Elsevier, vol. 23(4), pages 341-349.
    7. Vuchkovski, Davor & Zalaznik, Maja & Mitręga, Maciej & Pfajfar, Gregor, 2023. "A look at the future of work: The digital transformation of teams from conventional to virtual," Journal of Business Research, Elsevier, vol. 163(C).
    8. Presbitero, Alfred, 2021. "Communication accommodation within global virtual team: The influence of cultural intelligence and the impact on interpersonal process effectiveness," Journal of International Management, Elsevier, vol. 27(1).
    9. Mehmet A. Orhan, 2017. "The Evolution of the Virtuality Phenomenon in Organizations: A Critical Literature Review," Entrepreneurial Business and Economics Review, Centre for Strategic and International Entrepreneurship at the Cracow University of Economics., vol. 5(4), pages 171-188.
    10. Vahtera, Pekka & Buckley, Peter & Aliyev, Murod, 2017. "Affective conflict and identification of knowledge sources in MNE teams," International Business Review, Elsevier, vol. 26(5), pages 881-895.
    11. Klitmøller, Anders & Lauring, Jakob, 2013. "When global virtual teams share knowledge: Media richness, cultural difference and language commonality," Journal of World Business, Elsevier, vol. 48(3), pages 398-406.
    12. A. Bartel-Radic & J.C Moos & S. Long, 2015. "Cross-cultural management learning through innovative pedagogy: an exploratory study of globally distributed student teams," Post-Print halshs-01321719, HAL.
    13. Hill, N. Sharon & Bartol, Kathryn M. & Tesluk, Paul E. & Langa, Gosia A., 2009. "Organizational context and face-to-face interaction: Influences on the development of trust and collaborative behaviors in computer-mediated groups," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(2), pages 187-201, March.
    14. Glikson, Ella & Erez, Miriam, 2020. "The emergence of a communication climate in global virtual teams," Journal of World Business, Elsevier, vol. 55(6).
    15. Günter K Stahl & Martha L Maznevski, 2021. "Unraveling the effects of cultural diversity in teams: A retrospective of research on multicultural work groups and an agenda for future research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 52(1), pages 4-22, February.
    16. Şahin, Faruk & Taras, Vas & Çetin, Fatih & Tavoletti, Ernesto & Askun, Duysal & Florea, Liviu, 2024. "A configurational approach for analyzing cultural values and performance in Global Virtual Teams," International Business Review, Elsevier, vol. 33(1).
    17. Zakaria, Norhayati & Mohd Yusof, Shafiz Affendi, 2020. "Crossing Cultural Boundaries Using the Internet: Toward Building a Model of Swift Trust Formation in Global Virtual Teams," Journal of International Management, Elsevier, vol. 26(1).
    18. Raab, Katharina J. & Ambos, Björn & Tallman, Stephen, 2014. "Strong or invisible hands? – Managerial involvement in the knowledge sharing process of globally dispersed knowledge groups," Journal of World Business, Elsevier, vol. 49(1), pages 32-41.
    19. Tavoletti, Ernesto & Bernhard, Theresa & Dong, Longzhu & Taras, Vas, 2023. "Peer performance evaluations in global virtual teams: A longitudinal analysis of surface- and deep-level attributes," Journal of International Management, Elsevier, vol. 29(3).
    20. Castellani, Davide & Perri, Alessandra & Scalera, Vittoria G., 2022. "Knowledge integration in multinational enterprises: The role of inventors crossing national and organizational boundaries," Journal of World Business, Elsevier, vol. 57(3).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:146:y:2022:i:c:p:325-337. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.