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Transformative Quality in Higher Education Institutions (HEIs): Conceptualisation, scale development and validation

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  • Gill, Seerat Kaur
  • Dhir, Amandeep
  • Singh, Gurparkash
  • Vrontis, Demetris

Abstract

With the increasing post-massification of higher education institutions (HEIs), access-providing business schools (vs elite educational institutions) continue to rank at the bottom in terms of quality. This study defines and develops a measure of quality in the context of access-providing business schools in a developing country. Access-providing private business schools face competing challenges of balancing inclusiveness and access with excellence and quality. Pursuing inclusiveness and access alongside excellence and quality seems a utopian ideal. However, this study propounds transformative quality as key for addressing these conflicting issues, which have long impacted post-massification and continue to have a grave effect post-pandemic. We propose a five-factor, 27-item scale of transformative quality (TRFQ). We validated the proposed scale through three studies exploring the perspectives of front-line faculty members representing 25 business schools from 10 major cities in India. The study results indicate that TRFQ comprises five dimensions such as critical confidence, problem-solving skills for approach-avoidance, overall awareness, overcoming prejudices and skillfulness. The role of TRFQ in future research has implications and recommendations for institutional management in business schools and for policymakers.

Suggested Citation

  • Gill, Seerat Kaur & Dhir, Amandeep & Singh, Gurparkash & Vrontis, Demetris, 2022. "Transformative Quality in Higher Education Institutions (HEIs): Conceptualisation, scale development and validation," Journal of Business Research, Elsevier, vol. 138(C), pages 275-286.
    • Handle: RePEc:eee:jbrese:v:138:y:2022:i:c:p:275-286
    DOI: 10.1016/j.jbusres.2021.09.029
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