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Minimizing the effects of defensive routines on knowledge hiding though unlearning

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  • Cegarra-Navarro, Juan-Gabriel
  • Wensley, Anthony
  • Batistic, Sasa
  • Evans, Max
  • Para, Clara Cubillas

Abstract

Knowledge hiding is an activity that often comes naturally to humans. When we are children, our parents hide certain information to protect us. As we age, we learn to develop defensive routines to protect ourselves and our weaknesses through knowledge hiding. In this study, intentional unlearning are assemblages of knowledge structures that individuals engage in to put aside certain number defensive routines and thus minimize their effects on hiding or misapplication of knowledge. This study analyses the applicability of an unlearning model focused on the effects of defensive routines on knowledge hiding. The empirical research is conducted with 122 airline travelers using two surveys (one in Spanish and the other in English). Since the travelers flew during the pandemic, they would have experienced first-hand the presence of defensive routines in the face of the new sanitary and safety measures. Data is analyzed using SmartPLS 3 for Windows. The results suggest that intentional unlearning is negatively related to defensive routines and furthermore that these routines are positively related to knowledge hiding. The results stand to improve the quality of service within airports and are beneficial for organizations undergoing change initiatives.

Suggested Citation

  • Cegarra-Navarro, Juan-Gabriel & Wensley, Anthony & Batistic, Sasa & Evans, Max & Para, Clara Cubillas, 2021. "Minimizing the effects of defensive routines on knowledge hiding though unlearning," Journal of Business Research, Elsevier, vol. 137(C), pages 58-68.
    • Handle: RePEc:eee:jbrese:v:137:y:2021:i:c:p:58-68
    DOI: 10.1016/j.jbusres.2021.08.021
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    1. Batistič, Saša & Poell, Rob F., 2022. "Do HR systems and relational climates affect knowledge hiding? An experiment and two-source multi-level study," Journal of Business Research, Elsevier, vol. 147(C), pages 82-96.
    2. Najam ul zia & Ladislav Burita & Yumei Yang, 2023. "Inter-organizational social capital of firms in developing economies and industry 4.0 readiness: the role of innovative capability and absorptive capacity," Review of Managerial Science, Springer, vol. 17(2), pages 661-682, February.
    3. Cubillas-Para, Clara & Cegarra-Navarro, Juan Gabriel & Vătămănescu, Elena-Mădălina, 2024. "Gliding from regenerative unlearning toward digital transformation via collaboration with customers and organisational agility," Journal of Business Research, Elsevier, vol. 177(C).
    4. Pangarkar, Aniruddha & Patel, Jayesh & Kumar, Sampath K., 2023. "Drivers of eWOM engagement on social media for luxury consumers: Analysis, implications, and future research directions," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).

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