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Individualizing gamified systems: The role of trait competitiveness and leaderboard design

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  • Höllig, Christoph E.
  • Tumasjan, Andranik
  • Welpe, Isabell M.

Abstract

The success of gamified systems depends on how user characteristics and behavior interact with system design. Prior research, however, has largely neglected this user-system interaction, thus limiting our understanding of gamification design. To addresses this limitation in the current literature, we investigate how users' trait competitiveness is related to the usage intention of a competitive gamified system. Based on our theoretical model, we hypothesize and test both direct and indirect effects (through perceived enjoyment), as well as whether and how system design moderates the effects of trait competitiveness. Results from structural equation modeling demonstrate an indirect-only mediated relationship between trait competitiveness and usage intention through perceived enjoyment. Moreover, we show evidence, that this mediated relationship interacts with system design, such that the relationship is strengthened when a team-based vs. a player-based leaderboard is employed. Our findings show the importance of designing gamified systems that provide appropriate user-system fit.

Suggested Citation

  • Höllig, Christoph E. & Tumasjan, Andranik & Welpe, Isabell M., 2020. "Individualizing gamified systems: The role of trait competitiveness and leaderboard design," Journal of Business Research, Elsevier, vol. 106(C), pages 288-303.
    • Handle: RePEc:eee:jbrese:v:106:y:2020:i:c:p:288-303
    DOI: 10.1016/j.jbusres.2018.10.046
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    1. Dzandu, Michael D. & Hanu, Charles & Amegbe, Hayford, 2022. "Gamification of mobile money payment for generating customer value in emerging economies: The social impact theory perspective," Technological Forecasting and Social Change, Elsevier, vol. 185(C).
    2. Hammedi, Wafa & Leclercq, Thomas & Poncin, Ingrid & Alkire (Née Nasr), Linda, 2021. "Uncovering the dark side of gamification at work: Impacts on engagement and well-being," Journal of Business Research, Elsevier, vol. 122(C), pages 256-269.
    3. Bitrián, Paula & Buil, Isabel & Catalán, Sara, 2021. "Enhancing user engagement: The role of gamification in mobile apps," Journal of Business Research, Elsevier, vol. 132(C), pages 170-185.
    4. Park, Jihye & Li, Wenhan, 2023. "“I got it FIRST†: Antecedents of competitive consumption of a new product," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).

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