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Customer-oriented optimization of the airplane boarding process

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  • Wittmann, Jürgen

Abstract

Commercial airlines are exposed to a highly competitive international market environment. Cost has to be reduced and efficiency has to be increased constantly. At the same time, customer satisfaction needs to be increased. Otherwise, the airline in question would face loss of market share. One area of improvement is the airplane boarding process, which has been subject to many simulation-based research projects resulting in significant reduction of boarding time. However, those models neglected the customer's wishes regarding sitting or boarding in groups. Using a simulation approach, this paper presents a model for a reduction of boarding time with consideration of customers' expectations. The achieved boarding times are found to be higher than previously reported minimum times, but show a boarding time reduction in comparison with conventional boarding strategies.

Suggested Citation

  • Wittmann, Jürgen, 2019. "Customer-oriented optimization of the airplane boarding process," Journal of Air Transport Management, Elsevier, vol. 76(C), pages 31-39.
    • Handle: RePEc:eee:jaitra:v:76:y:2019:i:c:p:31-39
    DOI: 10.1016/j.jairtraman.2019.02.002
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    13. Qiang, Sheng-Jie & Jia, Bin & Xie, Dong-Fan & Gao, Zi-You, 2014. "Reducing airplane boarding time by accounting for passengers' individual properties: A simulation based on cellular automaton," Journal of Air Transport Management, Elsevier, vol. 40(C), pages 42-47.
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    Citations

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    Cited by:

    1. Seungju Nam & Hyun Cheol Lee, 2019. "A Text Analytics-Based Importance Performance Analysis and Its Application to Airline Service," Sustainability, MDPI, vol. 11(21), pages 1-24, November.
    2. Michael Schultz & Jörg Fuchte, 2020. "Evaluation of Aircraft Boarding Scenarios Considering Reduced Transmissions Risks," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
    3. Salari, Mostafa & Milne, R. John & Delcea, Camelia & Kattan, Lina & Cotfas, Liviu-Adrian, 2020. "Social distancing in airplane seat assignments," Journal of Air Transport Management, Elsevier, vol. 89(C).
    4. Schultz, Michael & Soolaki, Majid & Salari, Mostafa & Bakhshian, Elnaz, 2023. "A combined optimization–simulation approach for modified outside-in boarding under COVID-19 regulations including limited baggage compartment capacities," Journal of Air Transport Management, Elsevier, vol. 106(C).
    5. Fabrin, Bruna H.P. & Ferrari, Denise B. & Arraut, Eduardo M. & Neumann, Simone, 2024. "Towards balancing efficiency and customer satisfaction in airplane boarding: An agent-based approach," Operations Research Perspectives, Elsevier, vol. 12(C).
    6. Zeineddine, Hassan, 2021. "Reducing the effect of passengers’ non-compliance with aircraft boarding rules," Journal of Air Transport Management, Elsevier, vol. 92(C).
    7. Schultz, Michael & Evler, Jan & Asadi, Ehsan & Preis, Henning & Fricke, Hartmut & Wu, Cheng-Lung, 2020. "Future aircraft turnaround operations considering post-pandemic requirements," Journal of Air Transport Management, Elsevier, vol. 89(C).

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