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A qualitative study of outsourced aeronautical maintenance: The case of Brazilian organizations

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  • Machado, Marcio Cardoso
  • Gomes Eller Araújo, Michelle Aparecida
  • Soto Urbina, Ligia Maria
  • Macau, Flavio Romero

Abstract

The outsourcing of aeronautical maintenance has been criticized for the quality of services offered. According to the literature, airlines have contracted repair stations to perform maintenance activities on their aircraft or parts when attempting to optimize resources (time, facilities, personnel, money). The attempt to reduce costs in maintenance activities and regulatory deficiencies can lead to maintenance management practices that could threaten equipment airworthiness. Therefore, the aim of this research was to evaluate whether outsourced aeronautical maintenance is aligned to common industrial maintenance management practices. To achieve this goal, qualitative exploratory research was conducted on Brazilian repair stations. For data collection, a questionnaire was developed based on seven factors related to aircraft maintenance. The data revealed that a mismatch exists between the best maintenance management practices and expected repair station performance.

Suggested Citation

  • Machado, Marcio Cardoso & Gomes Eller Araújo, Michelle Aparecida & Soto Urbina, Ligia Maria & Macau, Flavio Romero, 2016. "A qualitative study of outsourced aeronautical maintenance: The case of Brazilian organizations," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 176-184.
    • Handle: RePEc:eee:jaitra:v:55:y:2016:i:c:p:176-184
    DOI: 10.1016/j.jairtraman.2016.04.013
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    References listed on IDEAS

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    Cited by:

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    2. Nam, Seungju & Song, Woon-Kyung & Yoon, Heekweon, 2023. "An maintenance, repair, and overhaul (MRO) safety oversight system analysis: A case in Korea," Journal of Air Transport Management, Elsevier, vol. 107(C).

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