Financial performance and customer service: An examination using activity-based costing of 38 international airlines
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DOI: 10.1016/j.jairtraman.2011.12.002
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References listed on IDEAS
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Cited by:
- Nabil Bashir Al-Halabi & Yazan Mjahed Al-Mnadheh, 2017. "The Impact of Applying Time Driven Activity-Based Costing on Improving the Efficiency of Performance in Jordanian Industrial Corporations: A Survey Study," International Journal of Economics and Finance, Canadian Center of Science and Education, vol. 9(12), pages 24-31, December.
- Nabil Bashir Al-Halabi & Omar Fareed Shaqqour, 2018. "The Effect of Activity-Based Costing (ABC) on Managing the Efficiency of Performance in Jordanian Manufacturing Corporations – An Analytical Study," Accounting and Finance Research, Sciedu Press, vol. 7(1), pages 262-262, February.
- Chong Wu & Xin Wang & Xinying Zhang & Yongli Li & Brad O'Brien, 2013. "Chinese airline competitiveness evaluation based on extended binary relative evaluation(BRE) model," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 14(sup1), pages 227-256, June.
- Niu, Shih-Yuan & Liu, Chiung-Lin & Chang, Chih-Ching & Ye, Kung-Don, 2016. "What are passenger perspectives regarding airlines' environmental protection? An empirical investigation in Taiwan," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 84-91.
- Mahabubur Rahman & Anisur Faroque & Georgia Sakka & Zafar Ahmed, 2022. "The impact of negative customer engagement on market-based assets and financial performance," Post-Print hal-03545814, HAL.
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Keywords
Financial performance of airlines; Airline customer service; Activity-based costing for airlines;All these keywords.
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