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Measuring Efficiency by Product Group: Integrating DEA with Activity-Based Accounting in a Large Mideast Bank

Author

Listed:
  • Jeffrey Kantor

    (Graduate School of Business Administration, Bar-Ilan University, Ramat Gan 52900, Israel)

  • Shlomo Maital

    (Davidson Faculty of Industrial Engineering and Management, Technion-Israel Institute of Technology, Haifa 32000, Israel)

Abstract

We built a method for measuring product-specific inefficiency in bank branches to facilitate precise measurement of waste and identify its causes. Our method combines and integrates two separate, widely used models for measuring costs and efficiency performance: activity-based cost accounting (ABC) and data envelopment analysis (DEA). The resulting method for activity-based management provides managers with detailed quantitative performance benchmarks for the specific business activities of their firms or divisions. We used an integrated model to create a branch profile of a large 250-branch Mideast bank that measures inefficiency separately for customer services and transactions.

Suggested Citation

  • Jeffrey Kantor & Shlomo Maital, 1999. "Measuring Efficiency by Product Group: Integrating DEA with Activity-Based Accounting in a Large Mideast Bank," Interfaces, INFORMS, vol. 29(3), pages 27-36, June.
    • Handle: RePEc:inm:orinte:v:29:y:1999:i:3:p:27-36
    DOI: 10.1287/inte.29.3.27
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    References listed on IDEAS

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    1. Piyu Yue, 1992. "Data envelopment analysis and commercial bank performance: a primer with applications to Missouri banks," Review, Federal Reserve Bank of St. Louis, issue Jan, pages 31-45.
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    Cited by:

    1. Wen-Min Lu & Qian Long Kweh & Chung-Wei Wang, 2021. "Integration and application of rough sets and data envelopment analysis for assessments of the investment trusts industry," Annals of Operations Research, Springer, vol. 296(1), pages 163-194, January.
    2. Lin, Wen-Cheng, 2012. "Financial performance and customer service: An examination using activity-based costing of 38 international airlines," Journal of Air Transport Management, Elsevier, vol. 19(C), pages 13-15.
    3. Kristiaan Kerstens & Bouye Ahmed Moulaye Hachem & Ignace Van de Woestyne & Niels Vestergaard, 2008. "Optimal Capacity Utilization and Reallocation in a German Bank Branch Network: Exploring Some Strategic Scenarios," Working Papers 2008-ECO-19, IESEG School of Management.
    4. Paradi, Joseph C. & Schaffnit, Claire, 2004. "Commercial branch performance evaluation and results communication in a Canadian bank--a DEA application," European Journal of Operational Research, Elsevier, vol. 156(3), pages 719-735, August.
    5. Jesús Pastor & C. Lovell & Henry Tulkens, 2006. "Evaluating the financial performance of bank branches," Annals of Operations Research, Springer, vol. 145(1), pages 321-337, July.
    6. Fethi, Meryem Duygun & Pasiouras, Fotios, 2010. "Assessing bank efficiency and performance with operational research and artificial intelligence techniques: A survey," European Journal of Operational Research, Elsevier, vol. 204(2), pages 189-198, July.
    7. Paradi, Joseph C. & Rouatt, Stephen & Zhu, Haiyan, 2011. "Two-stage evaluation of bank branch efficiency using data envelopment analysis," Omega, Elsevier, vol. 39(1), pages 99-109, January.
    8. Dejene Mamo Bekana (MBA) & Asres Abitie (MBA), 2012. "Evaluation Of Financial Performance Of Banking Enterprises; The Case Of Construction And Business Bank Of Ethiopia," Revista Tinerilor Economisti (The Young Economists Journal), University of Craiova, Faculty of Economics and Business Administration, vol. 1(18), pages 82-102, April.
    9. Gustavo Ferro & Daniel Lema & Francisco Schiffrer, 2019. "Bank branches efficiency under management and regulatory constraints," Estudios Gerenciales, Universidad Icesi, vol. 35(151), pages 122-134, June.
    10. Nurhan Davutyan & Lerzan Kavut, 2005. "An application of data envelopment analysis to the evaluation of audit risk: a reinterpretation," Abacus, Accounting Foundation, University of Sydney, vol. 41(3), pages 290-306, October.
    11. Lu, Wen-Min & Liu, John S. & Kweh, Qian Long & Wang, Chung-Wei, 2016. "Exploring the benchmarks of the Taiwanese investment trust corporations: Management and investment efficiency perspectives," European Journal of Operational Research, Elsevier, vol. 248(2), pages 607-618.
    12. Paradi, Joseph C. & Zhu, Haiyan, 2013. "A survey on bank branch efficiency and performance research with data envelopment analysis," Omega, Elsevier, vol. 41(1), pages 61-79.

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