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Airline alliance service quality performance—An analysis of US and EU member airlines

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  • Tiernan, Siobhan
  • Rhoades, Dawna
  • Waguespack, Blaise

Abstract

With the onset of extended open sky policies, incumbent airline alliances on long-haul routes are set to face stiff competition from emerging low-cost carriers. The question considered here is whether this market will succumb to the low-cost model or will quality of service provide adequate levels of differentiation to sustain competition. The paper analyses the service quality of EU and US members of the main airline alliances.

Suggested Citation

  • Tiernan, Siobhan & Rhoades, Dawna & Waguespack, Blaise, 2008. "Airline alliance service quality performance—An analysis of US and EU member airlines," Journal of Air Transport Management, Elsevier, vol. 14(2), pages 99-102.
    • Handle: RePEc:eee:jaitra:v:14:y:2008:i:2:p:99-102
    DOI: 10.1016/j.jairtraman.2008.02.003
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    References listed on IDEAS

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    1. Eero Vaara & Birgit Kleymann & Hannu Seristö, 2004. "Strategies as Discursive Constructions: The Case of Airline Alliances," Journal of Management Studies, Wiley Blackwell, vol. 41(1), pages 1-35, January.
    2. Weber, Karin & Sparks, Beverley, 2004. "Consumer attributions and behavioral responses to service failures in strategic airline alliance settings," Journal of Air Transport Management, Elsevier, vol. 10(5), pages 361-367.
    3. N/A, 2007. "Economic Overview," National Institute Economic Review, National Institute of Economic and Social Research, vol. 200(1), pages 2-3, April.
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    Citations

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    Cited by:

    1. Min, Hokey & Joo, Seong-Jong, 2016. "A comparative performance analysis of airline strategic alliances using data envelopment analysis," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 99-110.
    2. Yimga, Jules O., 2017. "Airline code-sharing and its effects on on-time performance," Journal of Air Transport Management, Elsevier, vol. 58(C), pages 76-90.
    3. Gang-Hoon Seo & Munehiko Itoh, 2020. "Perceptions of Customers as Sustained Competitive Advantages of Global Marketing Airline Alliances: A Hybrid Text Mining Approach," Sustainability, MDPI, vol. 12(15), pages 1-15, August.
    4. Yimga, Jules, 2022. "Code-sharing agreements and path quality in the US airline industry," Transport Policy, Elsevier, vol. 116(C), pages 369-385.
    5. Wang, Stephen W. & Hsu, Maxwell K., 2016. "Airline co-branded credit cards—An application of the theory of planned behavior," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 245-254.
    6. Jeeradist, Thongchai & Thawesaengskulthai, Natcha & Sangsuwan, Thanawan, 2016. "Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 131-139.
    7. Seo Gang-Hoon, 2020. "A Content Analysis of International Airline Alliances Mission Statements," Business Systems Research, Sciendo, vol. 11(1), pages 89-105, March.
    8. Yimga, Jules, 2018. "Domestic code-sharing agreements and on-time performance: Evidence from the US airline industry," Transport Policy, Elsevier, vol. 71(C), pages 14-27.
    9. Chen, I-Shuo, 2016. "A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: A study based on the Taiwanese airline industry," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 7-18.
    10. Narangajavana, Yeamduan & Garrigos-Simon, Fernando J. & García, Javier Sanchez & Forgas-Coll, Santiago, 2014. "Prices, prices and prices: A study in the airline sector," Tourism Management, Elsevier, vol. 41(C), pages 28-42.
    11. Chiuling Lu & Ann Yang & Jui-Feng Huang, 2015. "Bankruptcy predictions for U.S. air carrier operations: a study of financial data," Journal of Economics and Finance, Springer;Academy of Economics and Finance, vol. 39(3), pages 574-589, July.
    12. Yimga, Jules, 2017. "Airline on-time performance and its effects on consumer choice behavior," Research in Transportation Economics, Elsevier, vol. 66(C), pages 12-25.
    13. Bogdan AVRAM, 2017. "The Hybrid Airline Model. Generating Quality for Passengers," Expert Journal of Business and Management, Sprint Investify, vol. 5(2), pages 149-154.

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