IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v37y2017i6p566-575.html
   My bibliography  Save this article

A pragmatic approach to managing enterprise IT infrastructures in the era of consumerization and individualization of IT

Author

Listed:
  • Jarrahi, Mohammad Hossein
  • Crowston, Kevin
  • Bondar, Kateryna
  • Katzy, Bernhard

Abstract

Historically, organizations owned and controlled the information technologies (IT) their employees used: telephone, inter-office memos, mainframes and timesharing systems. Today, employees often want to use their own IT: not only personal smart phones and tablets, but also Twitter and Google Docs. This new trend can diversify and extend enterprise IT infrastructure, but leaves organizations struggling with technology uses that they cannot control. With the emergence of new technological paradigms in consumer markets and organizations, the management of IT infrastructure requires a more pragmatic and holistic approach that goes beyond simple technological considerations. In this paper, we present a three-part framework—technology, people and practice—that helps managers understand and mitigate these tensions. Drawing on two empirical studies of European executives and consultants form multiple management consulting firms, the paper further outlines changes taking place along the three aspects of the framework. It concludes by discussing three distinct approaches to the management of organizational IT infrastructure (passive, reactive, and pragmatic), and by offering greater insight regarding a pragmatic approach.

Suggested Citation

  • Jarrahi, Mohammad Hossein & Crowston, Kevin & Bondar, Kateryna & Katzy, Bernhard, 2017. "A pragmatic approach to managing enterprise IT infrastructures in the era of consumerization and individualization of IT," International Journal of Information Management, Elsevier, vol. 37(6), pages 566-575.
  • Handle: RePEc:eee:ininma:v:37:y:2017:i:6:p:566-575
    DOI: 10.1016/j.ijinfomgt.2017.05.016
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401217302980
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.ijinfomgt.2017.05.016?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. David Tilson & Kalle Lyytinen & Carsten Sørensen, 2010. "Research Commentary ---Digital Infrastructures: The Missing IS Research Agenda," Information Systems Research, INFORMS, vol. 21(4), pages 748-759, December.
    2. Aurélie Leclercq - Vandelannoitte, 2015. "Managing BYOD: how do organizations incorporate user-driven IT innovations?," Post-Print hal-01744721, HAL.
    3. Aurélie Leclercq-Vandelannoitte, 2015. "Managing BYOD : how do organizations incorporate user-driven IT innovations ?," Post-Print hal-01563048, HAL.
    4. Aurelie Leclercq-Vandelannoitte, 2015. "Leaving employees to their own devices: new practices in the workplace," Post-Print hal-02998112, HAL.
    5. Wanda J. Orlikowski, 2000. "Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations," Organization Science, INFORMS, vol. 11(4), pages 404-428, August.
    6. Mohammad Hossein Jarrahi & Steve Sawyer, 2015. "Theorizing on the take-up of social technologies, organizational policies and norms, and consultants' knowledge-sharing practices," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 66(1), pages 162-179, January.
    7. Shahper Vodanovich & David Sundaram & Michael Myers, 2010. "Research Commentary ---Digital Natives and Ubiquitous Information Systems," Information Systems Research, INFORMS, vol. 21(4), pages 711-723, December.
    8. Abdinnour-Helm, Sue & Lengnick-Hall, Mark L. & Lengnick-Hall, Cynthia A., 2003. "Pre-implementation attitudes and organizational readiness for implementing an Enterprise Resource Planning system," European Journal of Operational Research, Elsevier, vol. 146(2), pages 258-273, April.
    9. Melissa Mazmanian & Wanda J. Orlikowski & JoAnne Yates, 2013. "The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals," Organization Science, INFORMS, vol. 24(5), pages 1337-1357, October.
    10. Raymond F. Zammuto & Terri L. Griffith & Ann Majchrzak & Deborah J. Dougherty & Samer Faraj, 2007. "Information Technology and the Changing Fabric of Organization," Organization Science, INFORMS, vol. 18(5), pages 749-762, October.
    11. Qian Wang & Michael Myers & David Sundaram, 2013. "Digital Natives and Digital Immigrants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 5(6), pages 409-419, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Baillette, Paméla & Barlette, Yves & Leclercq-Vandelannoitte, Aurélie, 2018. "Bring your own device in organizations: Extending the reversed IT adoption logic to security paradoxes for CEOs and end users," International Journal of Information Management, Elsevier, vol. 43(C), pages 76-84.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Baillette, Paméla & Barlette, Yves & Leclercq-Vandelannoitte, Aurélie, 2018. "Bring your own device in organizations: Extending the reversed IT adoption logic to security paradoxes for CEOs and end users," International Journal of Information Management, Elsevier, vol. 43(C), pages 76-84.
    2. M. Lynne Markus & Frantz Rowe, 2018. "Is IT changing the world?," Post-Print hal-03716243, HAL.
    3. Dittes, Sven & Richter, Shahper & Richter, Alexander & Smolnik, Stefan, 2019. "Toward the workplace of the future: How organizations can facilitate digital work," Business Horizons, Elsevier, vol. 62(5), pages 649-661.
    4. Paula Jarzabkowski & Sarah Kaplan, 2015. "Strategy tools-in-use: A framework for understanding “technologies of rationality” in practice," Strategic Management Journal, Wiley Blackwell, vol. 36(4), pages 537-558, April.
    5. Armanda Cetrulo & Dario Guarascio & Maria Enrica Virgillito, 2020. "Anatomy of the Italian occupational structure: concentrated power and distributed knowledge," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 29(6), pages 1345-1379.
    6. Adhikari, Pawan & Upadhaya, Bedanand & Wijethilake, Chaminda & Dhakal Adhikari, Shovita, 2023. "The sociomateriality of digitalisation in Nepalese NGOs," The British Accounting Review, Elsevier, vol. 55(5).
    7. Jonatan Pinkse & René Bohnsack, 2021. "Sustainable product innovation and changing consumer behavior: Sustainability affordances as triggers of adoption and usage," Business Strategy and the Environment, Wiley Blackwell, vol. 30(7), pages 3120-3130, November.
    8. Verstegen, Luuk & Houkes, Wybo & Reymen, Isabelle, 2019. "Configuring collective digital-technology usage in dynamic and complex design practices," Research Policy, Elsevier, vol. 48(8), pages 1-1.
    9. Demir, Robert, 2014. "Strategic Activity as Bundled Affordances," Ratio Working Papers 243, The Ratio Institute.
    10. Susan Scott & Wanda Orlikowski, 2022. "The Digital Undertow: How the Corollary Effects of Digital Transformation Affect Industry Standards," Information Systems Research, INFORMS, vol. 33(1), pages 311-336, March.
    11. Orlikowski, Wanda J. & Scott, Susan V., 2023. "The digital undertow and institutional displacement: a sociomaterial approach," LSE Research Online Documents on Economics 119271, London School of Economics and Political Science, LSE Library.
    12. Jenna E. Myers, 2024. "Triadic Technology Configuration: A Relational Perspective on Technologists’ Role in Shaping Cloud-Based Technologies," ILR Review, Cornell University, ILR School, vol. 77(3), pages 307-335, May.
    13. Cécile Godé & Sébastien Brion & Amélie Bohas, 2020. "The Affordance-Actualization process in a Predictive Policing Context: insights from the French Military Police," Post-Print hal-02500125, HAL.
    14. YoungKi Park & Paul A. Pavlou & Nilesh Saraf, 2020. "Configurations for Achieving Organizational Ambidexterity with Digitization," Information Systems Research, INFORMS, vol. 31(4), pages 1376-1397, December.
    15. Andrew Burton-Jones & Camille Grange, 2013. "From Use to Effective Use: A Representation Theory Perspective," Information Systems Research, INFORMS, vol. 24(3), pages 632-658, September.
    16. Ofer Arazy & Johannes Daxenberger & Hila Lifshitz-Assaf & Oded Nov & Iryna Gurevych, 2016. "Turbulent Stability of Emergent Roles: The Dualistic Nature of Self-Organizing Knowledge Coproduction," Information Systems Research, INFORMS, vol. 27(4), pages 792-812, December.
    17. Olena Khlystova & Yelena Kalyuzhnova, 2023. "The impact of the creative industries and digitalization on regional resilience and productive entrepreneurship," The Journal of Technology Transfer, Springer, vol. 48(5), pages 1654-1695, October.
    18. Åkesson, Maria & Sørensen, Carsten & Eriksson, Carina Ihlström, 2018. "Ambidexterity under digitalization: A tale of two decades of new media at a Swedish newspaper," Scandinavian Journal of Management, Elsevier, vol. 34(3), pages 276-288.
    19. Alistair Mutch, 2010. "Technology, Organization, and Structure---A Morphogenetic Approach," Organization Science, INFORMS, vol. 21(2), pages 507-520, April.
    20. Wanda J. Orlikowski & Susan V. Scott, 2014. "What Happens When Evaluation Goes Online? Exploring Apparatuses of Valuation in the Travel Sector," Organization Science, INFORMS, vol. 25(3), pages 868-891, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:37:y:2017:i:6:p:566-575. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.