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Toward the workplace of the future: How organizations can facilitate digital work

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  • Dittes, Sven
  • Richter, Shahper
  • Richter, Alexander
  • Smolnik, Stefan

Abstract

The workplace of the future focuses on how and what work is done, not where and when it is done. Thus, organizations increasingly provide new and innovative information technology (IT) to create the workplace of the future by effectively facilitating digital work. However, digital work means more than just using new, innovative IT. Along with increasing flexibility, employees also crave balance and structure when, for instance, it comes to the blurred boundaries between private and business life. Our article investigates how three organizations from diverse domains establish digital work. Based on our empirical results, we identify four major management challenges that organizations need to overcome in order to introduce digital work environments effectively. Further, we identify lessons learned and derive eight recommendations for organizations to facilitate digital work.

Suggested Citation

  • Dittes, Sven & Richter, Shahper & Richter, Alexander & Smolnik, Stefan, 2019. "Toward the workplace of the future: How organizations can facilitate digital work," Business Horizons, Elsevier, vol. 62(5), pages 649-661.
    • Handle: RePEc:eee:bushor:v:62:y:2019:i:5:p:649-661
    DOI: 10.1016/j.bushor.2019.05.004
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    1. Selimović, Jasmina & Pilav-Velić, Amila & Krndžija, Lamija, 2021. "Digital workplace transformation in the financial service sector: Investigating the relationship between employees' expectations and intentions," Technology in Society, Elsevier, vol. 66(C).
    2. Carradini, Stephen & Getchell, Kristen & Cardon, Peter & Fleischmann, Carolin & Aritz, Jolanta & Stapp, James, 2024. "Evidence-based recommendations for recorded-meetings policies," Business Horizons, Elsevier, vol. 67(1), pages 83-92.
    3. Zahoor, Nadia & Zopiatis, Anastasios & Adomako, Samuel & Lamprinakos, Grigorios, 2023. "The micro-foundations of digitally transforming SMEs: How digital literacy and technology interact with managerial attributes," Journal of Business Research, Elsevier, vol. 159(C).
    4. Hanna Wlodarkiewicz-Klimek, 2021. "New Models of Work Organization in an Industry 4.0 Enterprise - Evolution of the Form of Work," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 1095-1105.

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