Implementing an IT service information management framework: The case of COTEMAR
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DOI: 10.1016/j.ijinfomgt.2012.08.004
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References listed on IDEAS
- Colomo-Palacios, Ricardo & Fernandes, Eduardo & Soto-Acosta, Pedro & Sabbagh, Marc, 2011. "Software product evolution for Intellectual Capital Management: The case of Meta4 PeopleNet," International Journal of Information Management, Elsevier, vol. 31(4), pages 395-399.
- Nelson Gama & Raúl Nunes da Silva & Miguel Mira da Silva, 2011. "Using People-CMM for Diminishing Resistance to ITIL," International Journal of Human Capital and Information Technology Professionals (IJHCITP), IGI Global, vol. 2(3), pages 29-43, July.
- Kooper, M.N. & Maes, R. & Lindgreen, E.E.O. Roos, 2011. "On the governance of information: Introducing a new concept of governance to support the management of information," International Journal of Information Management, Elsevier, vol. 31(3), pages 195-200.
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Keywords
Service Management Office; ITSM; IT governance; Service Management Department;All these keywords.
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