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The impact of a service-dominant focus strategy and stewardship culture on organizational innovativeness in family-owned businesses

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  • Dibrell, Clay
  • Moeller, Miriam

Abstract

Drawing from service-dominant logic and stewardship theory, we examine the extent to which both family- and non-family businesses integrate their customers into their strategic orientation and attempt to satisfy them through increasing innovativeness, while integrating stewardship cultural behaviors in their customer service processes. Through use of primary data, we analyze 206 family- and 101 non-family-owned businesses. Our results indicate that family-owned businesses have a strong service-dominant focus and are more capable of incorporating stewardship cultural behaviors in their customer service processes resulting in increased organizational innovativeness compared to their non-family competitors.

Suggested Citation

  • Dibrell, Clay & Moeller, Miriam, 2011. "The impact of a service-dominant focus strategy and stewardship culture on organizational innovativeness in family-owned businesses," Journal of Family Business Strategy, Elsevier, vol. 2(1), pages 43-51, March.
    • Handle: RePEc:eee:fambus:v:2:y:2011:i:1:p:43-51
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    1. Matthias Filser & Alexander Brem & Johanna Gast & Sascha Kraus & Andrea Calabrò, 2016. "Innovation In Family Firms — Examining The Inventory And Mapping The Path," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(06), pages 1-39, August.
    2. Cheng, Chen & Li, Wanrong & Liu, Guanchun & Liu, Yuanyuan, 2023. "Origin matters: Institutional imprinting and family firm innovation in China," Emerging Markets Review, Elsevier, vol. 55(C).
    3. Madison, Kristen & Runyan, Rodney C. & Swinney, Jane L., 2014. "Strategic posture and performance: Revealing differences between family and nonfamily firms," Journal of Family Business Strategy, Elsevier, vol. 5(3), pages 239-251.
    4. Lohe, Fynn-Willem & Calabrò, Andrea, 2017. "Please do not disturb! Differentiating board tasks in family and non-family firms during financial distress," Scandinavian Journal of Management, Elsevier, vol. 33(1), pages 36-49.
    5. Neubaum, Donald O. & Dibrell, Clay & Craig, Justin B., 2012. "Balancing natural environmental concerns of internal and external stakeholders in family and non-family businesses," Journal of Family Business Strategy, Elsevier, vol. 3(1), pages 28-37.
    6. Röd, Irina, 2016. "Disentangling the family firm’s innovation process: A systematic review," Journal of Family Business Strategy, Elsevier, vol. 7(3), pages 185-201.
    7. Antonio L. Leal-Rodríguez & Gema Albort-Morant & Silvia Martelo-Landroguez, 0. "Links between entrepreneurial culture, innovation, and performance: The moderating role of family firms," International Entrepreneurship and Management Journal, Springer, vol. 0, pages 1-17.
    8. Francesca Maria Cesaroni & Gail Denisse Chamochumbi Diaz & Annalisa Sentuti, 2021. "Family Firms and Innovation from Founder to Successor," Administrative Sciences, MDPI, vol. 11(2), pages 1-19, May.
    9. Issam Laguir & Lamia Laguir & Jamal Elbaz, 2016. "Are Family Small‐ and Medium‐Sized Enterprises More Socially Responsible Than Nonfamily Small‐ and Medium‐Sized Enterprises?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 23(6), pages 386-398, November.
    10. Köhn, Philipp & Ruf, Philipp Julian & Moog, Petra, 2023. "Why are non-family employees intrapreneurially active in family firms? A multiple case study," Journal of Family Business Strategy, Elsevier, vol. 14(3).
    11. Antonio L. Leal-Rodríguez & Gema Albort-Morant & Silvia Martelo-Landroguez, 2017. "Links between entrepreneurial culture, innovation, and performance: The moderating role of family firms," International Entrepreneurship and Management Journal, Springer, vol. 13(3), pages 819-835, September.
    12. Nareuporn (Bell) Piyasinchai & Trin Thananusak & Mat Hughes, 2024. "Effects of Family Ownership and Professionalization on Firms’ Financial Performance and Sustainability Reputation," Entrepreneurship Theory and Practice, , vol. 48(3), pages 856-880, May.
    13. Julia K. de Groote & Werner Conrad & Andreas Hack, 2021. "How can family businesses survive disruptive industry changes? Insights from the traditional mail order industry," Review of Managerial Science, Springer, vol. 15(8), pages 2239-2273, November.
    14. Wolfgang Burr & Johann Valentowitsch & Christopher Sauerhoff, 2015. "Examining the Impact of Family Management on Patent Applications for German Industrial Firms," Eurasian Journal of Business and Management, Eurasian Publications, vol. 3(3), pages 1-11.

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