IDEAS home Printed from https://ideas.repec.org/a/eee/eurman/v31y2013i6p538-548.html
   My bibliography  Save this article

Does emotional intelligence moderate the relationship between mental health and job performance? An exploratory study

Author

Listed:
  • Lindebaum, Dirk

Abstract

Hitherto, scholars have examined the direct effects of emotional intelligence on health-related outcomes or performance. Yet, attempts to explore any interactive effects of emotional intelligence on these variables are conspicuous by their absence. Using a multi-source design (i.e., team members and supervisors, n=57, total N=137) and instruments with different scoring protocols (i.e., ability and self-reported data), findings from a UK public sector questionnaire survey suggest that emotional intelligence only partly moderates the relationship between mental health and some – but not all – aspects of job performance. Implications for management theory and practice are discussed.

Suggested Citation

  • Lindebaum, Dirk, 2013. "Does emotional intelligence moderate the relationship between mental health and job performance? An exploratory study," European Management Journal, Elsevier, vol. 31(6), pages 538-548.
  • Handle: RePEc:eee:eurman:v:31:y:2013:i:6:p:538-548
    DOI: 10.1016/j.emj.2012.08.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0263237312000928
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.emj.2012.08.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Walsh, Gianfranco, 2011. "Unfriendly customers as a social stressor - An indirect antecedent of service employees' quitting intention," European Management Journal, Elsevier, vol. 29(1), pages 67-78, February.
    2. Van Rooy, David L. & Whitman, Daniel S. & Viswesvaran, Chockalingam, 2010. "Emotional Intelligence: Additional Questions Still Unanswered," Industrial and Organizational Psychology, Cambridge University Press, vol. 3(2), pages 149-153, June.
    3. Zampetakis, Leonidas A. & Beldekos, Panagiotis & Moustakis, Vassilis S., 2009. "''Day-to-day" entrepreneurship within organisations: The role of trait Emotional Intelligence and Perceived Organisational Support," European Management Journal, Elsevier, vol. 27(3), pages 165-175, June.
    4. Jordan, Peter J. & Dasborough, Marie T. & Daus, Catherine S. & Ashkanasy, Neal M., 2010. "A Call to Context," Industrial and Organizational Psychology, Cambridge University Press, vol. 3(2), pages 145-148, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jawaad Ahmed & Farah Latif Naz & Wali Muhammad & Aziz Ul Nisa & Asad Ullah Khan, 2022. "The Role of Self-Efficacy in Emotional Intelligence and Career Adaptability Challenges among PhD Scholars," Journal of Policy Research (JPR), Research Foundation for Humanity (RFH), vol. 8(4), pages 81-87, December.
    2. Montani, Francesco & Dagenais-Desmarais, Véronique, 2018. "Unravelling the relationship between role overload and organizational citizenship behaviour: A test of mediating and moderating effects," European Management Journal, Elsevier, vol. 36(6), pages 757-768.
    3. Hartner-Tiefenthaler, Martina, 2021. "Supervisors’ power to deal with employees’ inner resignation: How perceived power of the organization and the supervisor relate to employees’ voluntary and enforced work behavior," European Management Journal, Elsevier, vol. 39(2), pages 260-269.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sebastiano, Antonio & Belvedere, Valeria & Grando, Alberto & Giangreco, Antonio, 2017. "The effect of capacity management strategies on employees' well-being: A quantitative investigation into the long-term healthcare industry," European Management Journal, Elsevier, vol. 35(4), pages 563-573.
    2. Arne K. Albrecht & Gianfranco Walsh & Simon Brach & Dwayne D. Gremler & Erica Herpen, 2017. "The influence of service employees and other customers on customer unfriendliness: a social norms perspective," Journal of the Academy of Marketing Science, Springer, vol. 45(6), pages 827-847, November.
    3. Belén Casales Morici, 2022. "Strategic corporate entrepreneurship practices in financial services firms: the role of organizational factors," SN Business & Economics, Springer, vol. 2(9), pages 1-26, September.
    4. Maria de Lurdes Calisto & Soumodip Sarkar, 2017. "Innovation and corporate entrepreneurship in service businesses," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 581-600, September.
    5. Minjeong Kang & Taeshik Gong, 2019. "Dysfunctional customer behavior: conceptualization and empirical validation," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 625-646, December.
    6. Dimitratos, Pavlos & Buck, Trevor & Fletcher, Margaret & Li, Nicolas, 2016. "The motivation of international entrepreneurship: The case of Chinese transnational entrepreneurs," International Business Review, Elsevier, vol. 25(5), pages 1103-1113.
    7. Valentina Sommovigo & Ilaria Setti & Piergiorgio Argentero, 2019. "The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance," Sustainability, MDPI, vol. 11(1), pages 1-22, January.
    8. Virginia Fernández-Pérez & Ana Montes-Merino & Lázaro Rodríguez-Ariza & Patricia Esther Alonso Galicia, 2019. "Emotional competencies and cognitive antecedents in shaping student’s entrepreneurial intention: the moderating role of entrepreneurship education," International Entrepreneurship and Management Journal, Springer, vol. 15(1), pages 281-305, March.
    9. Chux Gervase Iwu & Abdullah Promise Opute & Olayemi Abdullateef Aliyu & Chukuakadibia Eresia-Eke & Tichaona Buzy Musikavanhu & Afeez Olalekan Jaiyeola, 2021. "A Structural Equation Modelling Evaluation of Antecedents and Interconnections of Call Centre Agents’ Intention to Quit," JRFM, MDPI, vol. 14(4), pages 1-21, April.
    10. Michael Mustafa & Fiona Gavin & Mathew Hughes, 2018. "Contextual Determinants of Employee Entrepreneurial Behavior in Support of Corporate Entrepreneurship: A Systematic Review and Research Agenda," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 26(03), pages 285-326, September.
    11. Gawke, Jason C. & Gorgievski, Marjan J. & Bakker, Arnold B., 2019. "Measuring intrapreneurship at the individual level: Development and validation of the Employee Intrapreneurship Scale (EIS)," European Management Journal, Elsevier, vol. 37(6), pages 806-817.
    12. Abbas Karimi & Mohammad Hassan Mobaraki, 2012. "The Significance of Emotional Intelligence on Entrepreneurial Behavior of Instructors (Case study: Iran Technical and vocational Training Organization (TVTO)’s Instructors)," International Journal of Business and Social Research, LAR Center Press, vol. 2(5), pages 20-34, October.
    13. Fabrizio Gerli & Sara Bonesso & Anna Comacchio & Claudio Pizzi, 2014. "Emotional and Social Intelligence and Leadership Development in the Higher Education. An exploratory study," Working Papers 15, Department of Management, Università Ca' Foscari Venezia.
    14. Dejan Djordjevic & Dragan Cockalo & Srdjan Bogetic & Mihalj Bakator, 2021. "Predicting Entrepreneurial Intentions among the Youth in Serbia with a Classification Decision Tree Model with the QUEST Algorithm," Mathematics, MDPI, vol. 9(13), pages 1-27, June.
    15. Northington, William Magnus & Gillison, Stephanie T. & Beatty, Sharon E. & Vivek, Shiri, 2021. "I don't want to be a rule enforcer during the COVID-19 pandemic: Frontline employees' plight," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    16. Boris Urban, 2017. "Corporate Entrepreneurship In South Africa: The Role Of Organizational Factors And Entrepreneurial Alertness In Advancing Innovativeness," Journal of Developmental Entrepreneurship (JDE), World Scientific Publishing Co. Pte. Ltd., vol. 22(03), pages 1-20, September.
    17. Johnson, Jeff S., 2023. "How business-to-business salespeople deal with buying center dissenters," International Journal of Research in Marketing, Elsevier, vol. 40(3), pages 590-608.
    18. Mustafa Çağa & Hakan Kitapçı & Mehmet Şahin Gök & Erşan Ciğerim, 2024. "The Mediating Effect of Entrepreneurial Team Behavior and Transformational Leadership in the Relationship between Corporate Entrepreneurship and Firm Performance," Sustainability, MDPI, vol. 16(13), pages 1-18, June.
    19. Malthouse, Edward C. & Haenlein, Michael & Skiera, Bernd & Wege, Egbert & Zhang, Michael, 2013. "Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House," Journal of Interactive Marketing, Elsevier, vol. 27(4), pages 270-280.
    20. Santos, Joana & Gonçalves, Gabriela & Gomes, Alexandra, 2013. "Organizational Culture and Subjective and Work Well-being. The Case of Employees of Portuguese Universities," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 1(3), pages 153-161.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:31:y:2013:i:6:p:538-548. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.