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The effect of capacity management strategies on employees' well-being: A quantitative investigation into the long-term healthcare industry

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  • Sebastiano, Antonio
  • Belvedere, Valeria
  • Grando, Alberto
  • Giangreco, Antonio

Abstract

The aim of this study is to understand the effects of different capacity management strategies on the well-being of employees in long-term healthcare organizations. Such strategies may produce psychological effects in terms of job satisfaction and well-being among employees, namely frontline employees, thus affecting service quality. We collected 2158 observations from 42 nursing homes in Italy. Our results show that all capacity management strategies addressed in this study can influence the perceived degree of fatigue or of job hazard, and some of them can influence both. Moreover, a better perception of job hazard and fatigue leads to a higher degree of reported well-being from employees, although with the former, it is only through the mediation of job satisfaction. We conclude our paper by discussing theoretical contributions and policy implications.

Suggested Citation

  • Sebastiano, Antonio & Belvedere, Valeria & Grando, Alberto & Giangreco, Antonio, 2017. "The effect of capacity management strategies on employees' well-being: A quantitative investigation into the long-term healthcare industry," European Management Journal, Elsevier, vol. 35(4), pages 563-573.
    • Handle: RePEc:eee:eurman:v:35:y:2017:i:4:p:563-573
    DOI: 10.1016/j.emj.2016.12.001
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    Cited by:

    1. Heger, Dörte & Herr, Annika & Lückemann, Maximilian & Reichert, Arndt R. & Tycher, Leonie, 2023. "Strategies and implications of mitigating personnel shortages in nursing homes," Ruhr Economic Papers 1056, RWI - Leibniz-Institut für Wirtschaftsforschung, Ruhr-University Bochum, TU Dortmund University, University of Duisburg-Essen.
    2. Muhammad Shafwan Zhalifunnas & Resekiani Mas Bakar & Abdul Rahmat, 2023. "Increasing Well-being in the Workplace: The Role of Job Autonomy," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 10(11), pages 159-166, November.
    3. Carina Fagefors & Björn Lantz & Peter Rosén, 2020. "Creating Short-Term Volume Flexibility in Healthcare Capacity Management," IJERPH, MDPI, vol. 17(22), pages 1-18, November.
    4. Carina Fagefors & Björn Lantz, 2021. "Application of Portfolio Theory to Healthcare Capacity Management," IJERPH, MDPI, vol. 18(2), pages 1-9, January.
    5. Samuel Guillemot & Annick Tamaro & Margot Dyen, 2022. "Vital Service Captivity: Coping Strategies and Identity Negotiation," Post-Print hal-03567883, HAL.

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