IDEAS home Printed from https://ideas.repec.org/a/eee/eurman/v35y2017i4p563-573.html
   My bibliography  Save this article

The effect of capacity management strategies on employees' well-being: A quantitative investigation into the long-term healthcare industry

Author

Listed:
  • Sebastiano, Antonio
  • Belvedere, Valeria
  • Grando, Alberto
  • Giangreco, Antonio

Abstract

The aim of this study is to understand the effects of different capacity management strategies on the well-being of employees in long-term healthcare organizations. Such strategies may produce psychological effects in terms of job satisfaction and well-being among employees, namely frontline employees, thus affecting service quality. We collected 2158 observations from 42 nursing homes in Italy. Our results show that all capacity management strategies addressed in this study can influence the perceived degree of fatigue or of job hazard, and some of them can influence both. Moreover, a better perception of job hazard and fatigue leads to a higher degree of reported well-being from employees, although with the former, it is only through the mediation of job satisfaction. We conclude our paper by discussing theoretical contributions and policy implications.

Suggested Citation

  • Sebastiano, Antonio & Belvedere, Valeria & Grando, Alberto & Giangreco, Antonio, 2017. "The effect of capacity management strategies on employees' well-being: A quantitative investigation into the long-term healthcare industry," European Management Journal, Elsevier, vol. 35(4), pages 563-573.
    • Handle: RePEc:eee:eurman:v:35:y:2017:i:4:p:563-573
    DOI: 10.1016/j.emj.2016.12.001
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S026323731630130X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.emj.2016.12.001?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. de Jonge, Jan & Bosma, Hans & Peter, Richard & Siegrist, Johannes, 2000. "Job strain, effort-reward imbalance and employee well-being: a large-scale cross-sectional study," Social Science & Medicine, Elsevier, vol. 50(9), pages 1317-1327, May.
    2. Mihail, Dimitrios M. & Kloutsiniotis, Panagiotis V., 2016. "The effects of high-performance work systems on hospital employees' work-related well-being: Evidence from Greece," European Management Journal, Elsevier, vol. 34(4), pages 424-438.
    3. Walsh, Gianfranco, 2011. "Unfriendly customers as a social stressor - An indirect antecedent of service employees' quitting intention," European Management Journal, Elsevier, vol. 29(1), pages 67-78, February.
    4. Wunsch, Guillaume & Mouchart, Michel & Russo, Federica, 2010. "Do we necessarily need longitudinal data to infer causal relations?," LIDAM Reprints ISBA 2010016, Université catholique de Louvain, Institute of Statistics, Biostatistics and Actuarial Sciences (ISBA).
    5. Bloom, Joan R. & Alexander, Jeffrey A. & Nuchols, Beverly A., 1997. "Nurse staffing patterns and hospital efficiency in the United States," Social Science & Medicine, Elsevier, vol. 44(2), pages 147-155, January.
    6. Diwas S. Kc & Christian Terwiesch, 2009. "Impact of Workload on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations," Management Science, INFORMS, vol. 55(9), pages 1486-1498, September.
    7. Johnson, J.V. & Hall, E.M., 1988. "Job strain, work place social support, and cardiovascular disease: A cross-sectional study of random sample of the Swedish Working Population," American Journal of Public Health, American Public Health Association, vol. 78(10), pages 1336-1342.
    8. Peter J. Hosie & Peter P. Sevastos, 2010. "A Framework for Conceiving of Job-related Affective Wellbeing," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 21(4), pages 406-436.
    9. Daniela Wilks & Félix Neto, 2013. "Workplace Well-being, Gender and Age: Examining the ‘Double Jeopardy’ Effect," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 114(3), pages 875-890, December.
    10. Peter J. Hosie & Peter P. Sevastos, 2010. "A Framework for Conceiving of Job-related Affective Wellbeing," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 21(4), pages 406-436.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Heger, Dörte & Herr, Annika & Lückemann, Maximilian & Reichert, Arndt R. & Tycher, Leonie, 2023. "Strategies and implications of mitigating personnel shortages in nursing homes," Ruhr Economic Papers 1056, RWI - Leibniz-Institut für Wirtschaftsforschung, Ruhr-University Bochum, TU Dortmund University, University of Duisburg-Essen.
    2. Muhammad Shafwan Zhalifunnas & Resekiani Mas Bakar & Abdul Rahmat, 2023. "Increasing Well-being in the Workplace: The Role of Job Autonomy," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 10(11), pages 159-166, November.
    3. Carina Fagefors & Björn Lantz & Peter Rosén, 2020. "Creating Short-Term Volume Flexibility in Healthcare Capacity Management," IJERPH, MDPI, vol. 17(22), pages 1-18, November.
    4. Carina Fagefors & Björn Lantz, 2021. "Application of Portfolio Theory to Healthcare Capacity Management," IJERPH, MDPI, vol. 18(2), pages 1-9, January.
    5. Samuel Guillemot & Annick Tamaro & Margot Dyen, 2022. "Vital Service Captivity: Coping Strategies and Identity Negotiation," Post-Print hal-03567883, HAL.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. AttaUllah & Zeeshan Javed & SaifUllah & Muhammad Sheraz & Prof. Dr. Anwar Irshad Burney, 2018. "The Impact of Human Capital Well-being on the Work Performance and Organizational Productivity," KASBIT Business Journals (KBJ), Khadim Ali Shah Bukhari Institute of Technology (KASBIT), vol. 11(1), pages 34-56, December.
    2. Carina Fagefors & Björn Lantz, 2021. "Application of Portfolio Theory to Healthcare Capacity Management," IJERPH, MDPI, vol. 18(2), pages 1-9, January.
    3. Oshio, Takashi & Inoue, Akiomi & Tsutsumi, Akizumi, 2012. "Does workplace social capital moderate the associations between job stressors and psychological distress? A cross-sectional analysis among Japanese workers," CIS Discussion paper series 575, Center for Intergenerational Studies, Institute of Economic Research, Hitotsubashi University.
    4. Yarid Ayala & José Ma. Peiró Silla & Núria Tordera & Laura Lorente & Jesús Yeves, 2017. "Job Satisfaction and Innovative Performance in Young Spanish Employees: Testing New Patterns in the Happy-Productive Worker Thesis—A Discriminant Study," Journal of Happiness Studies, Springer, vol. 18(5), pages 1377-1401, October.
    5. Sonia Nawrocka & Hans De Witte & Margherita Pasini & Margherita Brondino, 2023. "A Person-Centered Approach to Job Insecurity: Is There a Reciprocal Relationship between the Quantitative and Qualitative Dimensions of Job Insecurity?," IJERPH, MDPI, vol. 20(7), pages 1-27, March.
    6. Hannah Carver & Tracey Price & Danilo Falzon & Peter McCulloch & Tessa Parkes, 2022. "Stress and Wellbeing during the COVID-19 Pandemic: A Mixed-Methods Exploration of Frontline Homelessness Services Staff Experiences in Scotland," IJERPH, MDPI, vol. 19(6), pages 1-20, March.
    7. Nicola Magnavita & Igor Meraglia, 2024. "Poor Work Ability Is Associated with Workplace Violence in Nurses: A Two-Wave Panel Data Analysis," IJERPH, MDPI, vol. 21(9), pages 1-13, August.
    8. Rémi Colin-Chevalier & Bruno Pereira & Amanda Clare Benson & Samuel Dewavrin & Thomas Cornet & Frédéric Dutheil, 2022. "The Protective Role of Job Control/Autonomy on Mental Strain of Managers: A Cross-Sectional Study among Wittyfit’s Users," IJERPH, MDPI, vol. 19(4), pages 1-10, February.
    9. Suzuki, Etsuji & Takao, Soshi & Subramanian, S.V. & Komatsu, Hirokazu & Doi, Hiroyuki & Kawachi, Ichiro, 2010. "Does low workplace social capital have detrimental effect on workers' health?," Social Science & Medicine, Elsevier, vol. 70(9), pages 1367-1372, May.
    10. Arne K. Albrecht & Gianfranco Walsh & Simon Brach & Dwayne D. Gremler & Erica Herpen, 2017. "The influence of service employees and other customers on customer unfriendliness: a social norms perspective," Journal of the Academy of Marketing Science, Springer, vol. 45(6), pages 827-847, November.
    11. Akiomi Inoue & Hisashi Eguchi & Yuko Kachi & Sarven S. McLinton & Maureen F. Dollard & Akizumi Tsutsumi, 2021. "Reliability and Validity of the Japanese Version of the 12-Item Psychosocial Safety Climate Scale (PSC-12J)," IJERPH, MDPI, vol. 18(24), pages 1-14, December.
    12. Silvia Cimino & Luca Cerniglia & Giulia Ballarotto & Eleonora Marzilli & Esterina Pascale & Claudio D’Addario & Walter Adriani & Angelo Giovanni Icro Maremmani & Renata Tambelli, 2019. "Children’s DAT1 Polymorphism Moderates the Relationship Between Parents’ Psychological Profiles, Children’s DAT Methylation, and Their Emotional/Behavioral Functioning in a Normative Sample," IJERPH, MDPI, vol. 16(14), pages 1-20, July.
    13. Georges Steffgen & Philipp E. Sischka & Martha Fernandez de Henestrosa, 2020. "The Quality of Work Index and the Quality of Employment Index: A Multidimensional Approach of Job Quality and Its Links to Well-Being at Work," IJERPH, MDPI, vol. 17(21), pages 1-31, October.
    14. Diwas Singh KC & Bradley R. Staats, 2012. "Accumulating a Portfolio of Experience: The Effect of Focal and Related Experience on Surgeon Performance," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 618-633, October.
    15. Vasiliki Kostami & Sampath Rajagopalan, 2014. "Speed–Quality Trade-Offs in a Dynamic Model," Manufacturing & Service Operations Management, INFORMS, vol. 16(1), pages 104-118, February.
    16. Huizing, Anna R. & Hamers, Jan P.H. & de Jonge, Jan & Candel, Math & Berger, Martijn P.F., 2007. "Organisational determinants of the use of physical restraints: A multilevel approach," Social Science & Medicine, Elsevier, vol. 65(5), pages 924-933, September.
    17. Rosie Mulholland & Andy McKinlay & John Sproule, 2013. "Teacher Interrupted," SAGE Open, , vol. 3(3), pages 21582440135, September.
    18. Steven Spears & Marlon G Boarnet & Douglas Houston, 2017. "Driving reduction after the introduction of light rail transit: Evidence from an experimental-control group evaluation of the Los Angeles Expo Line," Urban Studies, Urban Studies Journal Limited, vol. 54(12), pages 2780-2799, September.
    19. Cäker, Mikael & Siverbo, Sven, 2018. "Effects of performance measurement system inconsistency on managers’ role clarity and well-being," Scandinavian Journal of Management, Elsevier, vol. 34(3), pages 256-266.
    20. Wunsch, Guillaume & Mouchart, Michel & Russo, Federica, 2017. "Causal attribution in block-recursive social sytems. A structural modeling perspective," LIDAM Discussion Papers ISBA 2017029, Université catholique de Louvain, Institute of Statistics, Biostatistics and Actuarial Sciences (ISBA).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:35:y:2017:i:4:p:563-573. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.