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Online work: Managing conflict and emotions for performance in virtual teams

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  • Ayoko, Oluremi B.
  • Konrad, Alison M.
  • Boyle, Maree V.

Abstract

This qualitative study captures the development of conflicts and emotions in virtual teams (VTs) and identifies strategies for preventing escalation of affective conflict to enhance VT performance. Participants were 45 university students organized into eight VTs for a class project. All communication regarding the project was virtual, and the primary data for the study consisted of the verbatim transcripts of 100% of the VT communications. Thematic analysis not only revealed the triggers of conflicts and its associated emotionality in a virtual environment but also the use of emotional regulation and feedback seeking behaviors to manage conflict and negative emotions. Integrating insights from this research with affective events theory, emotional regulation theory and theories of workplace conflict, we create a model for future research regarding the management of emotional reactions to conflict in virtual teams.

Suggested Citation

  • Ayoko, Oluremi B. & Konrad, Alison M. & Boyle, Maree V., 2012. "Online work: Managing conflict and emotions for performance in virtual teams," European Management Journal, Elsevier, vol. 30(2), pages 156-174.
    • Handle: RePEc:eee:eurman:v:30:y:2012:i:2:p:156-174
    DOI: 10.1016/j.emj.2011.10.001
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    References listed on IDEAS

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    1. Hambley, Laura A. & O'Neill, Thomas A. & Kline, Theresa J.B., 2007. "Virtual team leadership: The effects of leadership style and communication medium on team interaction styles and outcomes," Organizational Behavior and Human Decision Processes, Elsevier, vol. 103(1), pages 1-20, May.
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    4. Siegel, Jane & Dubrovsky, Vitaly & Kiesler, Sara & McGuire, Timothy W., 1986. "Group processes in computer-mediated communication," Organizational Behavior and Human Decision Processes, Elsevier, vol. 37(2), pages 157-187, April.
    5. Lisa Hope Pelled, 1996. "Demographic Diversity, Conflict, and Work Group Outcomes: An Intervening Process Theory," Organization Science, INFORMS, vol. 7(6), pages 615-631, December.
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    Cited by:

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    3. Cristofaro, Matteo, 2019. "The role of affect in management decisions: A systematic review," European Management Journal, Elsevier, vol. 37(1), pages 6-17.

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