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An evaluation of a patient satisfaction survey: validity and reliability

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  • Dufrene, Roxane L.

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  • Dufrene, Roxane L., 2000. "An evaluation of a patient satisfaction survey: validity and reliability," Evaluation and Program Planning, Elsevier, vol. 23(3), pages 293-300, August.
    • Handle: RePEc:eee:epplan:v:23:y:2000:i:3:p:293-300
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    References listed on IDEAS

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    1. Williams, Brian, 1994. "Patient satisfaction: A valid concept?," Social Science & Medicine, Elsevier, vol. 38(4), pages 509-516, February.
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    1. Javier Garcia-Lacalle, 2010. "Balancing physician workload and patient satisfaction: a dilemma for hospital managers," Public Money & Management, Taylor & Francis Journals, vol. 30(3), pages 183-188, May.
    2. Garcí­a-Lacalle, Javier, 2008. "A bed too far: The implementation of freedom of choice policy in the NHS," Health Policy, Elsevier, vol. 87(1), pages 31-40, July.
    3. Alibrandi, Angela & Gitto, Lara & Limosani, Michele & Mustica, Paolo Fabrizio, 2023. "Patient satisfaction and quality of hospital care," Evaluation and Program Planning, Elsevier, vol. 97(C).
    4. Rosas, Scott R. & Camphausen, Lauren C., 2007. "The use of concept mapping for scale development and validation in evaluation," Evaluation and Program Planning, Elsevier, vol. 30(2), pages 125-135, May.
    5. Margaritis, Eleftherios & Katharaki, Maria & Katharakis, George, 2012. "Exceeding parents’ expectations in Ear–Nose–Throat outpatient facilities: The development and analysis of a questionnaire," Evaluation and Program Planning, Elsevier, vol. 35(2), pages 246-255.
    6. Martyn C Jones & Brian Williams & Janice Rattray & Steve MacGillivray & Debbie Baldie & Abdul‐Razak Abubakari & Joanne Coyle & Susan Mackie & Eileen McKenna, 2018. "Extending the assessment of patient‐centredness in health care: Development of the updated Valuing Patients as Individuals Scale using exploratory factor analysis," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(1-2), pages 65-76, January.

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