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Customer concentration and corporate social responsibility performance: Evidence from China

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  • Wen, Wen
  • Ke, Yun
  • Liu, Xuejiao

Abstract

This study examines whether and how a supplier firm’s customer concentration affects its corporate social responsibility (CSR) performance in emerging markets. Using a sample of Chinese listed firms, we find that customer concentration is negatively associated with supplier CSR performance. Cross-sectional analyses reveal that the negative relation is more pronounced in suppliers without foreign customers or foreign investors, suppliers that are non-state-owned, and suppliers operating in poor legal environments. Finally, channel tests suggest that reduced demand of disclosure from customers and limited awareness of CSR are potential mechanisms through which customer concentration negatively affects CSR performance.

Suggested Citation

  • Wen, Wen & Ke, Yun & Liu, Xuejiao, 2021. "Customer concentration and corporate social responsibility performance: Evidence from China," Emerging Markets Review, Elsevier, vol. 46(C).
    • Handle: RePEc:eee:ememar:v:46:y:2021:i:c:s1566014120300704
    DOI: 10.1016/j.ememar.2020.100755
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    More about this item

    Keywords

    Customer concentration; Corporate social responsibility (CSR); Foreign customers; Foreign investors; Legal environment; State-owned enterprises (SOEs);
    All these keywords.

    JEL classification:

    • G30 - Financial Economics - - Corporate Finance and Governance - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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