IDEAS home Printed from https://ideas.repec.org/a/eee/ecolec/v107y2014icp195-205.html
   My bibliography  Save this article

Determinants of trip choice, satisfaction and loyalty in an eco-tourism destination: a modelling study on the Shiretoko Peninsula, Japan

Author

Listed:
  • Romão, João
  • Neuts, Bart
  • Nijkamp, Peter
  • Shikida, Asami

Abstract

Eco-tourism has recently gained an important position in the choice mechanism of tourists. Sustainable tourism development implies a combination of ecological protection, economic prosperity and social benefits for local communities. This requires an effective marketing policy to identify and attract visitors interested in – and motivated by – the particular local attractions of the place. This study addresses the development of tourism services on the Shiretoko Peninsula, a World Heritage Site since 2005, located in the northeast part of the Japanese island of Hokkaido. The novelty of our study is found in a systemic approach, combining tourists' characteristics and expectations/motivations regarding a certain destination with the resulting dissatisfaction and loyalty behaviour regarding the tourist site concerned. A multinomial logistic regression is applied to the tourists' characteristics and motivations, while next a structural path analysis is applied to the elements determining their satisfaction with the visit concerned. This structural model allows us to depict the relations between trip choice (in this case, the specific kind of boat tour) and the effects of this choice on tourists' satisfaction and loyalty. The implications of this analysis for the marketing and management of the site (e.g. in terms of loyalty behaviour) are also presented.

Suggested Citation

  • Romão, João & Neuts, Bart & Nijkamp, Peter & Shikida, Asami, 2014. "Determinants of trip choice, satisfaction and loyalty in an eco-tourism destination: a modelling study on the Shiretoko Peninsula, Japan," Ecological Economics, Elsevier, vol. 107(C), pages 195-205.
    • Handle: RePEc:eee:ecolec:v:107:y:2014:i:c:p:195-205
    DOI: 10.1016/j.ecolecon.2014.07.019
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0921800914002213
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ecolecon.2014.07.019?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Chen, Ching-Fu & Chen, Fu-Shian, 2010. "Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists," Tourism Management, Elsevier, vol. 31(1), pages 29-35.
    2. João Romão & Bart Neuts & Peter Nijkamp & Eveline van Leeuwen, 2012. "Urban Tourist Complexes as Multi-Product Companies: Market Segmentation and Product Differentiation in Amsterdam," ERSA conference papers ersa12p147, European Regional Science Association.
    3. Hasegawa, Hikaru, 2010. "Analyzing tourists' satisfaction: A multivariate ordered probit approach," Tourism Management, Elsevier, vol. 31(1), pages 86-97.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Joana Gonçalves & Ricardo Mateus & José Dinis Silvestre & Ana Pereira Roders, 2020. "Going beyond Good Intentions for the Sustainable Conservation of Built Heritage: A Systematic Literature Review," Sustainability, MDPI, vol. 12(22), pages 1-28, November.
    2. Gina Ionela Butnaru & Valentin Niţă & Cristiana Melinte & Alexandru Anichiti & Geanina Brînză, 2022. "The Nexus between Sustainable Behaviour of Tourists from Generation Z and the Factors That Influence the Protection of Environmental Quality," Sustainability, MDPI, vol. 14(19), pages 1-17, September.
    3. Han-Shen Chen & Chu-Wei Chen, 2019. "Economic Valuation of Green Island, Taiwan: A Choice Experiment Method," Sustainability, MDPI, vol. 11(2), pages 1-17, January.
    4. Olya, Hossein G.T. & Altinay, Levent, 2016. "Asymmetric modeling of intention to purchase tourism weather insurance and loyalty," Journal of Business Research, Elsevier, vol. 69(8), pages 2791-2800.
    5. Hyunjung Kim & Eun Jung Kim, 2021. "Tourism as a Key for Regional Revitalization?: A Quantitative Evaluation of Tourism Zone Development in Japan," Sustainability, MDPI, vol. 13(13), pages 1-24, July.
    6. Han-Shen Chen, 2019. "Establishment and Application of an Evaluation Model for Orchid Island Sustainable Tourism Development," IJERPH, MDPI, vol. 16(5), pages 1-16, March.
    7. repec:zbw:iamodp:234108 is not listed on IDEAS
    8. Elisa Claire Alemán Carreón & Hugo Alberto Mendoza España & Hirofumi Nonaka & Toru Hiraoka, 2021. "Differences in Chinese and Western tourists faced with Japanese hospitality: a natural language processing approach," Information Technology & Tourism, Springer, vol. 23(3), pages 381-438, September.
    9. Mouillot, Philippe & Pupion, Pierre-Charles, 2017. "Ecosystem-based Artefacts as a Source of Loyalty at the French Valley of the Monkeys," Ecological Economics, Elsevier, vol. 141(C), pages 106-118.
    10. Schott, Johanna & Kalatas, Talin & Nercissians, Emilia & Barkmann, Jan & Shelia, Vakhtang, 2016. "The impact of protected areas on local livelihoods in the South Caucasus," IAMO Discussion Papers 234108, Institute of Agricultural Development in Transition Economies (IAMO).
    11. Vasja Roblek & Danijel Drpić & Maja Meško & Vedran Milojica, 2021. "Evolution of Sustainable Tourism Concepts," Sustainability, MDPI, vol. 13(22), pages 1-21, November.
    12. Md. Sahabuddin & Qingmei Tan & Imran Hossain & Md. Shariful Alam & Md. Nekmahmud, 2021. "Tourist Environmentally Responsible Behavior and Satisfaction; Study on the World’s Longest Natural Sea Beach, Cox’s Bazar, Bangladesh," Sustainability, MDPI, vol. 13(16), pages 1-19, August.
    13. Moore, Susan A. & Rodger, Kate & Taplin, Ross H., 2017. "Developing a better understanding of the complexities of visitor loyalty to Karijini National Park, Western Australia," Tourism Management, Elsevier, vol. 62(C), pages 20-28.
    14. Schott, Johanna & Kalatas, Talin & Nercissians, Emilia & Barkmann, Jan & Shelia, Vakhtang, 2016. "The impact of protected areas on local livelihoods in the South Caucasus [Naturschutzgebiete und ihre Auswirkungen auf die Erwerbsquellen der lokalen Anrainerbevölkerung im Südkaukasus]," IAMO Discussion Papers 152, Leibniz Institute of Agricultural Development in Transition Economies (IAMO).
    15. Jones Thomas E. & Nguyen Minh-Hoang, 2021. "Nature-Based Tourism Motivations and Visit Profiles of Domestic and International Segments to a Japanese National Park," Quaestiones Geographicae, Sciendo, vol. 40(2), pages 77-92, June.
    16. Massomeh Cheraghzadeh & Mehdi Rahimian & Saeed Gholamrezai, 2024. "Effective factors on tourist satisfaction with the quality of ecotourism destination: evidence from Iran," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(11), pages 28699-28726, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nketiah, Emmanuel & Song, Huaming & Cai, Xiang & Adjei, Mavis & Adu-Gyamfi, Gibbson & Obuobi, Bright, 2022. "Citizens’ intention to invest in municipal solid waste to energy projects in Ghana: The impact of direct and indirect effects," Energy, Elsevier, vol. 254(PC).
    2. Heesup Han & Myong Jae Lee & Wansoo Kim, 2018. "Antecedents of Green Loyalty in the Cruise Industry: Sustainable Development and Environmental Management," Business Strategy and the Environment, Wiley Blackwell, vol. 27(3), pages 323-335, March.
    3. Yuhan Ge & Qing Yuan & Yaxi Wang & Keunsoo Park, 2021. "The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China," Sustainability, MDPI, vol. 13(15), pages 1-19, August.
    4. Zhang Juan, 2020. "Diversification of Factors Influencing Qualitative Evaluation of a Historical and Cultural Destination," Polish Journal of Sport and Tourism, Sciendo, vol. 27(1), pages 33-39, March.
    5. Bart Neuts & João Romão & Eveline van Leeuwen & Peter Nijkamp, 2013. "Describing the Relationships between Tourist Satisfaction and Destination Loyalty in a Segmented and Digitalized Market," Tourism Economics, , vol. 19(5), pages 987-1004, October.
    6. Gao, Yanan & Rasouli, Soora & Timmermans, Harry & Wang, Yuanqing, 2018. "Trip stage satisfaction of public transport users: A reference-based model incorporating trip attributes, perceived service quality, psychological disposition and difference tolerance," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 759-775.
    7. Pipatpong Fakfare & Walanchalee Wattanacharoensil, 2023. "Low‐carbon tourism for island destinations: A crucial alternative for sustainable development," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(1), pages 180-197, February.
    8. Daniel Martínez-Cevallos & Alejandra Proaño-Grijalva & Mario Alguacil & Daniel Duclos-Bastías & David Parra-Camacho, 2020. "Segmentation of Participants in a Sports Event Using Cluster Analysis," Sustainability, MDPI, vol. 12(14), pages 1-15, July.
    9. Ilisa Fajriyati & Adi Zakaria Afiff & Gita Gayatri & Sri Rahayu Hijrah Hati, 2022. "Attributes Influencing Overall Tourist Satisfaction and Its Consequences for Muslim-Majority Destination," SAGE Open, , vol. 12(1), pages 21582440211, January.
    10. Hyeon Mo Jeon & Se Ran Yoo & Seon Hee Kim, 2020. "The Relationships among Experience, Delight, and Recollection for Revisit Intention in Chocolate Exposition," Sustainability, MDPI, vol. 12(20), pages 1-15, October.
    11. Dong, Ping & Siu, Noel Yee-Man, 2013. "Servicescape elements, customer predispositions and service experience: The case of theme park visitors," Tourism Management, Elsevier, vol. 36(C), pages 541-551.
    12. Wenkun Zhang & Yanan Wang & Tao Zhang, 2021. "Can “Live Streaming†Really Drive Visitors to the Destination? From the Aspect of “Social Presenceâ€," SAGE Open, , vol. 11(1), pages 21582440211, March.
    13. Parmita Saha & Atanu Nath, 2017. "A Conceptual Framework of Festival Visitors’ Behavioral Intentions," MIC 2017: Managing the Global Economy; Proceedings of the Joint International Conference, Monastier di Treviso, Italy, 24–27 May 2017,, University of Primorska Press.
    14. Chatzigeorgiou, Chryssoula & Christou, Evangelos & Simeli, Ioanna, 2017. "Delegate satisfaction from conference service quality and its impact on future behavioural intentions," MPRA Paper 93933, University Library of Munich, Germany.
    15. Rizaldi Yusfiarto & Septy Setia Nugraha & Galuh Tri Pambekti & Annes Nisrina Khoirunnisa, 2023. "Building loyalty in Islamic banking relationship: a multiple mediation approach empirically in Indonesia," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(2), pages 306-320, June.
    16. Wang, Stephen W. & Hsu, Maxwell K., 2016. "Airline co-branded credit cards—An application of the theory of planned behavior," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 245-254.
    17. Chen Zhao & Huawen Shen, 2024. "The Moderating Effect of Ski Influencer on Ski Tourism Intention," SAGE Open, , vol. 14(2), pages 21582440241, April.
    18. Söderlund, Magnus & Sagfossen, Sofie, 2017. "The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 39(C), pages 219-229.
    19. Kai Klinker & Manuel Wiesche & Helmut Krcmar, 2020. "Digital Transformation in Health Care: Augmented Reality for Hands-Free Service Innovation," Information Systems Frontiers, Springer, vol. 22(6), pages 1419-1431, December.
    20. Shabbar Jaffry & Alexandros Apostolakis, 2011. "Evaluating individual preferences for the British Museum," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 35(1), pages 49-75, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ecolec:v:107:y:2014:i:c:p:195-205. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ecolecon .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.