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A positive youth development measure of service use satisfaction for youth: The 13-item youth services satisfaction (YSS-13)

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  • Liebenberg, Linda
  • Sanders, Jackie
  • Munford, Robyn

Abstract

Using data from 593 at-risk adolescents (12–17years) this article reports on an examination of the psychometric properties of a reduced version of the Youth Services Survey (YSS), a youth self-report measure of service quality. The paper reports on the content validity, internal validity, reproducibility, floor and ceiling effects and responsiveness of the measure. The analysis supports the use of a 13-item version of the YSS as a valid and reliable measure of service quality. The YSS-13 is broadly consistent with “The Big Three” principles of PYD. Therefore the measure can be used to assist service providers in assessing the extent to which their service delivery aligns with these principles and to identify areas where service delivery can be strengthened.

Suggested Citation

  • Liebenberg, Linda & Sanders, Jackie & Munford, Robyn, 2016. "A positive youth development measure of service use satisfaction for youth: The 13-item youth services satisfaction (YSS-13)," Children and Youth Services Review, Elsevier, vol. 71(C), pages 84-92.
    • Handle: RePEc:eee:cysrev:v:71:y:2016:i:c:p:84-92
    DOI: 10.1016/j.childyouth.2016.10.031
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    References listed on IDEAS

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    1. Heinze, Hillary J., 2013. "Beyond a bed: Support for positive development for youth residing in emergency shelters," Children and Youth Services Review, Elsevier, vol. 35(2), pages 278-286.
    2. Veronica Jacobsen & Nicholas Mays & Ron Crawford & Barbara Annesley & Paul Christoffel & Grant Johnston & Sid Durbin, 2002. "Investing in Well-being: An Analytical Framework," Treasury Working Paper Series 02/23, New Zealand Treasury.
    3. Heinze, Hillary J. & Jozefowicz, Debra M. Hernandez & Toro, Paul A., 2010. "Taking the youth perspective: Assessment of program characteristics that promote positive development in homeless and at-risk youth," Children and Youth Services Review, Elsevier, vol. 32(10), pages 1365-1372, October.
    4. Bastiaanssen, Inge L.W. & Delsing, Marc J.M.H. & Kroes, Gert & Engels, Rutger C.M.E. & Veerman, Jan W., 2014. "Group care worker interventions and child problem behavior in residential youth care: Course and bidirectional associations," Children and Youth Services Review, Elsevier, vol. 39(C), pages 48-56.
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    1. Gliske, Kate & Ballard, Jaime & Buchanan, Gretchen & Borden, Lynne & Perkins, Daniel Francis, 2021. "The components of quality in youth programs and association with positive youth outcomes: A person-centered approach," Children and Youth Services Review, Elsevier, vol. 120(C).

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