IDEAS home Printed from https://ideas.repec.org/a/eee/cysrev/v57y2015icp134-140.html
   My bibliography  Save this article

Workplace stress and job satisfaction among child protective service workers in South Korea: Focusing on the buffering effects of protective factors

Author

Listed:
  • Chung, Youngsoon
  • Chun, JongSerl

Abstract

The aim of this study was to examine the relationships among workplace stressors including role ambiguity, role conflict, and role overload; organizational protective factors such as rapport with supervisor and client-centered supervision; personal protective factors including prosocial behavior and problem-focused strategies; and job satisfaction among a sample of Child Protection Services (CPS) workers in South Korea. Using a path analysis, the current study verified that rapport with supervisor, client-centered supervision, prosocial behaviors, and problem-focused strategies were protective factors among South Korean CPS workers; however, as protective buffers, each of these factors functioned differently against each stressor. We found that rapport with supervisor was a prominent protective factor against both role ambiguity and role conflict; problem-focused strategies had a protective effect against role ambiguity; and prosocial behavior and problem-focused strategies had other direct effects on job satisfaction. Based on our findings, we suggest implementing effective strategies to further develop rapport with supervisor, prosocial behavior, and problem-focused strategies for the purpose of increasing job satisfaction among CPS workers.

Suggested Citation

  • Chung, Youngsoon & Chun, JongSerl, 2015. "Workplace stress and job satisfaction among child protective service workers in South Korea: Focusing on the buffering effects of protective factors," Children and Youth Services Review, Elsevier, vol. 57(C), pages 134-140.
    • Handle: RePEc:eee:cysrev:v:57:y:2015:i:c:p:134-140
    DOI: 10.1016/j.childyouth.2015.08.007
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0190740915300372
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.childyouth.2015.08.007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ellett, Alberta J. & Ellis, Jacquelyn I. & Westbrook, Tonya M. & Dews, Denise', 2007. "A qualitative study of 369 child welfare professionals' perspectives about factors contributing to employee retention and turnover," Children and Youth Services Review, Elsevier, vol. 29(2), pages 264-281, February.
    2. Ellett, Alberta J., 2009. "Intentions to remain employed in child welfare: The role of human caring, self-efficacy beliefs, and professional organizational culture," Children and Youth Services Review, Elsevier, vol. 31(1), pages 78-88, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Engell, Thomas & Kirkøen, Benedicte & Aarons, Gregory A. & Hagen, Kristine Amlund, 2020. "Individual level predictors of implementation climate in child welfare services," Children and Youth Services Review, Elsevier, vol. 119(C).
    2. Boonzaaier, Emma & Truter, Elmien & Fouché, Ansie, 2021. "Occupational risk factors in child protection social work: A scoping review," Children and Youth Services Review, Elsevier, vol. 123(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chen, Yi-Yi & Park, Jisung & Park, Aely, 2012. "Existence, relatedness, or growth? Examining turnover intention of public child welfare caseworkers from a human needs approach," Children and Youth Services Review, Elsevier, vol. 34(10), pages 2088-2093.
    2. Kruzich, Jean M. & Mienko, Joseph A. & Courtney, Mark E., 2014. "Individual and work group influences on turnover intention among public child welfare workers: The effects of work group psychological safety," Children and Youth Services Review, Elsevier, vol. 42(C), pages 20-27.
    3. Potter, Cathryn C. & Leake, Robin & Longworth-Reed, Laricia & Altschul, Inna & Rienks, Shauna, 2016. "Measuring organizational health in child welfare agencies," Children and Youth Services Review, Elsevier, vol. 61(C), pages 31-39.
    4. Park, Taekyung & Pierce, Barbara, 2020. "Impacts of transformational leadership on turnover intention of child welfare workers," Children and Youth Services Review, Elsevier, vol. 108(C).
    5. Hopkins, Karen M. & Cohen-Callow, Amy & Kim, Hae Jung & Hwang, Jeongha, 2010. "Beyond intent to leave: Using multiple outcome measures for assessing turnover in child welfare," Children and Youth Services Review, Elsevier, vol. 32(10), pages 1380-1387, October.
    6. Zeitlin, Wendy & Chakravarty, Sreyashi & Lawrence, Catherine & DeCristofano, Angela, 2019. "Direct practice contact: Predicting frontline child welfare workers' time with clients," Children and Youth Services Review, Elsevier, vol. 100(C), pages 9-15.
    7. Schudrich, Wendy Zeitlin & Liao, Aries & Lawrence, Catherine & Auerbach, Charles & Gomes, Anne-Marie & Fernandes, Gretta & McGowan, Brenda & Claiborne, Nancy, 2013. "Intention to leave in social workers and educators employed in voluntary child welfare agencies," Children and Youth Services Review, Elsevier, vol. 35(4), pages 657-663.
    8. Lee, Joohee & Forster, Michael & Rehner, Tim, 2011. "The retention of public child welfare workers: The roles of professional organizational culture and coping strategies," Children and Youth Services Review, Elsevier, vol. 33(1), pages 102-109, January.
    9. Chenot, David & Boutakidis, Ioakim & Benton, Amy D., 2014. "Equity and fairness perceptions in the child welfare workforce," Children and Youth Services Review, Elsevier, vol. 44(C), pages 400-406.
    10. Griffiths, Austin & Royse, David & Murphy, April & Jones, Olivia & Culver, Kalee & Turner, James & Smajlovic, Alma, 2023. "Exploratory factor analysis and reliability of the Child Welfare Employee Feedback Scale: Further revision (CWEFS-R)," Children and Youth Services Review, Elsevier, vol. 155(C).
    11. Gomez, Rebecca J. & Travis, Dnika J. & Ayers-Lopez, Susan & Schwab, A. James, 2010. "In search of innovation: A national qualitative analysis of child welfare recruitment and retention efforts," Children and Youth Services Review, Elsevier, vol. 32(5), pages 664-671, May.
    12. Festinger, Trudy & Baker, Amy, 2010. "Prevalence of recalled childhood emotional abuse among child welfare staff and related well-being factors," Children and Youth Services Review, Elsevier, vol. 32(4), pages 520-526, April.
    13. Spielfogel, Jill E. & Leathers, Sonya J. & Christian, Errick & McMeel, Lorri S., 2011. "Parent management training, relationships with agency staff, and child mental health: Urban foster parents' perspectives," Children and Youth Services Review, Elsevier, vol. 33(11), pages 2366-2374.
    14. Miller, J. Jay & Niu, Chunling & Moody, Shannon, 2020. "Child welfare workers and peritraumatic distress: The impact of COVID-19," Children and Youth Services Review, Elsevier, vol. 119(C).
    15. Smith, Richard J. & Clark, Sherrill J., 2011. "Does job resource loss reduce burnout and job exit for professionally trained social workers in child welfare?," Children and Youth Services Review, Elsevier, vol. 33(10), pages 1950-1959, October.
    16. Johnco, Carly & Salloum, Alison & Olson, Kayla R. & Edwards, LaTishia M., 2014. "Child Welfare Workers’ Perspectives on Contributing Factors to Retention and Turnover: Recommendations for Improvement," Children and Youth Services Review, Elsevier, vol. 47(P3), pages 397-407.
    17. Boonzaaier, Emma & Truter, Elmien & Fouché, Ansie, 2021. "Occupational risk factors in child protection social work: A scoping review," Children and Youth Services Review, Elsevier, vol. 123(C).
    18. Strand, Virginia C. & Spath, Robin & Bosco-Ruggiero, Stephanie, 2010. "So you have a stable child welfare workforce -- What's next?," Children and Youth Services Review, Elsevier, vol. 32(3), pages 338-345, March.
    19. Kim, Hansung, 2011. "Job conditions, unmet expectations, and burnout in public child welfare workers: How different from other social workers?," Children and Youth Services Review, Elsevier, vol. 33(2), pages 358-367, February.
    20. Julien-Chinn, Francie J. & Lietz, Cynthia A., 2019. "Building learning cultures in the child welfare workforce," Children and Youth Services Review, Elsevier, vol. 99(C), pages 360-365.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:cysrev:v:57:y:2015:i:c:p:134-140. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/childyouth .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.