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Crowdsourcing in a time of empowered stakeholders: Lessons from crowdsourcing campaigns

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  • Wilson, Matthew
  • Robson, Karen
  • Botha, Elsamari

Abstract

Crowdsourcing can test a company's willingness to relinquish control to key stakeholders. Using past examples of four failed crowdsourcing initiatives, we explore the negative and unintended consequences of crowdsourcing in an age when stakeholders are empowered to speak their minds, make a mockery of organizational initiatives, and direct initiatives as it suits their own agenda. The concepts of crowdthink and crowd hijacking are introduced, and advice is given on how managers can avoid or anticipate some of the potential issues that arise during crowdsourcing endeavors. With these considerations, managers can harness the power of crowds effectively to achieve organizational goals with limited negative consequences.

Suggested Citation

  • Wilson, Matthew & Robson, Karen & Botha, Elsamari, 2017. "Crowdsourcing in a time of empowered stakeholders: Lessons from crowdsourcing campaigns," Business Horizons, Elsevier, vol. 60(2), pages 247-253.
    • Handle: RePEc:eee:bushor:v:60:y:2017:i:2:p:247-253
    DOI: 10.1016/j.bushor.2016.11.009
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    References listed on IDEAS

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    1. Turner, Marlene E. & Pratkanis, Anthony R., 1998. "Twenty-Five Years of Groupthink Theory and Research: Lessons from the Evaluation of a Theory," Organizational Behavior and Human Decision Processes, Elsevier, vol. 73(2-3), pages 105-115, February.
    2. Baucus, Melissa S. & Mitteness, Cheryl R., 2016. "Crowdfrauding: Avoiding Ponzi entrepreneurs when investing in new ventures," Business Horizons, Elsevier, vol. 59(1), pages 37-50.
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    4. Prpić, John & Shukla, Prashant P. & Kietzmann, Jan H. & McCarthy, Ian P., 2015. "How to work a crowd: Developing crowd capital through crowdsourcing," Business Horizons, Elsevier, vol. 58(1), pages 77-85.
    5. Dabirian, Amir & Kietzmann, Jan & Diba, Hoda, 2017. "A great place to work!? Understanding crowdsourced employer branding," Business Horizons, Elsevier, vol. 60(2), pages 197-205.
    6. Brown, Terrence E. & Boon, Edward & Pitt, Leyland F., 2017. "Seeking funding in order to sell: Crowdfunding as a marketing tool," Business Horizons, Elsevier, vol. 60(2), pages 189-195.
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    Cited by:

    1. Park, Andrew & Wilson, Matthew & Robson, Karen & Demetis, Dionysios & Kietzmann, Jan, 2023. "Interoperability: Our exciting and terrifying Web3 future," Business Horizons, Elsevier, vol. 66(4), pages 529-541.
    2. Francesco Cappa & Federica Rosso & Darren Hayes, 2019. "Monetary and Social Rewards for Crowdsourcing," Sustainability, MDPI, vol. 11(10), pages 1-14, May.
    3. Cappa, Francesco & Oriani, Raffaele & Pinelli, Michele & De Massis, Alfredo, 2019. "When does crowdsourcing benefit firm stock market performance?," Research Policy, Elsevier, vol. 48(9), pages 1-1.
    4. Kubiak Katarzyna & Wziątek-Kubiak Anna, 2019. "Business models innovation based on crowds: a comparative study," International Journal of Management and Economics, Warsaw School of Economics, Collegium of World Economy, vol. 55(2), pages 127-147, June.
    5. Baccarella, Christian V. & Wagner, Timm F. & Kietzmann, Jan H. & McCarthy, Ian P., 2018. "Social media? It's serious! Understanding the dark side of social media," European Management Journal, Elsevier, vol. 36(4), pages 431-438.
    6. Wilson, Matthew, 2018. "Where is the power in numbers? Understanding firm and consumer power when crowdsourcing," Business Horizons, Elsevier, vol. 61(4), pages 545-554.
    7. Täuscher, Karl, 2017. "Leveraging collective intelligence: How to design and manage crowd-based business models," Business Horizons, Elsevier, vol. 60(2), pages 237-245.

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