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Should a robot wear a mask during the pandemic?

Author

Listed:
  • Chen, Feier
  • Yang, Bi
  • Mattila, Anna S.

Abstract

•Tourists' responses to service robots' mask-wearing depend on political ideology.•Liberals prefer to interact with robots wearing masks.•Conservatives prefer to interact with robots without masks.•I-sharing may enhance tourists' acceptance of service robots.

Suggested Citation

  • Chen, Feier & Yang, Bi & Mattila, Anna S., 2022. "Should a robot wear a mask during the pandemic?," Annals of Tourism Research, Elsevier, vol. 94(C).
    • Handle: RePEc:eee:anture:v:94:y:2022:i:c:s0160738322000585
    DOI: 10.1016/j.annals.2022.103407
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    References listed on IDEAS

    as
    1. Blair Kidwell & Adam Farmer & David M. Hardesty, 2013. "Getting Liberals and Conservatives to Go Green: Political Ideology and Congruent Appeals," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 40(2), pages 350-367.
    2. Park, Sangwon, 2020. "Multifaceted trust in tourism service robots," Annals of Tourism Research, Elsevier, vol. 81(C).
    3. Tussyadiah, Iis, 2020. "A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism," Annals of Tourism Research, Elsevier, vol. 81(C).
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