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ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?

Author

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  • Wan, Lisa C.
  • Chan, Elisa K.
  • Luo, Xiaoyan

Abstract

•During Covid-19, people are more willing to visit a hotel/restaurant with robots.•People think that robots in hotels/restaurants can lower interpersonal interaction.•Reducing interpersonal interaction can lower perceived viral transmission.•Chinese are more likely to visit hotels/restaurants with robots than Americans.

Suggested Citation

  • Wan, Lisa C. & Chan, Elisa K. & Luo, Xiaoyan, 2021. "ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?," Annals of Tourism Research, Elsevier, vol. 88(C).
    • Handle: RePEc:eee:anture:v:88:y:2021:i:c:s0160738320302139
    DOI: 10.1016/j.annals.2020.103069
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    References listed on IDEAS

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    1. Ivanov, Stanislav & Webster, Craig & Garenko, Aleksandra, 2018. "Young Russian adults' attitudes towards the potential use of robots in hotels," Technology in Society, Elsevier, vol. 55(C), pages 24-32.
    2. Park, Sangwon, 2020. "Multifaceted trust in tourism service robots," Annals of Tourism Research, Elsevier, vol. 81(C).
    3. Tussyadiah, Iis P. & Zach, Florian J. & Wang, Jianxi, 2020. "Do travelers trust intelligent service robots?," Annals of Tourism Research, Elsevier, vol. 81(C).
    4. Tussyadiah, Iis, 2020. "A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism," Annals of Tourism Research, Elsevier, vol. 81(C).
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    Cited by:

    1. Yang, Hongyan & Xu, Hong & Zhang, Yan & Liang, Yan & Lyu, Ting, 2022. "Exploring the effect of humor in robot failure," Annals of Tourism Research, Elsevier, vol. 95(C).
    2. Yang, Yang & Zhang, Carol X. & Rickly, Jillian M., 2021. "A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research's Curated Collection on coronavirus and tourism1," Annals of Tourism Research, Elsevier, vol. 91(C).
    3. Choi, Sungwoo & Wan, Lisa C. & Mattila, Anna S., 2024. "Unintended indulgence in robotic service encounters," Annals of Tourism Research, Elsevier, vol. 106(C).
    4. Liu, Xing (Stella) & Yi, Xiao (Shannon) & Wan, Lisa C., 2022. "Friendly or competent? The effects of perception of robot appearance and service context on usage intention," Annals of Tourism Research, Elsevier, vol. 92(C).

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