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Discovering the Sustainable Innovation Service Process of Organizational Environment, Information Sharing and Satisfaction: The Moderating Roles of Pressure

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  • Chih-Hsing Liu

    (Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan)

  • Quoc Phong La

    (Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan)

  • Yen-Ling Ng

    (Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan)

  • Rullyana Puspitaningrum Mamengko

    (Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan)

Abstract

Sustainability issues have been highly impacted during the pandemic period, and issues of sustainability are receiving increasing attention and have been embedded in tourism and hospitality management. To follow customer changes and sustainability requirements, employee behavior is a significant determinant of organizations’ sustainable service innovation. Data were collected from 454 restaurant employees to confirm the proposed hypothesis and investigate the organization of sustainable service innovation processes. The results showed that organizational environments may encourage employees to engage in information sharing and satisfaction to enhance sustainable service innovation through achievement and improvement. Further, this study also asserts that pressure is a critical attribute that moderates the relationship between achievement and improvement for sustainable service innovation. Theoretical and managerial implications are also introduced and discussed.

Suggested Citation

  • Chih-Hsing Liu & Quoc Phong La & Yen-Ling Ng & Rullyana Puspitaningrum Mamengko, 2023. "Discovering the Sustainable Innovation Service Process of Organizational Environment, Information Sharing and Satisfaction: The Moderating Roles of Pressure," Sustainability, MDPI, vol. 15(14), pages 1-26, July.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:14:p:11445-:d:1201207
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    References listed on IDEAS

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