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Innovation and smart destinations: Critical insights

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  • Williams, Allan M.
  • Rodriguez, Isabel
  • Makkonen, Teemu

Abstract

Smart destinations have become an esteemed concept among researchers and policy makers. Discussion of the concept is optimistic in tone and commonly linked to information rather than knowledge and more to design than innovation. This partly explains the relatively limited critical discussion of the (potential) benefits of smart destinations. The article raises selected issues from the innovation, as opposed to the design, literature to offer insightful perspectives on analyzing smart destinations. The discussion emphasises that: 1) smart destinations are driven by uncertainty; 2) knowledge provides deeper insights than information into smart destinations as innovation; 3) entrepreneurs play an important role in facilitating smart destinations; and 4) smart destinations constitute innovation systems.

Suggested Citation

  • Williams, Allan M. & Rodriguez, Isabel & Makkonen, Teemu, 2020. "Innovation and smart destinations: Critical insights," Annals of Tourism Research, Elsevier, vol. 83(C).
    • Handle: RePEc:eee:anture:v:83:y:2020:i:c:s0160738320300748
    DOI: 10.1016/j.annals.2020.102930
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    Cited by:

    1. Dejan Križaj & Miha Bratec & Peter Kopić & Tadej Rogelja, 2021. "A Technology-Based Innovation Adoption and Implementation Analysis of European Smart Tourism Projects: Towards a Smart Actionable Classification Model (SACM)," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    2. Maysa Ali Selim & Noura Anwar Abdel-Fattah & Yasmine Sabry Hegazi, 2021. "A Composite Index to Measure Smartness and Competitiveness of Heritage Tourism Destination and Historic Building," Sustainability, MDPI, vol. 13(23), pages 1-24, November.
    3. Mu, Yu & Bossink, Bart & Vinig, Tsvi, 2022. "Developing a classification scheme of service innovation," Annals of Tourism Research, Elsevier, vol. 95(C).
    4. Vitor Rodrigues & Celeste Eusébio & Zélia Breda, 2023. "Enhancing sustainable development through tourism digitalisation: a systematic literature review," Information Technology & Tourism, Springer, vol. 25(1), pages 13-45, March.
    5. Liao, Zhixue & Zheng, Weimin & Lin, Zhibin, 2022. "Time apart while together: A smart trip design for group travelers," Annals of Tourism Research, Elsevier, vol. 93(C).
    6. Burns, Justin & Jarratt, David, 2022. "Typography and tourism places: The case of the English seaside resort," Annals of Tourism Research, Elsevier, vol. 97(C).

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