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Le management stratégique des services: synthèse bibliographique et repérage des questions génériques

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  • Frank Tannery

    (Université de Grenoble 2)

Abstract

A synthetic bibliographic analysis of the main researches concerning services activities indicates the limits for the strategic problematic. In this article, a critical study proposes a general point of view, which articulates the questions of services researches. This point of view conceives service activity as a delegation and allows the exploration of two generic questions for strategic management in services activities:how to manage a sustainable value constellation and develop strategic actors.

Suggested Citation

  • Frank Tannery, 2001. "Le management stratégique des services: synthèse bibliographique et repérage des questions génériques," Revue Finance Contrôle Stratégie, revues.org, vol. 4(2), pages 215-259, March.
    • Handle: RePEc:dij:revfcs:v:4:y:2001:i:q2:p:215-259
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    Cited by:

    1. Charles Ducrocq & Michel Gervais & Christophe Herriau, 2001. "Le suivi de la qualité et des coûts dans les entreprises de services:une enquête sur les pratiques et les outils employés par les départements de contrôle de gestion," Revue Finance Contrôle Stratégie, revues.org, vol. 4(3), pages 89-121, September.

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    More about this item

    Keywords

    service activities; strategic management; delegation;
    All these keywords.

    JEL classification:

    • L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
    • L80 - Industrial Organization - - Industry Studies: Services - - - General

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