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Professional Service Constellations: How Strategies and Capabilities Influence Collaborative Stability and Change

Author

Listed:
  • Candace Jones

    (Boston College, Chestnut Hill, Massachusetts 02167)

  • William S. Hesterly

    (University of Utah, Salt Lake City, Utah 84117)

  • Karin Fladmoe-Lindquist

    (University of Utah, Salt Lake City, Utah 84117)

  • Stephen P. Borgatti

    (Boston College, Chestnut Hill, Massachusetts 02167)

Abstract

Constellations—alliances among multiple firms—are used to perform complex, customized work in professional service. We examine two tensions inherent in multi-party collaborative work: managing hybrid systems, which are composed of individual and group tasks and outcomes, and aligning partners' logics of action. These two tensions provide firms the strategic choice with emphasizing individual or collective advantage. When constellation members pursue an individualist strategy, they employ an entrepreneurial logic. Constellations are a vehicle for honing their firm-distinctive expertise and enhancing their own opportunities. Given these firms' need for exposure to new learning and new markets from different partners and clients, the stability of the constellation is not of primary importance. This strategy promotes membership shifts in constellations and requires governance mechanisms for coordinating interactions among relative strangers. When constellation members pursue a collectivist strategy, they focus on their mutual benefits and employ a relational logic. Given these firms' need for intensifying relations with partners and clients, constellation members restrict interactions to certain select partners and clients and intensify their interactions. This strategy promotes stability in constellation membership and allows governance mechanisms specific to partners to develop. Due to positive feedback, these strategies develop certain capabilities and create specific relational patterns, which reinforce prior choices.

Suggested Citation

  • Candace Jones & William S. Hesterly & Karin Fladmoe-Lindquist & Stephen P. Borgatti, 1998. "Professional Service Constellations: How Strategies and Capabilities Influence Collaborative Stability and Change," Organization Science, INFORMS, vol. 9(3), pages 396-410, June.
    • Handle: RePEc:inm:ororsc:v:9:y:1998:i:3:p:396-410
    DOI: 10.1287/orsc.9.3.396
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    References listed on IDEAS

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