IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-00263082.html
   My bibliography  Save this paper

L'innovation dans les services : les apports de la théorie de la conception

Author

Listed:
  • Sylvain Lenfle

    (CRG - Centre de recherche en gestion - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - CNRS - Centre National de la Recherche Scientifique)

Abstract

Research in economics clearly points out that our economy is increasingly dependent on services but, paradoxically, the literature on innovation remains oriented toward tangible goods. Therefore many firms lacks well-tested methods to develop new services and rely on informal and largely haphazard processes. The paper makes use of the recent advances in design theory to propose an integrated model of New Service Development (NSD). It illustrates how the identification of six design parameters of a new service (target clientele, support product, contract, front et back-office processes, economic model) helps clarifying the working of NSD processes. Further the paper assigns four different uses of the model as a NSD management tool.

Suggested Citation

  • Sylvain Lenfle, 2005. "L'innovation dans les services : les apports de la théorie de la conception," Post-Print hal-00263082, HAL.
    • Handle: RePEc:hal:journl:hal-00263082
    Note: View the original document on HAL open archive server: https://hal.science/hal-00263082
    as

    Download full text from publisher

    File URL: https://hal.science/hal-00263082/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    2. Barras, Richard, 1993. "Interactive innovation in financial and business services: The vanguard of the service revolution," Research Policy, Elsevier, vol. 22(2), pages 101-102, April.
    3. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    4. Andrew H. Van de Ven, 1986. "Central Problems in the Management of Innovation," Management Science, INFORMS, vol. 32(5), pages 590-607, May.
    5. Michel Berry, 1995. "Research and the Practice of Management: A French View," Organization Science, INFORMS, vol. 6(1), pages 104-116, February.
    6. repec:bla:revinw:v:23:y:1977:i:4:p:315-38 is not listed on IDEAS
    7. Michel Berry, 1995. "Research and the Practice of Management, a French View," Post-Print hal-00262920, HAL.
    8. Van de Ven, Andrew R., 1986. "Central Problems in the Management of Innovation," Agricultural Research Policy Seminar 139708, University of Minnesota Extension.
    9. T. P. Hill, 1977. "On Goods And Services," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 23(4), pages 315-338, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. repec:hal:journl:dumas-00933878 is not listed on IDEAS

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sylvain Lenfle, 2004. "Innovation in services : the contribution of design theory," Post-Print hal-00263365, HAL.
    2. Frank Tannery, 2001. "Le management stratégique des services: synthèse bibliographique et repérage des questions génériques," Revue Finance Contrôle Stratégie, revues.org, vol. 4(2), pages 215-259, March.
    3. Primmer, Eeva & Varumo, Liisa & Krause, Torsten & Orsi, Francesco & Geneletti, Davide & Brogaard, Sara & Aukes, Ewert & Ciolli, Marco & Grossmann, Carol & Hernández-Morcillo, Mónica & Kister, Jutta & , 2021. "Mapping Europe’s institutional landscape for forest ecosystem service provision, innovations and governance," Ecosystem Services, Elsevier, vol. 47(C).
    4. Djellal, Faridah & Gallouj, Faïz & Miles, Ian, 2013. "Two decades of research on innovation in services: Which place for public services?," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 98-117.
    5. Sophie Hooge & Milena Klasing Chen & Dominique Laousse, 2019. "Managing the emergence of concepts in fuzzy front end: a framework of strategic performance and emerging process of innovation briefs," Post-Print hal-02167857, HAL.
    6. Da Mota de Pina E Cunha, A.M., 1998. "Determinants of Product Innovation in Organizations : Practices and Performance in the Portugese Financial Sector," Other publications TiSEM e6e4e56e-b72a-4392-8d79-f, Tilburg University, School of Economics and Management.
    7. Schweisfurth, Tim G. & Raasch, Christina, 2015. "Embedded lead users—The benefits of employing users for corporate innovation," Research Policy, Elsevier, vol. 44(1), pages 168-180.
    8. Chung-Jen Wang, 2019. "Linking Sustainable Human Resource Management in Hospitality: An Empirical Investigation of the Integrated Mediated Moderation Model," Sustainability, MDPI, vol. 11(4), pages 1-16, February.
    9. Sandra Charreire, 2003. "Les rôles de la migration et de la légitimation des savoirs dans l'apprentissage organisationnel:études de cas," Revue Finance Contrôle Stratégie, revues.org, vol. 6(2), pages 115-153, June.
    10. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
    11. Leone, Maria Isabella & Messeni Petruzzelli, Antonio & Natalicchio, Angelo, 2022. "Boundary spanning through external technology acquisition: The moderating role of star scientists and upstream alliances," Technovation, Elsevier, vol. 116(C).
    12. Sylvain Lenfle & Jonas Söderlund, 2019. "Large-Scale Innovative Projects as Temporary Trading Zones: Toward an Interlanguage Theory," Post-Print hal-02390158, HAL.
    13. Bernardo Batiz-Lazo & Kassa Woldesenbet, 2006. "The dynamics of product and process innovations in UK banking," International Journal of Financial Services Management, Inderscience Enterprises Ltd, vol. 1(4), pages 400-421.
    14. Lucía Muñoz-Pascual & Jesús Galende, 2020. "Ambidextrous Knowledge and Learning Capability: The Magic Potion for Employee Creativity and Sustainable Innovation Performance," Sustainability, MDPI, vol. 12(10), pages 1-27, May.
    15. Richtnér, Anders & Åhlström, Pär, 2006. "Organizational Downsizing and Innovation," SSE/EFI Working Paper Series in Business Administration 2006:1, Stockholm School of Economics.
    16. Francesco Chirico & Carlo Salvato, 2016. "Knowledge Internalization and Product Development in Family Firms: When Relational and Affective Factors Matter," Entrepreneurship Theory and Practice, , vol. 40(1), pages 201-229, January.
    17. Gallouj, Faiz, 2002. "Innovation in services and the attendant old and new myths," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 31(2), pages 137-154.
    18. Alan Hughes & Eric Wood, 1999. "Rerthinking Innovation Comparisons between Manufacturing and Services: The Experience of the CBR SME Surveys in the UK," Working Papers wp140, Centre for Business Research, University of Cambridge.
    19. Sunwang Kim & Jimin Kwon & Dongil Jung, 2023. "Going beyond the firm perspective: what do employees think of high-performance work systems (HPWS)?," Asian Business & Management, Palgrave Macmillan, vol. 22(5), pages 2106-2134, November.
    20. Flikkema, Meindert, 2005. "Exploring service development for understanding Schumpeterian innovation in service firms: the deduction of special case criteria," Serie Research Memoranda 0001, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-00263082. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.