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Les normes de qualité dans les services professionnels: une lecture des pratiques à travers la théorie des conventions

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  • Henri Isaac

    (Université Paris IX Dauphine)

Abstract

The aim of this paper is to discuss the theoretical framework of quality management. We propose a conceptual model based on the convention theory. This framework enables to understand the quality as a social construct, but also the reasons why quality is managed by institutions. In this perspective, we demonstrate that the codes of deontology may be interpreted as a manifestation of a quality convention.

Suggested Citation

  • Henri Isaac, 1998. "Les normes de qualité dans les services professionnels: une lecture des pratiques à travers la théorie des conventions," Revue Finance Contrôle Stratégie, revues.org, vol. 1(2), pages 89-112, June.
    • Handle: RePEc:dij:revfcs:v:1:y:1998:i:q2:p:89-112
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    References listed on IDEAS

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    7. Czepiel, John A., 1990. "Service encounters and service relationships: Implications for research," Journal of Business Research, Elsevier, vol. 20(1), pages 13-21, January.
    8. Pierre-Yves Gomez, 1995. "Des règles du jeu pour une modélisation conventionnaliste," Post-Print hal-02312798, HAL.
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    1. repec:dau:papers:123456789/1486 is not listed on IDEAS
    2. Carole Grillet, 2005. "Iso 9001 : Les Enjeux Du Recours A Un Referentiel Qualite Supplementaire Pour La Profession Comptable," Post-Print halshs-00581210, HAL.
    3. Christian Prat Dit Hauret & Jocelyn Husser, 2006. "Le Changement Organisationnel Des Cabinets Comptables Liberaux Induit Par Les Evolutions Du Referentiel Comptable," Post-Print halshs-00558245, HAL.
    4. Samuel Mercier, 2000. "La formalisation de l'éthique:un outil stratégique pour l'entreprise?," Working Papers CREGO 1000302, Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations.
    5. repec:dau:papers:123456789/3273 is not listed on IDEAS
    6. Nicolas Berland & Michel Gervais, 2008. "À quoi ont rêvé (et n’ont pas rêvé) les chercheurs en contrôle durant les dix dernières années? Dix ans de recherche en contrôle," Revue Finance Contrôle Stratégie, revues.org, vol. 11(Special), pages 109-148, June.
    7. Philippe Batifoulier, 1999. "Éthique professionnelle et activité médicale: une analyse en termes de conventions," Revue Finance Contrôle Stratégie, revues.org, vol. 2(2), pages 5-24, June.
    8. Samuel Mercier, 2000. "La formalisation de l'éthique:un outil stratégique pertinent pour l'entreprise," Revue Finance Contrôle Stratégie, revues.org, vol. 3(3), pages 101-123, September.

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