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Research on the Satisfaction Impact Factors of China-Eurasia Expo: From the Perspectives of Local Residents and Exhibitors

Author

Listed:
  • Li Jianglong

    (School of Economics and Management, University of Chinese Academy of Sciences, Beijing100190, China)

  • Liu Wei

    (School of Economics and Management, University of Chinese Academy of Sciences, Beijing100190, China)

  • Feng Yueyang

    (School of Economics and Management, Beijing Information Science and Technology University, Beijing100192, China)

  • Wang Zongshui

    (School of Economics and Management, Beijing Information Science and Technology University, Beijing100192, China)

  • Zhao Hong

    (School of Economics and Management, University of Chinese Academy of Sciences, Beijing100190, China)

Abstract

Understanding the satisfaction impact factors of China-Eurasia Expo is important to hold and improve the Expo. This paper divides the impact factors of satisfaction into local residents and exhibitors’ aspects. Firstly, this paper constructs a five-dimension conceptual model to measure the local residents’ satisfaction which consists of the degree of promoting economic development, environmental protection, cultural quality, urban convenience and urban brand image of the China-Eurasia Expo. 898 valid questionnaires were collected and structural equation model (SEM) was used to validate the constructed model and the proposed hypotheses were proved; the path coefficients of cultural quality, urban convenience and urban brand image to locals’ satisfaction are all greater than 0.90, indicating that they have high impacts on local residents’ satisfaction, while the path coefficient of the degree of promoting economic development to residents’ satisfaction is 0.695, indicating a relatively low impact. Secondly, this paper constructs a five-dimension conceptual model of exhibitors’ satisfaction which includes infrastructure, management level, service quality, organizing effect, and advancement. 708 valid questionnaires were collected and SEM was used to valid the constructed model and the proposed hypotheses. The results show that the five path coefficients to exhibitors’ satisfaction are higher than 0.7, all hypotheses were proved.

Suggested Citation

  • Li Jianglong & Liu Wei & Feng Yueyang & Wang Zongshui & Zhao Hong, 2020. "Research on the Satisfaction Impact Factors of China-Eurasia Expo: From the Perspectives of Local Residents and Exhibitors," Journal of Systems Science and Information, De Gruyter, vol. 8(2), pages 116-129, April.
    • Handle: RePEc:bpj:jossai:v:8:y:2020:i:2:p:116-129:n:2
    DOI: 10.21078/JSSI-2020-116-14
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    References listed on IDEAS

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    2. Woosoon Kim & Matthew Walker, 2012. "Measuring the social impacts associated with Super Bowl XLIII: Preliminary development of a psychic income scale," Sport Management Review, Taylor & Francis Journals, vol. 15(1), pages 91-108, January.
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